Eventbrite Customer FAQ

The message "Whoops! Someone must have pulled a plug somewhere... try again" usually indicates a temporary issue with the Eventbrite platform. It may be due to a connectivity problem, server issue, or an error in processing your request. Refreshing the page or trying again later might resolve the issue. If it persists, please check for any updates or maintenance notifications on the site.

This message typically indicates a temporary issue with the Eventbrite platform. Refresh the page or try accessing the site after a few minutes. If the problem persists, clearing your browser's cache and cookies might help.

To unsuspend your Eventbrite account, you will need to follow the instructions provided in the suspension notification email you received. This typically involves resolving any issues associated with your account, such as confirming your identity or addressing any policy violations. Once you have completed the necessary steps, your account may be reinstated.

If your account email was hacked, first, try to reset your password by using the "Forgot Password" option on the login page. You will need access to your email to receive the reset link. If you can't access your email, check for any recovery options provided by Eventbrite. Make sure to secure your email account by changing the password and enabling two-factor authentication if available.

If your ticket isn't showing in the Eventbrite app, try the following steps: 1. Ensure you're logged into the correct account. 2. Check your email for the ticket confirmation and click the "View your order" link. 3. Refresh the app to see if it updates your purchased tickets. 4. Check the "Tickets" section in the app to see if it has updated. If issues persist, consider checking the spam or promotions folder in your email for the confirmation message.