Hi my name is Gabby I'm Domino's Pizza customer you guys my favor pizza . I been custom...

GetHuman-boussart's customer service issue with Domino's Pizza from December 2019

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The issue in GetHuman-boussart's own words
Hi my name is Gabby I'm Domino's Pizza customer you guys my favor pizza . I been customer since I remember well I'm from South bend Indiana I just to leave in Cincinnati Ohio so I move back to Indiana.* well like I say u guys my favor pizza last week I place in order was chicken wings desert drinks pizza pasta and more well everything the I order except the drinks and cups and plates was not delivered ,* so I call*immediately and let them know and the nice way the forgot my stuff so I understood . They told me they will be on the way well I didn't have plates no cups no napkins so I told them they say they will be here well pass ** ** ** minutes and hour nothing so I call again and they say didn't know what happen,* *so in that time I still not have my drinks no one is been eating ** and the food got cold so I let them know I told them if they could*reheat the food or make in other one so I make them options well I talk to a girl the say was the manager she say couldn't do anything about it was not her fault I say well is not my fault you guys forgot my drink and my plates napkins and cups so she offered me ** dollars coupon I say no I didn't want no coupons I want my drinks cold and my food hot I didn't want nothing else but that , I didn't call for free stuff that's what I told her well she continues to push it and I say no I want my food hot and my drink cups and plates so next minute later was a guy in the phone really nasty about it and he say well I'm not going to do anything about that and just wait for your drink and if you want I'll give you ** dollars credit for the next time and I say guys you guys don't understand the I don't want nothing free or credit I just want my food fresh and hot and my drink that's all.* nothing also so the* guy was in* fire scream at me and I say,* sir what do you talking to me like this all I been doing is been nice about it and you just got nasty bc you guys forgot my drink and my plates napkins and cups* why do you talking to me that way I'm not being nasty all I been doing is been understandable with u guys , well he say is nothing he can do so u want the ** dollars or nothing and I say* just want my food hot I don't know why was to difficult to understand well after for so long my food still cold my drink don't know where was , and he say well I'll give u credit for the next time full amount I say no you don't understand I dont want anything else but just my food the I'm paying hot..* that's* all and my drink so he say I'm not going to make in other order so in that point is what he want* I'm having cold food so he want me to do reheat my food well a take in other ** at ** mins to get my drink and plates but no napkins and cups well I ending warm up my food o well I couldn't do nothing about it bc apparently to him my money and time* don't count and I have to do what* him want me to do,* so I ask what number he was going to put the credit because I put * Numbers well the guy was really nasty about it and say the one is in the computer and I say yes I know i* *have * Numbers can u please repit the phone number so I know* wish one well he started scream at me in the phone I was want is going on with this guy,* and I say to him sir please do not talking to me that way and he say well I'm not going to put anything no more and I say is ok don't worry just bring me my food in then so he hanged up on me so I let that go I say maybe he have a bad day like I say is not my job be understandable after I pay for my food .and is also about thousands restaurant I can choose for besides you guys and I spend my money and that's the way that you take care of* me that is no no no so I let that go well next * day I call and I say the I have a credit so I start order the same thing I order the same well the credit was just for ** dollars when purchases more them that well in the end they told me I need to pay the difference ,so I told the person in the nice way the credit was for the same amount and the same food and she say no and I say ok don't worry just let me talk to the person I talk to that night so gets in the phone and he started scream at again and I say sir I don't understand what is your problem but is the second time I talk to u and u continue talking to me this way only thing I want is my food that's all..* and he say well u want the credit or not I'll not going to be here listen to you ,* was in my mind wow .. I guess was not just that. That night and he hang up on me so I call back* didn't want to speak to me so I told him that I was going to go to the store to talk to him so I went and drive something did I didn't want to do so that's why I pay delivery and tip so I don't have to go anywhere because if that was the case I should go out and eat .so I got there nicely start talking to him when he started screaming at me in front of people in front employees he told me to leave their store or he was going to call the cops I question my self and I say the he say he was calling the cops ? And he say never mine I just going to cross the street and* speak to the cops the where* and the street bc they pullover someone.and say* so they can take me to jail I say sir why do u talking to me this way I'm just asking for what I pay and I told u that day* I didn't want anything for free so u can make me a need food or reheat my food and you don't want to fix anything you insist with it .and you say so you one the credit ** dollars or not bc that was my decision or I couldn't give you nothing.* make me feel like I was begging for food and put my self down in* front employees and customers* now leave my store I'm not give you nothing* now !!!!! was so bad .* and I say I want the corporation number and he say we don't have one I say u guys have to if u don't want to talk to me after I drive and try to fix the problem because and that point was a problem* I say please give me the number he say no I ask a lady if could give me the number but she didn't have it either so couldn't* give it to me because she say you guys diminos pizza dont have corporation supposedly to him the general manager* so I look for a card or something to have some numbers well he insisted to me to leave the store so I ask for his name and he didn't want give it* to me and I ask the people was working and no one want to give to me in till I saw his name in the t-shirts and say Darren GENERAL MANAGER* in******* Lincoln Way W, South Bend, IN ****** .*SO WHEN I START WAKING OUT HE START SAY HAVE A GOOD NIGHT DONT COMEBACK DONT ORDER DONT CALL US AND HE START laughing at me when I was walking out WHIT THE EMPLOYEE LIKE HE DID SOMETHING FUNNY AND saying with his hands BYE BYE **** AND LAUGHING WELL DIDN'T FINISH THERE NEXT DAY I WHEN TO EMERGENCY hospital because HE REALLY MAKE UPSET ** BECAUSE HE THINKS OR I DONT KNOW WHAT KIND OF PERSON I WAS AND LAUGHING IN FRONT OF EMPLOYEE AND CUSTOMERS WAS NOT pleasant SO I WAS FOR ALMOST * FULL DAYS AND I DONT KNOW WHAT IM GOING TO DO , BC one thing he really did for me:* HE DID SEND ME TO THE HOSPITAL HE OWN ME APOLOGISE AND HE MAY NEED TO PAY MY HOSPITAL BILLS FOR THE inconvenience BECAUSE I COULD LAST MY LIFE FOR A GENERAL MANAGER LIKE HIM think can talk to customers like that and also think with some ** dollars coupon or ** dollars coupon can talk to me that way and shut up my mouth . In a pizza place for food the I pay in the beginning. because they or he think having that title they think they can talk to customers that way NO IS NOT OKay I hope to receive news from you Domino's Pizza customer service* corporation also and the end I told him why he was acting like that if is only a pizza place not * ** restaurant and he say exactly is a pizza place, so I* told him so only because you guys diminos pizza is just a pizza place.* general manager can OR* cannot do whatever you want the way THEY PLEASE* YOU that's the way you show you employees how to handle business and complaints because Domino's Pizza put* you in here because they thought you have enough knowledge to handle complaints in business and why not ALSO GOOD thing too not bad things ONLY . guess he didn't like it but that's* how I think* after thousands of places* I can spend my money I choose Domino's Pizza for what so they can treat me that way and send me to a hospital because him and his behavior is a general manager .and didn't finish there when I was walking out he say you also want you drink hot sarcastic laughing . I will never waste my time like this to complain or let you guys know how people is running bunnies if this was not bad but was my life was in line not a pizza not wings not hot drink like he say was my persona felling like I was nothing I don't know no one is been able to talk to the way he talk to me is really bad not even my parents I don't think you couldn't talk to like that not even a homeless person was MY LIFE was IN RICKS .
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Domino's Pizza

Customer service issue
Reported by GetHuman-boussart
Dec 13th, 2019 - 2 mos ago
Not resolved
Seen by 1 customer so far
Similar issue to 3184 others
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Timeline
GetHuman-boussart started working on this issue
Dec 13th, 2019 5:26pm