I have a Desa Gas Fireplace CHDVNR. The remote that I have isn't the same one that is...
GetHuman-dplombar's Problema de soporte técnico con DESA International de diciembre 2020
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The issue in GetHuman-dplombar's own words
I have a Desa Gas Fireplace CHDVNR. The remote that I have isn't the same one that is shown in the owners manual. While I can turn the fireplace on and off, I am unable to adjust the flame size. The remote has a button for On*Off*Auto and a two buttons to increase or decrease temperature. ( I am assuming this adjusts the flame level if operational ). The only information inside the battery compartment on the remote is "For Assistance call *-***-***-**** or www.trackingtech.com.
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