I have two Dell Computers with which I problems.*The first computer is a Laptop Vostro...
GetHuman5204947's problema de servicio al cliente con Dell - Tech Support de agosto 2020
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The issue in GetHuman5204947's own words
I have two Dell Computers with which I problems.*The first computer is a Laptop Vostro ****, Service Tag: **J*B**, Express Service Code: **********. *Purchased the Laptop for my wife in May ****. I it set up at that time with the programs we needed. We have not had much time to work with it. Recently I had a project for which it is well suited. I had been working with it for a week when I noticed that there were several updates that needed installing. I did the updates. At that point I could no longer use the “in-line audio” feature. It must be an update issue. I tried the restore function. It failed. I tried it several times each failed. I called Dell Tech Support. The lady I got could only discuss upgrading my service agreement, she passed me to a Dell Technician. He said it sounded as if my Windows license had expired. That did not sound right but I accepted it because it was a “Dell Technician”. He asks me to do some checks looking at the system configuration. Telling him what I saw, He wanted to take control of my Computer. I did not like that idea, but it was a “Dell Technician”. Once he had control, he determined that I had a virus. He could not help me but there was a Service that could for a fee of $***.**. That was with a discount because I am a senior citizen. He passed control to “Pro Computer Support”. They were to do an install of “Windows” that would take a couple of hours. They started what looked like a Windows install. A Technician would call me when the install was complete. I get the call. For the next * or more hours, they had control of me and my computer. I had to leave so I called for an end of the activity. The Technician agreed and would call back the next day between **:** and *:**. He did not call. Buy this time and with a Google search I felt that I had been scammed. Others had been directed by “Dell Service” to this company. *I found the Recovery Drive I made when I first got the Laptop. Did a clean recovery. Computer was returned to working order. Loaded the programs I needed and began working again. In a couple of days, I got the update notice. Did the update and the problem reoccurred. This time the restore function worked.*The purpose of this letter is to:* First inform you that your updates have a problem. In “Device Manager” I found that the “Intel* Smart Sound Technology (Intel* SST) OED” failed to load. Trying to update the driver said that I had the latest driver. Thus the “RealTek inline audio” did not load. *Second to inform you of the scam I got sucked into by “Dell Service”. You need to investigate.*The Second Computer is an XPS ****, Service Tag: H*SXKH*, Express Service Code: ***********.*I am having a problem with the power button. My normal sequence to start the computer: Press the Power Button. Light in the Button comes on. The Num Lock light on Keyboard comes on then goes off. Nothing happens. Press Power Button until light goes off. Press Power Button again. Light comes on. The Num Lock light on Keyboard comes on then goes off then comes back on and then the computer boots and the display then comes on. I tried Dell Service again. Using the Chat feature. The first thing he wanted was to take control of my computer. Based on my experience noted above I refused. He ask several questions to which I had I had already tried. I believe that you can read a transcript of the conversation. Service Request * **********. The result was the need for me to run an “ePSA” test. He sent me instructions. I have tried to run the test. Pressing the power button and the *Fn* key does not start the computer. I responded to his email informing that I could not perform the test.*I am at a lose as what to do next. My opinion is that I have a defective Power Button. I can find no certified Dell Service computer repair companies in the Louisville, Kentucky area. I fear that the day will come that my computer will not start. Any suggestions?**Norman L Bader***** Chimney Rock Ln*Louisville, KY *********-***-***** ******@***.com
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