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Dollar General Customer FAQ

Top Answers & How-to Guides

How do I Contact Dollar General Customer Service?

The question we are asked most often is about how to talk to Dollar General customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Dollar General Account?

The following are a few easy steps to log in to your Dollar General account: Visit Dollar General's official website and...

How Do I Transfer an Dollar General Gift Card to Another Account?

To transfer a Dollar General gift card to another account, you will need to contact customer service. Once you provide them...
Ask any question you have about Dollar General customer service, get an answer now.

Recent Dollar General Customer Questions

Does DG have a 98% rule for spend discounts?

Yes, Dollar General has a policy known as the "98% rule" for spend discounts. This means that if a customer spends 98% of the required amount for a promotion, they may still qualify for the discount. However, it's important to note that this can vary depending on the specific promotion and terms outlined at the time.
Asked Jul 15, 2025 12:31 PM

How do I change the email address and password for the DG app? Old email is in and it won't accept new one.

To change your email address and password for the DG app, go to the account settings within the app. Look for options to edit your email and password. If you are unable to input the new email address, ensure that it is entered correctly and meets any specified requirements. If the problem persists, consider resetting your password, as this might prompt an update option for your email as well.
Asked Jul 8, 2025 5:03 PM

Does dollar general take back unopened food

Dollar General typically does not accept returns on opened or perishable food items due to health and safety regulations. Unopened non-perishable food items may be returned within the store's return policy guidelines. It's important to retain your receipt and check the specific terms at your local store.
Asked Jul 1, 2025 8:38 PM

How can I make a complaint against a Dollar General employee?

To make a complaint against a Dollar General employee, you can follow the procedures outlined in the customer feedback section, where you will find the appropriate steps to lodge your complaint directly with the company. This ensures that your concern is addressed properly.
Asked Feb 4, 2025 5:11 AM

i want to change my email address do i need to change phone number also

You do not need to change your phone number when you update your email address. You can update your email independently without affecting your phone number.
Asked Dec 24, 2024 3:30 PM

Help me with my Dollar General customer service issue

Account Management

How Do I Unlock My Dollar General Account?

The following are a few easy steps to log in to your Dollar General account: Visit Dollar General's official website and...

How Do I Transfer an Dollar General Gift Card to Another Account?

To transfer a Dollar General gift card to another account, you will need to contact customer service. Once you provide them...

Where Can I Find My Dollar General Account Number?

Locating your Dollar General account number is a simple process that can be done in a few steps. You can ensure you have the...

Is It Possible to Merge Two Dollar General Accounts?

While it's impossible to merge two separate Dollar General accounts into one entirely, customers can contact customer service...

Delivery Issues

How to Report an Issue with Dollar General Delivery?

Dollar General ships grocery orders to its customers using DoorDash. It ships non-grocery orders via FedEx. If your Dollar...

How Do I Complain to Dollar General About a Late Delivery?

Dollar General has a delivery service. It uses DoorDash to ship grocery orders and FedEx to ship other orders. If your order is...

What Should I Do When Dollar General Delivery by Usps Is Missing?

If you need a Dollar General delivery that was supposed to be delivered by USPS, and it goes missing, you may be frustrated....

What should I do if I receive a damaged item during a delivery?

If a customer receives a damaged item from Dollar General, they should first document the damage with photographs and check...

Order Management

If I Don't Claim an Dollar General Gift Card, What Happens?

Dollar General emphasizes offering low prices, making it a popular shopping destination for budget-conscious customers. If you...

Can I cancel or modify my Dollar General order?

Customers typically cannot cancel or modify a Dollar General order once it is processed, especially if it has begun shipping....

What payment methods does Dollar General accept?

Dollar General offers several payment options, including cash, major debit and credit cards, and mobile payment systems like...

Can I use a Dollar General gift card online?

Currently, Dollar General gift cards cannot be used for online purchases but are valid for in-person transactions at stores. It...

Sales Events

How Do I Find Black Friday Deals for Dollar General?

The Dollar General Black Friday catalog focuses on different pages, complete with numerous special deals for you. You can make...

How Do I Make an Order for the Dollar General Black Friday Event?

Dollar General Black Friday has amazing discounts, where you can get a significant percentage off on specific items upon...

How Do I Find Cyber Monday Deals for Dollar General?

Dollar General has Cyber Monday deals on their product. To find these deals, you can subscribe to email newsletters from Dollar...

How Do I Make an Order for the Dollar General Cyber Monday Sale?

Dollar General participates in the Cyber Monday sale event to give discounts to their customers. To order an item from Dollar...

Returns and Exchanges

How Do I Return an Item to Dollar General from Their Black Friday Sale?

You can benefit from discounted prices from Dollar General once you purchase their items during Black Friday. If you buy a...

How Do I Return an Item to Dollar General from Their Cyber Monday Sale?

Dollar General allows you to return Cyber Monday items within 30 days from the day that you purchase them. To return an item to...

How Do I Exchange an Item from Dollar General?

Customers can exchange products purchased both online and at a retail location. However, customers should pay close attention...

Does Dollar General Pay for Shipping on Returns or Exchanges?

Placing an order on Groupon takes longer to process than many other sites. If your order says processing, it may be due to a...

How Do I Track My Dollar General Return?

When you receive a defective, damaged or wrong item from Dollar General, you should return it for an exchange or a refund....

How Do I Check the Status of My Dollar General Refund?

If there is an error after you place an order from Dollar General, you are eligible for a refund. That applies to the physical...

How Do I Get a Refund from Dollar General?

Both online and in store purchases are eligible for return. For both, you will need to present your receipt and return all...

How Do I Return an Item from Dollar General?

Customers can return items within thirty-days of purchase online and at a retail location. Customers will need to include their...

General Information

What are Dollar General's store hours?

Dollar General generally opens at 8:00 AM and closes at 9:00 PM daily, but hours can differ by location or during holidays. For...

What is Dollar General's return policy?

Dollar General allows returns on most items within thirty days with a receipt. If there is no receipt, the store manager may...

Are there any membership or loyalty programs at Dollar General?

Dollar General does not have a formal membership or loyalty program. However, they offer promotions like weekly sales, a...

Coupons and Discounts

Can I use coupons at Dollar General?

Dollar General accepts various coupons, including both manufacturer and store coupons. Customers should ensure coupons are...

Does Dollar General offer price matching?

Dollar General does not have a formal price matching policy but aims to provide low everyday prices. Instead of relying on...

What is Dollar General's policy on expired coupons?

Dollar General has a strict no-acceptance policy for expired coupons, requiring all coupons to be valid on the purchase date....

Can I use more than one coupon on a single purchase?

Dollar General generally permits the use of multiple coupons in one transaction, with some restrictions depending on the coupon...
We look to the Dollar General issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dollar General issues reported to GetHuman
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