Locked out of account - Need to reset password

GetHuman7653260's problema de servicio al cliente con Eversource de julio 2022

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The issue in GetHuman7653260's own words
log into our account, but it's locked out ... Someone keeps trying to log into our eversource account and keeps locking it out. This is the *nd time it's happened in * weeks. I have tried to call eversource twice (*-***-***-****) and both times I was unable to get someone on the phone. The first time I was on hold for about ** minutes before someone picked up but no one would speak. I sat on a silent line for another *** minutes waiting for someone to speak, but nothing. I hung up and called again. This time I was on hold for almost ** minutes before the exact same thing happened! Right now I am connected to Eversource but no one will speak and the line is completely silent. Are the lines down or are there literally people on the other end of the line, muted, unwilling to assist! I need help unlocking our accounts so we can have access to our bills!
We need a password reset link
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Eversource

Online access
Problema de servicio al cliente
Reported by GetHuman7653260
jul. 21º, 2022 - hace 2 meses
Not resolved
Visto por 10 clientes hasta ahora
Problema similar a 248 otros
0 clientes que siguen esto
Items needed
Nombre del titular de la cuenta
Número de cuenta
Dirección de Envio

Timeline

GetHuman7653260 comenzó a trabajar en este problema
jul. 21º 2:17pm