I want to know why was my payment made on September **th was returned? Now the payment...

GetHuman1163928's customer service issue with Credit One Bank from September 2018

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I want to know why was my payment made on September **th was returned? Now the payment is due with a charge of around $**?**I can't even contact a human to help me resolve this issue!
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Credit One Bank

Customer service issue
Reported by GetHuman1163928
Sep 19th, 2018 - 9 mons ago
I have an issue with Credit One Bank too
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman1163928 started working on this issue
Sep 19th, 2018 1:58am
GetHuman1163928 confirmed the issue is fixed. Hooray!
Sep 20th, 2018 5:00am