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DHGate.com Customer FAQ

Top Answers & How-to Guides

How do I Contact DHGate.com Customer Service?

The question we are asked most often is about how to talk to DHGate.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about DHGate.com customer service, get an answer now.

Recent DHGate.com Customer Questions

how do i get my account back after it has been restricted?

To regain access to your restricted account, you will need to follow the account recovery process specified by DHGate.com. This typically involves verifying your identity and possibly addressing any issues that led to the restriction. Please refer to the guidelines provided on the website for detailed steps on account recovery.
Asked May 14, 2025 5:38 PM

customer service email address of DHgate?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked May 6, 2025 10:08 PM

My account is restricted,, how to solve this problem

If your account is restricted, please check your email for any notifications from DHGate.com regarding the restriction. Follow any instructions provided in the email, as it may contain steps to restore your access. Additionally, review the platform’s policies to ensure compliance and address any potential issues. If further assistance is needed, there is a link to the most up-to-date contact information right here on this page for you to reach out directly.
Asked May 1, 2025 8:36 PM

Der Verkäufer antwortet nicht und das Kleid hat einen unangenehmen Geruch und die Größe entspricht nicht der Beschreibung. Ich möchte das Kleid zurückgeben und mein gesamtes Geld zurückbekommen.

Wenn der Verkäufer nicht reagiert und das Produkt nicht der Beschreibung entspricht, können Sie einen Rückgabeantrag stellen. Gehen Sie zu Ihrer Bestellhistorie und finden Sie die Option zur Rücksendung oder zur Erstattung. Stellen Sie sicher, dass Sie alle erforderlichen Informationen und möglicherweise Fotos des Kleides einfügen. Folgen Sie den Anweisungen auf der Website, um den Prozess abzuschließen. Wenn Ihr Antrag genehmigt wird, sollte Ihnen Ihr Geld zurückerstattet werden.
Asked Apr 25, 2025 6:06 PM

How do I resolve my restricted account

To resolve a restricted account on DHGate.com, you should first check your email for any notifications regarding the restriction. Follow any instructions provided in the email. If no information is found, you may need to provide documentation or additional information to verify your identity or resolve the issue. Follow the guidelines provided on the site to submit the necessary information for review.
Asked Apr 9, 2025 3:26 AM

Help me with my DHGate.com customer service issue

Order Tracking and Issues

How do I track my DHGate order or packages?

If you are looking for your tracking info or how to track your order with DHGate, we've got your back. Follow these steps to...

How do I let DHGate know about a missing delivery?

If you missed your delivery with DHGate, or if they never delivered it, you do have options. We've laid them all out for you in...

How do I let DHGate know there Is a problem with my order?

If you have an issue with your DHGate order, there are many courses of action you can take. Here's the fastest, most direct way...

Can I track my package if I don't have a tracking number?

Tracking a DHGate.com package without a tracking number can be difficult, as tracking numbers are crucial for following...

What should I do if I receive the wrong item from DHGate?

If a user receives the wrong item from DHGate, they should first confirm the discrepancy by reviewing order details. Next,...

Returns and Refunds

How Do I Return an Order to Dhgate?

Unfortunately, you may run into a situation with an order from DHGate that leads to you returning the package. here's some...

How do I get DHGate to refund my charge?

If you need a refund from DHGate, sometimes it can be a little tricky. You really need to know exactly what to do. Luckily for...

What is DHGate's return policy for damaged or defective items?

DHGate's return policy for damaged or defective items allows customers to return products within seven days of receipt. Buyers...

Can I cancel or change my order after it has been placed?

Once an order is placed on DHGate, customers have a limited timeframe to cancel or modify it. If not yet shipped, changes can...

Payment and Shipping

How long does it take for DHGate to process and ship an order?

The time needed for DHGate to process and ship an order varies due to factors such as seller location and shipping methods....

What payment methods does DHGate accept?

DHGate provides multiple payment methods for secure transactions, including credit cards like Visa and MasterCard, bank...

Are there any import duties or taxes I need to pay when ordering from DHGate?

When making purchases from DHGate, customers might need to pay import duties or taxes, which depend on their country and the...

Does DHGate offer free shipping?

DHGate does not provide free shipping on all items, as shipping policies differ by seller and product. Some sellers may offer...

Products and Services

Does DHGate offer any warranties on its products?

DHGate does not universally provide warranties across its platform, as it operates as a marketplace with individual sellers...

Can I order wholesale or in bulk from DHGate?

Customers can purchase wholesale or in bulk from DHGate, which serves as a marketplace for such transactions. Buyers can find...

Are buyer protection programs available on DHGate?

Yes, DHGate provides buyer protection programs that enhance the security of shopping. This includes the ability to dispute...

How can I leave a review for a seller on DHGate?

To leave a review for a seller on DHGate, one must log into their account, go to "My Orders," select the desired order, and...

Does DHGate have a mobile app?

DHGate indeed has a mobile application that allows users to easily browse products, place orders, and manage their accounts...
We look to the DHGate.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DHGate.com issues reported to GetHuman
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