Epic Games Customer FAQ

If your skins disappear, first check if you are logged into the correct account associated with your purchases. Sometimes, skins can also be removed due to updates or account issues. You can check the official announcements for any known issues related to skins. If the problem persists, ensure your game is fully updated, and restart it to refresh your inventory. If you still cannot find your skins, it may be helpful to review your account settings for any unfamiliar changes or activities.

To change your Fortnite username, you need to visit the Epic Games website and log in to your account. Navigate to your account settings, where you can find the option to change your display name. Remember that you can only change your display name once every two weeks. Be sure to save your changes before exiting the page.

If your new Superman skin isn't appearing in your Fortnite inventory, try restarting the game, ensuring your account is linked correctly, or checking for any updates. Sometimes, items may take a moment to show up due to server delays.

If your account has been hacked and the email address has been changed, you can use the Epic Games account recovery process. Go to the login screen and select "Forgot your password?" Follow the instructions provided to recover your account. If you're unable to regain access, there is a link to the most up-to-date contact information right here on this page, which you can use to seek further assistance from Epic Games.

Fortnite is not currently available for download on mobile devices as of October 2023. However, if you previously installed it on an iOS device, you may still be able to access it through your Library if it was purchased. For Android devices, Fortnite can be played by downloading the Epic Games app and installing it from there, provided your device is compatible. Keep in mind that performance may vary depending on the device specifications.