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DHL Customer FAQ

Top Answers & How-to Guides

What is DHL's Phone Number?

The question we are asked most often is about how to talk to DHL customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent DHL Customer Questions

I want to change the shipment phone number

To change the phone number linked to your shipment with DHL, it is recommended to call their Customer Service as soon as possible. Be prepared to provide your shipment tracking number and the correct phone number. Please note that changes may not always be possible if the package has already been dispatched or in transit. Any mistake must be reported immediately to ensure it gets corrected in time. Keep in mind that DHL's ability to change details can depend on the status of the package and local regulations.
Asked Mar 4, 2024 12:42 PM

Help me with my DHL customer service issue

Shipping Information

How Do I Change My Shipping Information or Address with DHL?

The article outlines the steps a consumer can make to change the delivery address for a DHL delivery. It provides step-by-step...

What are the accepted payment methods for DHL services?

DHL provides various payment methods for services, including major credit cards like Visa and MasterCard, and possibly debit...

Can I change the delivery address of my package after it has been shipped?

Modifying a delivery address after a package has shipped can be difficult, but not impossible. DHL allows address changes under...

Can I redirect my package to a different address after it has been picked up?

After a package has been collected by DHL, changing its delivery address may be possible depending on factors like the selected...

Tracking and Delivery

How Do I Track My Order with DHL?

A tracking number from DHL allows you to monitor the status of your package. Simply go to the DHL website, enter your tracking...

Can I schedule a specific delivery time for my package?

DHL provides options for scheduling specific delivery times, depending on the service and destination. Premium services might...

Are there any seasonal delays I should be aware of?

DHL might face delays during busy seasons like the holidays due to increased shipping volumes, weather issues, and customs...

What should I do if my shipment is delayed?

In the event of a shipment delay, it is advisable to first review the tracking details from DHL for the latest updates. Common...

Insurance and Liability

What is the average transit time for DHL express delivery?

DHL Express transit times depend on various factors like destination and service type. International shipments typically arrive...

What happens if my package is lost or damaged during transit?

If a DHL package is lost or damaged during transit, customers should first use tracking systems to determine its status. If...

Does DHL provide insurance for my shipments?

DHL does provide insurance options for shipments, particularly through declared value coverage with DHL Express, which protects...

Can I arrange for DHL pickup at my location?

Yes, customers are able to schedule a DHL pickup from their location by visiting the DHL website and following the specified...

Shipping Limits and Regulations

What is the maximum weight and size limit for DHL shipments?

DHL has defined weight and size restrictions for shipments that can vary by service. Typically, for DHL Express, the maximum...

Are there any items that are prohibited or restricted from shipping with DHL?

DHL maintains a list of items that cannot be shipped, including hazardous materials, narcotics, and explosives. Restricted...

What packaging guidelines should I follow for international shipments?

When sending items internationally with DHL, it is important to use strong packaging materials like corrugated boxes and to...

What customs documentation is required for international shipping with DHL?

When shipping internationally with DHL, essential customs documents include a commercial invoice and a packing list. Depending...
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DHL issues reported to GetHuman
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