The question we are asked most often is about how to talk to Direct Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
We currently do not provide specific information on how to initiate a live chat with Direct Express. However, there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 18, 2025 6:41 AM
What is the extension to immediately reach an agent during peak hours in an emergency anout account access
We understand the urgency of needing to reach an agent during peak hours. However, we do not provide specific extensions. Please refer to the contact information available on this page for the most current details on reaching an agent.
Asked Jul 3, 2025 4:30 PM
I need to order a new direct Xpress card
To order a new Direct Express card, you can typically do this through the official website or the customer service line. Be sure to follow the instructions provided there to ensure your card is ordered correctly. There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 18, 2025 7:51 PM
I disputed a withdrawal off my card and need to have the funds replaced
To request a replacement of funds after disputing a withdrawal, you should follow the procedure outlined for disputing transactions. This typically involves providing necessary details about the transaction in question and waiting for the investigation to conclude. Once resolved, you will be notified whether the dispute resulted in a refund of the funds to your account. Ensure you check the specific guidelines provided for disputes.
Asked May 24, 2025 4:29 PM
Replace a lost card while traveling
To replace a lost Direct Express card while traveling, you should first report the loss to Direct Express. They will assist you in getting a replacement card sent to your current location. Ensure that you have your account information available when you make the report. A temporary card may be issued to provide you with access to your funds while the replacement is being processed.
Asked Mar 2, 2025 7:33 PM
Help me with my Direct Express customer service issue
We look to the Direct Express issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.