Dropbox Customer Service

Answers to Common Problems

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Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Dropbox.
As for contacting Dropbox, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.
See Dropbox Phone Number & Contact Info

Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Dropbox.
How Do I Send a File That I Just Uploaded to Dropbox? This article discusses the steps needed to share an uploaded file on Dropbox. It shares the different steps to take depending on the... Read more
How Do I Get a Refund from Dropbox? Most Dropbox subscriptions are non-refundable. However, you may file for a refund if you feel that you were charged unfairly with these... Read more
How Do I Downgrade My Dropbox Account? This article discusses the steps needed to downgrade a Dropbox account. It shares the different steps to take with an individual plan,... Read more
How Do I Cancel My Dropbox Account? If you are no longer finding Dropbox useful or have chosen to move onto a new cloud servicing site, you can cancel your Dropbox account... Read more
How Do I Disconnect My Personal Account from My Business Account on Dropbox? Dropbox is among the leading-edge cloud storage service providers and strives to provide quality free storage plans along with paid... Read more
How Do I Merge Two Separate Dropbox Accounts? There are a few different ways to merge your two Dropbox accounts. The best way to do it depends on your needs and preferences. The... Read more
How Do I Find a Billing Receipt or Invoice on Dropbox? You can easily access invoices/ receipts on dropbox.com with these helpful tips. Read more
How Do I Change the Language on My Dropbox Account? This article discusses the steps needed to change the language on a Dropbox account. It shares the specific steps necessary to change... Read more
Can I access my Dropbox files offline? Yes, you can access your Dropbox files offline. Dropbox offers offline access to your files by allowing you to mark specific files... Read more
Can I recover an older version of a file in Dropbox? Yes, you can recover an older version of a file in Dropbox. Dropbox keeps a version history of your files for up to 30 days for all... Read more
How Do I Recover Account Access to My Dropbox Account? If you are having trouble signing in to your Dropbox account, it might be because you entered the wrong password. To recover access,... Read more
How Do I Upgrade My Dropbox Account? When you sign up for a Dropbox account, you'll get a free starter plan with basic features. If you want, you can upgrade to a different... Read more
How Do I Renew My Dropbox Account? Renewing your Dropbox account subscription is a process that's fairly simple to complete. In this article, we've walked you through... Read more
How Do I Get Technical Support from Dropbox? Dropbox does face technical issues occasionally that can be cumbersome if you are trying to save files online. Most technical problems... Read more
How Many Dropbox Licenses and Subscriptions Do We Have on Our Account? In summary, if your team needs more licenses or storage space, consider upgrading to one of Dropbox's other plans. If you need additional... Read more
There's more!
Click below to show 4 more questions, answers, and complete guides to common Dropbox customer support problems.

Recent reasons customers contacted Dropbox:

ISSUE---you want to charge ma AGAIN to talk. ISSUE---CANCEL MY SUBSCRIPTION
I somehow have been charged $*** from Dropbox and I did not authorize this. I have trie...
"ATTENTION DROPBOX CUSTOMER SERVICE!!"**Back in **** the beginning of **** I think I do...
I cannot make all my computers (*) stay linked to dropbox. I constantly have to re-logi...
I noticed on my credit card statement that you are charging me for DROPBOX SIGN.*I did...
***** ** **** ******** *** ** ***** *** ****
I started with a student account, (which was free through school). I was offered an opp...
I just updated my Dropbox app on my Android yesterday. Today, I noticed that ALL of my...
Hi, I put in my id and Password. But when you send me a code and I put it in, it shows...
Several days before my free trial came due, I went to the Dropbox website to cancel it...
Dear Dropbox expert Partner, PLEASE COULD YOU HELP ME IMMIDIATELY?*Another two next day...
I have recently used Dropbox due to a death in the family to transfer photos easier & s...
want to change my account type
certain folders wont show up for some users
Trying to cancel dropbox account ($*** annual subscription) but original email tied to...

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Does GetHuman work with Dropbox?

GetHuman does not work with Dropbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Dropbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Dropbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Can I See My Shared Password on Dropbox?
What do I do if I have a billing question for Dropbox?
How Do I Update My Account Information with Dropbox?
Solutions to common issues

Contacting Dropbox at a Glance

Dropbox has no phone number
Dropbox has no chat option
Dropbox has no customer email
Dropbox has 2 help forums
Dropbox has 1 twitter handleBEST
Dropbox has no facebook page
Dropbox Phone Number and Contact Information

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