The question we are asked most often is about how to talk to Dollar General customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
There is a link to the most up-to-date contact information right here on this page that you are viewing for submitting a complaint.
Asked Jul 28, 2025 12:00 AM
Does DG have a 98% rule for spend discounts?
Yes, Dollar General has a policy known as the "98% rule" for spend discounts. This means that if a customer spends 98% of the required amount for a promotion, they may still qualify for the discount. However, it's important to note that this can vary depending on the specific promotion and terms outlined at the time.
Asked Jul 15, 2025 12:31 PM
How do I change the email address and password for the DG app? Old email is in and it won't accept new one.
To change your email address and password for the DG app, go to the account settings within the app. Look for options to edit your email and password. If you are unable to input the new email address, ensure that it is entered correctly and meets any specified requirements. If the problem persists, consider resetting your password, as this might prompt an update option for your email as well.
Asked Jul 8, 2025 5:03 PM
Does dollar general take back unopened food
Dollar General typically does not accept returns on opened or perishable food items due to health and safety regulations. Unopened non-perishable food items may be returned within the store's return policy guidelines. It's important to retain your receipt and check the specific terms at your local store.
Asked Jul 1, 2025 8:38 PM
How can I make a complaint against a Dollar General employee?
To make a complaint against a Dollar General employee, you can follow the procedures outlined in the customer feedback section, where you will find the appropriate steps to lodge your complaint directly with the company. This ensures that your concern is addressed properly.
Asked Feb 4, 2025 5:11 AM
Help me with my Dollar General customer service issue
We look to the Dollar General issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.