DirecTV Customer FAQ

To reset your PIN number on your DirecTV account, sign in to your account online. Go to the account settings or profile section, where you should find an option to change or reset your PIN. Follow the prompts to create a new PIN. If you encounter any issues, the link for the most up-to-date contact information is right here on this page.

To receive your monthly statement and bill at your billing address, ensure your billing information is up to date in your account settings. You can adjust your preferences for paper bills under the billing options section. If you've done this and still have issues, please check for any notifications regarding your account that might affect bill delivery.

You can return your Genie and remote to any authorized DirecTV return location or by mail, using the packaging and instructions provided for returns. Make sure to keep any tracking information if you choose to return by mail.

To get a new remote for your DirecTV, you can order one through your account online or through the DirecTV app. Alternatively, you may be able to purchase a compatible remote at an electronics store.

If you're experiencing a total outage on both TVs, you may need to evaluate possible service issues first. Typically, if the outage is due to internal issues with your equipment, a service technician visit may incur a fee unless you have a protection plan or warranty. It’s best to review your account details regarding service fees or coverage before proceeding.