Domino's Pizza Customer Service Issues

Being sensitive to gluten due to Celiac disease, I pay close attention to food preparation at restaurants. I was initially excited when Domino's introduced gluten-free (GF) pizza. Speaking with a relative who manages several Domino's stores in NC reassured me about their strict training policies. While I have had positive experiences at many Domino's locations, unfortunately, the Southport NC store has been unreliable. Multiple individuals have reported severe symptoms after consuming GF pizza from this specific store. Though no environment can guarantee total gluten-free conditions, proper training can minimize contamination risks. Stores like Southport Domino's, especially with high employee turnover, should consistently educate and train staff to maintain safety standards. Continuous efforts are crucial to avoid serious health consequences. Thank you for your attention to this matter.

I made an online order using a free reward from Domino's. I got a confirmation message and started tracking my order. Then, I got a call from an unfamiliar number registered in Woonsocket, RI. After two missed calls, I received a text from Domino's confirming my order, but my food hadn't arrived. When I tried calling back, I reached voicemail. I texted back to confirm the order. Later, the tracker falsely claimed my food was delivered. Domino's called again to confirm my order, but I had already confirmed. I asked to cancel and get my reward back, but they said the reward couldn't be refunded. The manager insisted the order was complete and would arrive soon. When I mentioned contacting corporate, the manager seemed dismissive and slightly rude. I typically order from Domino's without problems, but this experience at the Chalkstone Ave. location in Providence, RI has been frustrating as my lunchtime passed without receiving the order or a refund for the reward.

I ordered food online from Dominos on Broadway in Merrillville, IN for delivery. Initially, my son placed an order for large pizzas, and the delivery person called to confirm the address and order before delivery. Later, my son made a second order for more pizzas online, and a different delivery person called to verify the order, including the toppings. I explained I didn't know the toppings as I didn't place the order, which led to the delivery being canceled abruptly. This experience was frustrating as I was questioned about the order details despite ordering online for convenience. The delivery person insisted I be present to receive the order, which felt unnecessary and disrespectful. Ordering online should simplify the process, not complicate it with unexpected security questions. I expressed my dissatisfaction as previous orders didn't involve such interrogations. I found this new approach to be unreasonable and unwelcoming.

On June 18, [redacted], I placed an order for a 14-piece wing from Store [redacted] at [redacted] Springfield Ave, Newark, NJ. Order number [redacted]. The delivery took over an hour, and my additional dressings were missing. Instead, I received a meat pizza with pineapples. Despite my call, the driver insisted it was my order. I contacted the store, where the "manager" promised my wings would arrive soon due to the driver being new. After further delay, I tried calling back but was on hold for over 45 minutes without a response. Frustrated, my family had to settle for frozen broccoli and rice. The next day, I received multiple late-night calls offering the wings. Unhappy, my husband declined. I've been a loyal Domino's customer for 30 years and this experience was unacceptable. Can someone assist with a refund? I have photos of the pizza that was mistakenly labeled for my address. Thank you, TKB. [redacted] or [redacted].

On June 18, [redacted], I ordered a 14-piece wing from store number [redacted] located at [redacted] Springfield Ave, Newark, NJ. The order number was [redacted]. When the delivery arrived after over an hour, the driver handed me a pizza box containing a meat pizza with pineapples instead of my wings. I contacted the driver and the store but faced delays and incorrect information. Despite multiple attempts to resolve the issue, there was a lack of professionalism and customer service. Eventually, the driver called late at night to deliver the wings. However, the experience was disappointing, especially after being a loyal Domino's customer for over 30 years. I am seeking a refund and addressing the wrong order placed in the pizza box with pineapples. - T Knight Batts

On June 18, [redacted], I ordered a 14-piece wing meal from Store Number [redacted] in Newark, NJ. My order number was [redacted]. However, upon delivery, which was delayed over an hour, I received a meat pizza with pineapples in a pizza box instead. The dressings I ordered were missing. After a conversation with the driver and the manager, I was assured my wings would arrive soon, but they did not. Despite multiple attempts to contact the store, I was left on hold for 45 minutes with no response. Frustrated with the situation, my family had to settle for frozen broccoli and rice that evening. The next day, after receiving late-night calls, the driver returned with the correct order, but my husband declined it. This experience was disappointing after being a loyal Domino's customer for over 30 years. I have evidence of the incorrect order with pictures of the pizza. I am seeking guidance on a refund for this mix-up and poor service. Thank you for your attention to this matter. Sincerely, T. Knight B. [redacted]

On 6/19/19, I made a purchase for $53.00 at Ward Rd, Arvada, CO [redacted], and unfortunately received raw parm twists. I called in and spoke with a courteous young man named Max, who promptly replaced my order and provided a heartfelt apology. Despite this positive experience, another unidentified employee in the background made a disrespectful comment towards Max. It's essential for all staff members to maintain professionalism and respect towards their colleagues. Max truly turned around my initial disappointment into a positive outcome with his excellent customer service. I hope that the store manager at Ward Rd and 58th Avenue in Arvada, CO acknowledges this feedback. As a frequent customer, I interact with thousands of individuals daily and sharing positive experiences is crucial. I commend Max for his exceptional service and urge the store manager to recognize his efforts. Best regards, Mary Wells

I ordered $47 worth of food but received someone else's order. When the driver brought the food back, it still wasn't mine. I went to store #[redacted] in Springfield, IL, and asked for a refund. The staff was uncooperative, and the delivery driver, "William," seemed indifferent. Despite threatening to involve the police and having all my receipts, they did not refund me. The situation was upsetting, as $50 is a significant amount to be treated rudely. I will not use their services again due to the poor service and mistakes made during this incident.

I recently purchased three medium pizzas from Al's in Fairfield, California on Travis Boulevard. Unfortunately, two pizzas were burnt and the crust was extremely dark and hard. When I called for a refund, they promised to send me three new pizzas and a $15 voucher for my next order. However, when the delivery driver arrived, he was not aware of the situation and tried to charge me again. The manager claimed to have no knowledge of my refund request and advised me to contact corporate since there was no record of my payment. I confirmed that the money was deducted from my account. I wanted to exchange the burnt pizzas for fresh ones, but the lack of empathy and rudeness from the manager was disappointing. My kids had to wait for two hours only to be served burnt pizzas.

On June 20, [redacted], in the early morning, my young son ordered a pizza without my permission. Upon realizing this, I contacted Domino's Store #[redacted] at [redacted] Rockaway Pkwy, Brooklyn, NY [redacted] to cancel the delivery and request a refund. Despite explaining the situation, the pizza tracker inaccurately showed the pizza as delivered, causing a disagreement with the employee. To resolve the issue, I offered to speak to the delivery person, but they didn't arrive, and when I tried to update the store, the call was abruptly ended. I am determined to receive a refund for the undelivered pizza and the poor customer service experience has left me frustrated.

I ordered pizzas on Father's Day, but they were made incorrectly. The store issued me a credit. When I tried to use the credit on 6/18/19 for a regular pizza, the worker named John at the store raised his voice at me regarding the credit. Despite my calm demeanor, he continued to escalate the situation. Eventually, he gave me two medium pizzas for free after consulting with the Deputy Manager. When I inquired about using the credit for two pizzas, I was charged for the third pizza with a rude attitude. My coworker had a similar experience with John when she asked for marinara sauce. Due to this unpleasant encounter, we have decided not to return to this store. My husband even remarked that John was so rude that he would sabotage our order if we ever went back.

Hello, My name is Shiva Priya. On May 12th at 8:00 PM, I placed an order for Domino's Pizza through Swiggy and made an online payment. By 9:30 PM, I had not received my order or any communication. Upon calling Domino's, I was informed that the store was closed, my order was canceled, and I would receive a refund in 10-15 days. After following up at the end of the month, I was told the same timeline. Today is June 21, [redacted], which marks almost a month since my order, and I still have not received my refund or any update. I would appreciate it if you could check the status of my refund and provide me with more information on when I can expect to receive it.

I have noticed an issue with the online ordering for the free medium handmade pan pizza with two toppings reward. Upon redeeming this reward, I realized that the pizza is not actually free as it incurs a charge of $1.50 USD. While I understand taxes, I find it frustrating that this charge appears before the subtotal. Upon further investigation, I discovered that the cheese, which is typically included with the pizza, is considered an additional topping. This setup essentially limits the free pizza to only one topping or incurs charges for extra toppings in addition to cheese and the chosen topping. It might be beneficial for the promotion to clarify that it is for a free medium one-topping pizza instead to avoid confusion.

I placed an order at the Domino's located at [redacted] Clinton Avenue Irvington NJ [redacted] on 6/22. Unfortunately, my experience with both the driver and the manager on duty was incredibly disrespectful and unpleasant. The driver demanded my card upon arrival, which has never happened to me with Domino's before. When I asked for a moment to get it, he abruptly walked back to his car and drove off with my order. Despite waiting outside for 10 minutes, the app falsely indicated that the delivery had been completed. This is not an isolated incident as I have had multiple issues with this specific location in the past. It's now 2 PM, and I placed my order around 12:30-12:40 PM, yet I still haven't received my pizza. The lack of customer service and recurring problems with both delivery and pick-up at this location are disappointing and unacceptable. The manager I spoke to on 6/22 even rudely stated that I was "holding up his phone line" before abruptly hanging up on me while I was inquiring about when my order would be redelivered.

I had an experience at the Domino's location on [redacted] Clinton Avenue, Irvington, NJ [redacted] on 6/22. The driver and manager were disrespectful and rude. After a delay in receiving my order, the driver asked for my card, which I found unusual as I've never been asked for it before by Domino's drivers. When I asked him to wait a moment, he drove off with my items. This location has been problematic for me before. It's now 2 pm and I still haven't received my pizza which I ordered around 12:30-12:40 pm. The customer service here is unacceptable, as I've also had issues with pick up orders. The manager I spoke to on 6/22 was unhelpful and even hung up on me. I am requesting an immediate refund and suggesting that this location receives better customer service training.

I am disappointed with the service from your MacArthur Blvd store in Oakland, CA. They refused to deliver to my house at [redacted] Rifle Lane, which is only 2.7 miles away. The manager mentioned a 2-mile delivery radius policy, but this store is the closest Dominos to us. This policy does not align with the information provided online or with good customer service. I will be filing a complaint with the BBB if this issue is not resolved promptly. I have been a loyal customer of Dominos for decades, but I may need to reconsider if this delivery problem persists. Thank you. Herman Hughes II

We ordered 3 pizzas, 8 boneless chicken, 14 mild wings, and 1 marbled cookie brownie with order number [redacted]. Upon arriving at Dominos, the staff seemed unprepared and unfriendly, not acknowledging our online order. They were also impolite to other customers, even refusing adequate pepper packets. Upon checking our order, we found 2 ranches instead of 2 blue cheese sauces and no kicker hot sauce. When we returned inside, we noticed the half pepperoni/pineapple and half pepperoni/banana pepper pizza was missing pepperoni on the banana pepper side. Despite attempting to contact Dominos for a refund, we faced long wait times and ultimately poor customer service. This has been an unpleasant experience, and we are requesting a full refund.

I placed an order for pizza on June 23, [redacted], at 2:18 PM, but I have not received the pizza. The status indicates that it has been delivered, but I have not received it nor do I know where it was delivered. When I tried contacting the delivery person, they mentioned they were on another delivery as I did not answer their call. However, in such situations, they should have canceled the order instead of marking it as delivered. I have already paid for the pizza, so I request a refund for the undelivered order.

I have been a loyal Domino's customer for years, but I encountered an issue with my recent order tonight. I ordered a pizza for delivery, and upon its arrival, I noticed one topping was missing, and the pizza was undercooked. After calling the local store, they sent another pizza, emphasizing that I wanted it well done. However, the second pizza also arrived undercooked. When the delivery guy asked to see the first pizza as proof, we complied. Unfortunately, the replacement pizza was also poorly cooked. I requested both pizzas to be returned. Following a phone call with the manager, we got into a heated argument as the manager was very rude. I am seeking assistance to address this matter as the treatment I received from this store was unacceptable. I have photos and a recorded conversation with the manager for reference.

Hello, my name is Ashok. I was in Khandala, Maharashtra on June 21, [redacted]. Instead of going out for dinner, I decided to order pizza from the nearest store in Lonavala. I initially called customer care at [redacted]0 to place my order, but due to a network issue, the call got disconnected. I then ordered from the Domino's app, paid online, and my total bill was [redacted]/-. After a while, I received a call from Domino's store at [redacted]1, informing me that they couldn't deliver to my location. After some discussion, they agreed to deliver near Kumar Resort where I had to spend [redacted]/- on an auto to reach. Despite the inconvenience, I made the effort to get my order as I was hungry and didn't want to wait for a refund. Despite being a loyal Domino's customer for 10 years, this experience has made me reconsider. I believe they need to improve their customer service to retain customers.