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Eversource Customer FAQ

Top Answers & How-to Guides

What is Eversource's Phone Number?

The question we are asked most often is about how to talk to Eversource customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How long does it take for an online payment to be credited to my Eversource account?

Online payments to Eversource are usually processed swiftly, especially with debit or credit cards, which can reflect almost...
Ask any question you have about Eversource customer service, get an answer now.

Recent Eversource Customer Questions

who do I contact about getting an orange protective sleeve on a residential service wire? I am replacing some windows on a house in Plymouth

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 2, 2024 7:24 PM

Can a G2 licensed plumber perform a pressure test at my residence before service is turned on in ct

Yes, a G2 licensed plumber can perform a pressure test at your residence in Connecticut before service is turned on.
Asked Jun 21, 2024 2:37 AM

a pressure test on my gas lines before service is turned on?

Yes, Eversource requires a pressure test on gas lines before turning on the service to ensure the system is safe and leak-free.
Asked Jun 21, 2024 2:34 AM

Can A G2 licensed plumber perform a pressure test on my gas lines before service is turned on?

Yes, a G2 licensed plumber is qualified to perform a pressure test on your gas lines before the service is turned on.
Asked Jun 21, 2024 2:33 AM

commercial vs residential rebate

Eversource offers different rebate programs for both residential and commercial customers. The main difference lies in the scale and scope of the rebate programs. Residential rebates typically cover energy-efficient upgrades to your home like heating, cooling, and insulation. Commercial rebates are often larger and cover more extensive energy-efficient changes, such as lighting, HVAC systems, and other significant updates in commercial buildings. The specifics of the rebates will depend on individual programs offered at the time, which can vary. It's important to read the details of each rebate for eligibility and potential savings.
Asked Apr 19, 2024 5:13 PM

Help me with my Eversource customer service issue

Billing and Payment

How Do I Pay My Eversource Bill Online?

Paying your Eversource bill online is easy and convenient. You can use the Eversource website, app or third-party service. All...

What are the different payment options available for Eversource bills?

Eversource offers several payment methods, including online payments with credit or debit cards, automated phone payments,...

Is there a fee for paying my Eversource bill online?

Eversource usually does not impose a fee for online bill payments, offering a secure way to pay without extra costs. However,...

Can I pay my Eversource bill using my mobile phone?

Yes, customers can pay their Eversource bill through a mobile-friendly website or a dedicated mobile app, allowing for...

How long does it take for an online payment to be credited to my Eversource account?

Online payments to Eversource are usually processed swiftly, especially with debit or credit cards, which can reflect almost...

Can I schedule future payments for my Eversource bills?

Eversource allows customers to manage bill payments, which can include scheduling future payments via automatic methods or...

Is it safe to provide my credit card information for online bill payment?

Providing credit card information for online payments can be secure if proper precautions are observed. Eversource uses secure...

What happens if my online payment doesn't go through or is delayed?

If an online payment to Eversource fails or is delayed, customers will likely be notified of the issue and can check their...

Are there any discounts or incentives for enrolling in paperless billing?

Eversource promotes paperless billing for convenience and environmental reasons, possibly offering incentives such as account...

Can I make partial payments towards my Eversource bill online?

Eversource allows online bill management, and partial payment options may vary based on company policies. Customers should...

Customer Service

What are the customer service hours for Eversource?

Eversource provides customer service during standard business hours, typically from 8:00 AM to 5:00 PM, Monday to Friday....

Can I update my contact preferences for notifications from Eversource?

Users can update their contact preferences for notifications from Eversource by logging into their online account. There, they...

Outage and Assistance

How can I report an outage in my area?

To report an outage, Eversource offers multiple options including their website's outage reporting section, a mobile app, and...

What assistance programs are available for low-income customers?

Eversource provides multiple assistance programs for low-income customers, including LIHEAP for heating and cooling aid, the...

Does Eversource offer budget billing to help manage monthly payments?

Eversource offers a budget billing program that helps customers balance their monthly energy payments by averaging usage over...

What should I do if my Eversource service gets disconnected?

If Eversource service is disconnected, first find out why it happened. Check both your account and notifications online for...
We look to the Eversource issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Eversource issues reported to GetHuman
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