Equifax Customer FAQ

There could be several reasons why you're unable to log in or Equifax doesn't recognize your account. You may have entered incorrect login details, the email address you're using isn't the one tied to your account, or your account may have been deactivated due to inactivity or security reasons. Try double-checking your login details, including your email and password, and ensure that your caps lock key isn't active since passwords are case-sensitive. If you're still having trouble, it might necessitate resetting your password. However, note that repeated unsuccessful attempts to access your account may lead to it being locked as a security measure.

To unfreeze your credit with Equifax, you can visit their website and follow the steps to lift a security freeze. You will need your Security Freeze PIN that was provided when you set up the freeze. Upon completing the steps, your freeze will be removed immediately for online requests. You can also unfreeze your credit via phone by calling the automated line at 1-800-349-9960 or by mail. If doing so by mail, you'll need to include documents for identification purposes. Be mindful that different states have different requirements on fees and timelines for lifting freezes.