The question we are asked most often is about how to talk to Dollar General customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Dollar General typically does not accept returns on opened or perishable food items due to health and safety regulations. Unopened non-perishable food items may be returned within the store's return policy guidelines. It's important to retain your receipt and check the specific terms at your local store.
Asked Jul 1, 2025 8:38 PM
How can I make a complaint against a Dollar General employee?
To make a complaint against a Dollar General employee, you can follow the procedures outlined in the customer feedback section, where you will find the appropriate steps to lodge your complaint directly with the company. This ensures that your concern is addressed properly.
Asked Feb 4, 2025 5:11 AM
i want to change my email address do i need to change phone number also
You do not need to change your phone number when you update your email address. You can update your email independently without affecting your phone number.
Asked Dec 24, 2024 3:30 PM
How do I complain about being over charged at a register
If you believe you were overcharged at a Dollar General register, you can bring the issue to the attention of a store employee or manager immediately for resolution. They can assist with correcting the charge or refunding any overpayment.
Asked Dec 6, 2024 3:45 AM
I forgot my password and for some reason I send a reset to my email but don't seem to get it all in my inbox or my spam
If you're not receiving the password reset email in your inbox or spam folder, try these steps:
1. Ensure the email address entered is correct.
2. Check filters or rules in your email settings.
3. Add Dollar General’s email to your contact list or safe sender list.
If the problem persists, try initiating the reset process again later.
Asked Aug 2, 2024 7:52 PM
Help me with my Dollar General customer service issue
If a customer receives a damaged item during a delivery from Dollar General, there are several steps that can be taken to address the
Next, the customer should review the delivery receipt or any accompanying paperwork for information regarding returns or exchanges. Dollar General typically has policies in place to handle damaged items, including options for refunds or replacements.
Depending on the circumstances, it may be necessary to initiate a request for a return or report the damage. Customers can often find guidance on how to proceed with this process on the official Dollar General website. This site provides contact information, return policy details, and any other relevant instructions that may be specific to the customer’s order.
By following these steps, customers can effectively address the concern of receiving a damaged item while ensuring they adhere to the appropriate procedures established by Dollar General. It is beneficial to keep the damaged item and packaging intact until the issue is resolved, as this may be required in the return process or for inspections....
Dollar General's policies regarding order cancellations or modifications typically depend on various factors such as the status of
If a customer wishes to make changes or cancel an order, it is advisable to do so as quickly as possible after completing the purchase. For those who have made an order through the website, reviewing the terms and conditions on the current web page may provide specific guidance on order management.
Customers should also be aware that items purchased may have different return policies should a cancellation not be feasible. For more detailed information on how to proceed with a particular order, visiting the official Dollar General website may provide additional insights and relevant contact information....
Dollar General accepts a variety of payment methods to accommodate its customers. Customers can pay using cash, which is often the
For those who prefer digital payment options, Dollar General also allows customers to use mobile payment platforms such as Apple Pay, Google Pay, and Samsung Pay at many locations, providing a convenient solution for those who wish to avoid carrying physical cards or cash.
Please note that some stores might have specific policies regarding the acceptance of certain payment methods, so it is always wise to check with the store directly if you have any questions.
For the most current information regarding payment methods and any possible changes, it is advisable to visit the appropriate section of the Dollar General website, where up-to-date details can be found....
As of now, Dollar General does not support the use of gift cards for online purchases. Gift cards can typically be redeemed for in-store
It is important to note that policies may occasionally change, so it is a good idea to check the official Dollar General website for the most current information regarding gift card usage and other available services. By visiting the website, customers can find specific details about gift cards, including how to check their balance and the terms and conditions associated with them. This helps ensure that shoppers have the latest and most accurate information regarding their Dollar General gift cards....
Dollar General does not have a formal policy for price matching. Instead, the company focuses on providing low prices on its products
For customers who are curious about specific deals or prices on products, it can be helpful to check the current web page for the latest offers. Additionally, it is always a good idea for customers to keep an eye on the weekly ad, where Dollar General highlights special promotions and discounts on selected items. If a customer has a particular item in mind, they are encouraged to compare the price in-store with local competitors to ensure they are getting the best value. Overall, Dollar General strives to maintain affordability and a variety of options to meet customer needs without engaging in price matching....
Dollar General typically does not accept expired coupons. Their coupon policy is designed to ensure that all coupons are valid and
It is important to keep an eye on the expiration dates of coupons before planning a shopping trip. Customers can find detailed information about Dollar General's coupon policies on their official website. This resource will provide the most accurate and up-to-date information regarding their coupon acceptance, promotions, and any other specific requirements that may apply. By checking the website, customers can ensure they are fully informed when using coupons at Dollar General and can maximize their savings while shopping at the store....
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