I have two Credit One Bank Credit Cards* a Mastercard (. . . ****) and a Visa...

GetHuman1926379's customer service issue with Credit One Bank from January 2019

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The issue in GetHuman1926379's own words
I have two Credit One Bank Credit Cards* a Mastercard (. . . ****) and a Visa (. . . ****). Both have been paid on time for years. As of this month, one of those accounts has simply disappeared from the Credit One Bank website for online access. I have received no notice of this and am unable to talk to someone about it. I am presently overseas. I want to know what has happened and what to do. Has the account been hacked? What is going on?
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Credit One Bank

Customer service issue
Reported by GetHuman1926379
Jan 8th, 2019 - 8 mons ago
I have an issue with Credit One Bank too
Not resolved
Seen by 30 customers so far
Similar issue to 3353 others
1 customer following this
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Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman1926379 started working on this issue
Jan 8th 11:05pm