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Duke Energy (OH & KY) Customer FAQ

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What is Duke Energy (OH & KY)'s Phone Number?

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Service Management

How do I start or stop service with Duke Energy?

To start or stop service with Duke Energy in Ohio and Kentucky, customers need to provide specific personal information and may...
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How can I view and pay my bill online?

Customers can view and pay their Duke Energy bills online by visiting the official Duke Energy website and logging into their...
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What are the payment options available?

Duke Energy (OH & KY) provides multiple payment methods, including online payments via credit or debit cards, electronic...
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Can I request a payment extension or make payment arrangements?

Duke Energy Ohio and Kentucky offer options for customers needing payment extensions or arrangements due to financial...
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Energy Programs

What services does Duke Energy provide in Ohio and Kentucky?

Duke Energy delivers a variety of services in Ohio and Kentucky, focusing mainly on the supply, distribution, and transmission...
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Are there any renewable energy options or programs available?

Duke Energy (OH & KY) offers various renewable energy options including a Renewable Energy Certificates program and community...
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Are there any energy efficiency rebates or incentives for customers?

Duke Energy Ohio and Kentucky provide numerous energy efficiency programs that offer rebates and incentives for both...
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What types of renewable energy programs are available through Duke Energy?

Duke Energy offers several renewable energy programs, including the Renewable Energy Certificate program, solar power...
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Are there any programs for low-income customers at Duke Energy?

Duke Energy has several programs for low-income customers in Ohio and Kentucky, aimed at reducing energy costs and providing...
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Rates and Billing

What are the average residential rates for electricity in Ohio and Kentucky?

Duke Energy's residential electricity rates in Ohio are typically around 11 to 12 cents per kilowatt-hour, while in Kentucky,...
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How does Duke Energy calculate my electricity usage and bill?

Duke Energy calculates electricity usage and bills by taking meter readings and applying established rates. Monthly readings...
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Safety and Outages

What are the safety precautions and guidelines for working near power lines?

When working near power lines, it is crucial to keep a safe distance, typically at least ten feet, which may vary by voltage....
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How do I report a streetlight outage to Duke Energy?

To report a streetlight outage, individuals can visit the Duke Energy website where they will find a specific section for this...
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What should I do in case of a power outage?

During a power outage, it is important to determine whether it is localized or widespread by checking with neighbors and using...
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