I have a Desa Gas Fireplace CHDVNR. The remote that I have isn't the same one that is...

GetHuman-dplombar's Problema de soporte técnico con DESA International de diciembre 2020

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The issue in GetHuman-dplombar's own words
I have a Desa Gas Fireplace CHDVNR. The remote that I have isn't the same one that is shown in the owners manual. While I can turn the fireplace on and off, I am unable to adjust the flame size. The remote has a button for On*Off*Auto and a two buttons to increase or decrease temperature. ( I am assuming this adjusts the flame level if operational ). The only information inside the battery compartment on the remote is "For Assistance call *-***-***-**** or www.trackingtech.com.

GetHuman-dplombar did not yet indicate what DESA International should do to make this right.

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DESA International

Problema de soporte técnico
Reported by GetHuman-dplombar
dic. 8º, 2020 - hace 2 años
Visto por 18 clientes hasta ahora
Problema similar a 21 otros
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GetHuman-dplombar comenzó a trabajar en este problema
dic. 8º, 2020 12:25pm
GetHuman-dplombar confirmó que el problema está solucionado. ¡Hurra!
dic. 8º, 2020 11:19pm