© GetHuman Inc.

Dick's Sporting Goods Customer FAQ

Top Answers & How-to Guides

What is Dick's Sporting Goods's Phone Number?

The question we are asked most often is about how to talk to Dick's Sporting Goods customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to make a purchase?

A customer can complete a purchase at Dick's Sporting Goods without needing to create an account, as guest checkout is...
Ask any question you have about Dick's Sporting Goods customer service, get an answer now.
Contact Dick's Sporting Goods customer service

Recent Dick's Sporting Goods Customer Questions

I placed an order but there is no package information

If you placed an order but don’t have any package information, it’s possible that your order is still being processed. Please check your email for order confirmation and shipping updates. Package information may also take some time to be updated in the system after shipment.
Asked Jan 30, 2025 3:54 AM

Can I return sneakers if I no longer have the box?

Yes, you can return sneakers without the box, as long as they are in new and unworn condition. However, it's best to check the specific return policy for any exceptions or requirements regarding the condition of the sneakers.
Asked Nov 26, 2024 7:02 AM

Help me with my Dick's Sporting Goods customer service issue

Sales Events

How Do I Find Black Friday Deals for Dick's Sporting Goods?

Finding Dick's Sporting Goods Black Friday deals is simple. There are discounts for lots of items on their website including...
Read more

How Do I Find Cyber Monday Deals for Dick's Sporting Goods?

You can find Cyber Monday deals for Dick's Sporting Goods on their website. They post updated discounts for all their prices....
Read more

How Do I Make an Order for the Dick’s Sporting Goods Black Friday Event?

Dick's Sporting Goods is a retailer that deals with sportswear, sports equipment, and accessories. During Black Friday, Dick's...
Read more

How Do I Make an Order for the Dick’s Sporting Goods Cyber Monday Event?

Dick's Sporting Goods is a popular retailer in sportswear in the United States and has more than 800 outlets. If you want to...
Read more

Returns and Exchanges

How Do I Return an Item to Dick's Sporting Goods?

Dick's Sporting Goods now offers safe curbside returns for items purchased online or in-store where you leave the item in the...
Read more

What is the return policy for Dick's Sporting Goods?

Dick's Sporting Goods has a return policy allowing returns within ninety days of original purchase for most items, provided...
Read more

Do I need a receipt to return an item?

A receipt is usually needed for a full refund or exchange at Dick's Sporting Goods, but returns may still occur without one in...
Read more

Can I return an online purchase to a physical store?

Customers are typically allowed to return online purchases at a physical Dick's Sporting Goods store, enhancing convenience....
Read more

How long do I have to return an item?

Dick's Sporting Goods allows returns for most items within sixty days, provided they are unused and in original packaging....
Read more

Can I exchange an item instead of returning it?

Yes, Dick's Sporting Goods allows exchanges instead of returns, offering flexibility for customers to change sizes or products....
Read more

Does Dick's Sporting Goods offer price adjustments?

Dick's Sporting Goods does provide price adjustments if a customer finds a lower price on the same item within fourteen days of...
Read more

Order Management

Can I cancel or change my order after it has been placed?

Once an order is placed with Dick's Sporting Goods, cancellations or changes can be challenging due to quick processing....
Read more

Can I track my order status?

Customers can track their orders on the Dick's Sporting Goods website using a tracking number found in their confirmation...
Read more

Payments and Discounts

What payment methods does Dick's Sporting Goods accept?

Dick's Sporting Goods accepts various payment options including major credit and debit cards, PayPal for online purchases, and...
Read more

Do I need an account to make a purchase?

A customer can complete a purchase at Dick's Sporting Goods without needing to create an account, as guest checkout is...
Read more

Does Dick's Sporting Goods offer gift cards?

Dick's Sporting Goods does offer gift cards that can be bought in stores or online in several amounts. These cards are valid...
Read more

Are there any coupons or promo codes available?

Dick's Sporting Goods regularly offers promotions, discounts, and coupons that can be found on their website. Customers can...
Read more

How do I use a promotional code at checkout?

To use a promotional code at Dick's Sporting Goods, enter the code in the "Promo Code" section during checkout. Ensure it's...
Read more

Shipping and Warranty

Is there a warranty for the products sold at Dick's Sporting Goods?

Dick's Sporting Goods provides warranties on many items, but specifics depend on the brand and product category. Typically,...
Read more

What is the shipping policy for Dick's Sporting Goods?

Dick's Sporting Goods offers various shipping options including standard and expedited shipping, with delivery times ranging...
Read more

Customer Service

What are the customer service hours for Dick's Sporting Goods?

Dick's Sporting Goods customer service hours generally align with standard store hours, typically 9:00 AM to 9:00 PM from...
Read more

Can I purchase a gift card online?

Dick's Sporting Goods does provide an online option for purchasing gift cards, offering various amounts and designs. Customers...
Read more
We look to the Dick's Sporting Goods issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dick's Sporting Goods issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!