trying to resolve billing issues. No one can help me. Very unsatisfied

GetHuman1986370's problema de servicio al cliente con Cox Communications de enero 2019

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The issue in GetHuman1986370's own words
Fix billing issues ... Hello my name is Chris and I’m having issues with my bill. I would like to first begin by saying that the customer service in regards to this issue has been a complete nightmare. Every time I call I am told I am being redirected to someone that can help only to find that I’m being put on hold for long periods of time In which all cases the call has been disconnected with no response. My main issue is that my bill has almost doubled in the last month and I am being told that it is because the promotion period I started service with is no longer available. I had a package bundle to begin with that gave me internet and local channels as well as the showtime channels at no extra cost. Come to find out now that there has been increases in some service charges and on top of that I am being charged for the showtime channels as well, and my bill is now for a $** package which was originally for a $** package when I first started service. I was not told or made aware at any point in service that this bundle would no longer be good after a year and also find it no way fair that my package would just be set at $** with no consent or awareness of any such change. I have called customer service numerous times in hopes to be transferred to the ‘loyalty department’ in regards to this matter with no such luck. I want to get this matter resolved as quickly and easily as possible which I am finding increasingly difficult. I am sending this in hopes that someone may contact me about resolving my issue and getting me back to my original package, and as well as trying to call customer service again tomorrow if hope for better luck. If this matter can not be resolved in a timely fashion I will regret to inform cox communications that I will have to cancel service at that point. I have had service through cox for over a year now and find it increasingly frustrating that I have to write this instead of being able to speak with someone that may help, customers should not have to resort to this method at any point and I truly hope this matter can be resolved as well as some compensation towards services given the fact of complete inconvenience in this particular situation.
I keep calling customer service and everyone tries to keep redirecting me to some one from the ‘loyalty department’. I have not been able to speak w anyone that has any information or help in this matter. Is there even anyone that can help AT ALL???
Compensation for the last payment of $** towards this increased bill which I don’t believe was fair for me to pay. As well as my bill going back to the original package price of $** when first started, I will also be thinking about some other service or premium channels at no additional cost for the increasingly difficult matters that need to be taken to get this situation to light
I have been a customer for a little over a year now and I can tell you that I did NOT expect an issue like this and certainly did NOT expect that I would not be able to get any help
Tried calling customer service numerous time with the same outcome. Call, wait, give the same information, wait some more, verify addresses and account numbers, wait some more to be finally told I’m being transferred to a loyalty department at which time I am put on hold for roughly **-** mins more before being disconnected
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Cox Communications

Internet and local channel bundle
Problema de servicio al cliente
Reported by GetHuman1986370
ene. 17º, 2019 - hace 2 años
Not resolved
Visto por 10 clientes hasta ahora
Problema similar a 700 otros
0 clientes que siguen esto

Timeline

GetHuman1986370 comenzó a trabajar en este problema
ene. 17º, 2019 11:43pm