Expedia Customer Service Issues

I possess a travel voucher for American Airlines that was extended to December 31, [redacted]. It was a lengthy process involving a six-hour hold and conversation with an Expedia customer service representative to secure the extension. The extension was necessary due to my inability to travel last summer because of COVID-19. I reached out to the customer service rep prior to May 2, [redacted]. The details related to my voucher are as follows: itinerary number ([redacted][redacted]) and airline confirmation code (QUGRXA). I am looking to either extend the voucher once more or receive a refund, as I am still unable to travel due to the ongoing pandemic. My grandson is dealing with Crohn's Disease, and I am adamant about not putting him at risk. Please feel free to reach out to me via email or phone at [redacted]. Thank you, Cassie A.

I purchased insurance through Expedia for four airline tickets that got canceled due to Covid by the airline. The tickets were for a flight from CT to FL in April [redacted]. I have contacted Allianz, the insurance company Expedia uses, and submitted a claim. However, I have not received a refund yet. When I contacted Allianz again, they directed me back to Expedia. Can someone provide guidance on this matter? - Carroll S.

I bought a ticket for December 29 but didn't end up traveling that day. I called to confirm I'd get credit, which the representative assured me of. However, the credit is not showing up in my Expedia account. Trying to reach Expedia by phone has been difficult as my number isn't working, and the one time I got through, the call cut off after a long wait. I need help as I have to travel tomorrow.

Dear Sir, Warm greetings from Green Desert Hotel. I want to express my gratitude for your continued support. We have yet to receive the payment of $[redacted].64 for your reservation at our hotel. The reference number ([redacted]) provided on December 28, [redacted], does not match any records in our system. We kindly request your assistance in providing the correct reference number and details of the transaction for our records. Your cooperation is greatly appreciated, and we thank you for your understanding. Best Regards, Mohamed Kotb Assistant Front Office Manager Call: +[redacted]10 Email: [redacted] [redacted] Website: www.greendesert-hotel.com

I made a reservation for a room from 1/22 to 1/24/[redacted] at Howard Johnson in College Park, GA. Sadly, it was the most disappointing hotel experience I have ever had. The moment I stepped off the elevator until I left, the smell of marijuana in the hallways was overwhelming. I mentioned it to the front desk attendant, but she seemed indifferent. Upon entering room #[redacted], I was shocked by the poor condition of the hotel. There were visible signs of water damage with ceiling holes in the entryway and above the bed by the window. The carpet and furniture were dirty, making me reluctant to walk barefoot. Mold on the bathroom ceiling triggered my allergies. The shower was unusable due to its poor maintenance. The overall cleanliness was unacceptable, with dirty mirrors, a sticky dresser top, and a damaged microwave. There was no hand sanitizer available, one elevator was functional, and face masks were not enforced. Additionally, I was charged $30 for an early check-in. I am requesting a refund of $[redacted].64. I have shared photos with my brother, who worked at OSHA for 25 years. He believes the hotel's condition is unacceptable and would warrant immediate closure. I can provide additional pictures if needed.

Yesterday, my house was destroyed in a fire, and in a rush, I mistakenly used Expedia to make a reservation at WatsekabSuper 8 motel. I used my SSI Mastercard for the payment and arrived at the motel for check-in at 3 pm. I handed over an extra $20 for a pet deposit, which I didn't mind. However, things took a turn when the clerk demanded my credit card number for potential damages. I had stayed there before with my dog without such requests. The clerk's behavior was rude, and feeling insulted, I decided not to stay there and went to another motel hassle-free. Having lost everything in the fire, this experience was heart-wrenching. I seek a refund for the amount paid and request the $20 cash deposit back. I'm emotionally drained and financially strained. Kindly assist me in retrieving my funds as I navigate through this tough time. - Sandra L Higgins

Subject: Request for Refund of Flight Tickets To the Concerned Party, I am writing to request a refund for the two flight tickets purchased through your website on December 15, [redacted]. The booking number is RMIWV2, and the itinerary number is [redacted][redacted]. Mrs. Alla Pekarev's ticket number is [redacted][redacted], and Mr. Michael Pekarev's ticket number is [redacted][redacted]. The total payment of [redacted].52 USD was made by Visa credit card, with the last four digits being [redacted]. Unfortunately, due to the cancellation of the flight scheduled for June 14, [redacted], to June 22, [redacted], because of the coronavirus outbreak, I am requesting a full refund. I have attached the booking confirmation, ticket copies, and cancellation confirmation for your reference. Please confirm receipt of this email and provide the necessary steps for processing the refund. We are not looking to rebook any future flights at this time due to our age and the current global situation. Thank you for your prompt attention to this matter. Sincerely, Alla & Michael Pekarev

I made a flight reservation for my daughter in October, which I needed to cancel due to Covid. The itinerary number is [redacted][redacted]. Her name is Ciara G. I paid nearly $[redacted] for her ticket, which now has a credit. Since she is only 13 years old, I am unable to book her flight online. She will be traveling with an adult, Kristy K., who has a booking on American Airlines with record locator QJVULH. Despite my attempts to book directly with American Airlines, they could not issue the full credit. I am looking to reserve a roundtrip flight for Ciara on American Airlines departing on May 12 at 7:30am from PHL to MCO and returning on May 16 at 2:30pm from MCO to PHL for $[redacted]. I require full credit from the October [redacted] ticket. Unfortunately, I have been unable to get satisfactory assistance from Expedia as I keep getting disconnected from the chat and cannot connect with a real person. I would like this flight to be booked promptly by Expedia. I have been informed by American Airlines that there shouldn't be any issues with Expedia making this booking. If this matter is not resolved today, I will discontinue using Expedia's services and seek assistance from my credit card company.

I had a reservation for February 12th and 13th, [redacted] at Banyan Tree Cabo Marques, Acapulco. Due to a family issue on February 11th, I requested to change the reservation to February 26th and 27th, both with the hotel and Expedia. The reservation could not be updated immediately due to scheduling issues, so I was asked to call back to confirm the change. I contacted the hotel, but only the original reservation is showing, and I have been trying to reach Expedia since Friday but have not been able to get through. I kindly request that Expedia update the reservation to February 26th and 27th, [redacted] at the hotel, as the two nights have already been paid for a total of 34,[redacted].00 pesos, and Expedia has not processed the change. Itinerary: [redacted][redacted]. - K.B.

I was mistakenly charged twice for a week's stay at the Tidewater Inn, totaling $[redacted].75. I have tried to reach out to your team multiple times for a refund as I did not occupy the second room and only stayed for two days instead of a week. I also left at 11 AM, and there is a $[redacted] deposit on top of everything. I am seeking a partial refund of $[redacted] for the unused portion of the room. I had requested a shorter stay initially, which was not accommodated. This situation has caused me frustration, as I am now facing financial difficulties with an additional charge causing a negative balance of $[redacted] in my account. I urge for immediate action to rectify this matter promptly.

I'm seeking clarification on Alaska Airlines' policy regarding bookings to Florida made after March 1, [redacted]. Considering a bundle deal to Orlando via Expedia.com, I'm wondering about the flexibility to change the booking if restrictions are reinstated. The only policy details I could find are for tickets bought on or before February 26, [redacted]. Here is the information listed: For tickets purchased on or before February 26, [redacted]: Tickets Purchased On / Before February 26, [redacted] Original Travel Dates: March 9, [redacted] - December 31, [redacted] New Travel Dates: One year from the original travel date Exception Policy: Changes or cancellations must be made before the original flight departure. For Saver fares through December 31, [redacted]: - Trip can be canceled without a fee and funds deposited into My Account or receive a credit certificate. For nonrefundable First Class, main, or award tickets through December 31, [redacted]: - Change trip without a fee, with possible fare difference. - Cancel trip without a fee and get funds in My Account or a credit certificate. This waiver is applicable only to tickets issued by Alaska Airlines (identified by a 13-digit ticket number starting with "[redacted]"). It doesn't cover same-day confirmed changes or tickets issued by other airlines.

I was charged twice for the same flight, and initially told the money would be refunded in 72 hours, but it has been 7 days. Expedia quoted me an additional $[redacted] for changing my flight to Beirut. After providing my card details, Expedia charged me, and the next day, Turkish Airlines also charged the same amount for the same flight without my consent. I have been trying to get a refund for 10 days. My name is Cesar El Majzoub, and my contact number is [redacted][redacted]. I have evidence in my bank statement of the double charges. Please contact me urgently to resolve this matter and return my money. Let me know if any additional documents or proof are required.

I think I made a reservation at The Saracens Head in Beddgelert for September 6, [redacted]. I paid for it with my debit card on March 3, [redacted]. However, I haven't received any confirmation from either your company or the hotel, and it seems like the payment hasn't been processed. Could you please verify if there is a booking under the name Shuttleworth?

I recently stayed at the Fairfield Inn in Pineville, NC on March 4th and checked out the next morning, only to find a $[redacted] smoking fee charged to my card. Upon questioning the manager, I was met with rudeness and informed that my room had a strong smoke odor, even though the entire floor and elevators had the same smell. The staff even observed me smoking outside during my stay. I believe the hotel was already filled with smoke before my arrival. Could you assist me in disputing this charge and getting a refund? It's unfair that I'm being blamed for this. I am concerned about the manager's behavior during payment, as he didn't provide a receipt and my card was charged extra, possibly leading to identity theft. My name is Allyson F., and my contact details are [redacted] and [redacted]. The confirmation number is [redacted]2. I appreciate any help in resolving this issue.

I had booked a flight for my wife, Pavanrat Hristov, departing Bangkok on 02/05/[redacted]. The itinerary included a 4-hour layover in Manila before heading to Sydney the same day. However, Philippine Airlines sent an email to my wife with changes to the flight, moving the Manila to Sydney leg from 02/05/[redacted] to 07/05/[redacted]. There was no mention of the Bangkok to Manila flight, and I am concerned they expect my wife to spend five days in Manila. My wife's English is limited, and she cannot stay in the Philippines for an extended period. I have been unable to reach Philippine Airlines to address this issue. I urgently request the original itinerary to be reinstated.

Hello! My name is Ulysses Giumarra. I recently had a change in my itinerary for a United Flight from Quito, Ecuador to LAX with a connection in Houston. The Expedia itinerary number is ([redacted][redacted]) and the United Airlines confirmation number is N41YQ7. I accidentally requested a cancellation when I meant to change my flight. I have already made the changes with United Airlines directly for a return on April 17th. I apologize for the confusion and I hope this can be quickly resolved. I appreciate the assistance during this challenging time. Stay safe and take care. Best regards, USG

I noticed that Expedia charged us extra for certain seats on our last flight from Dallas to Louisville, despite selecting seats without additional fees. On February 27, I contacted Expedia, and the agent initially claimed that the airline imposed the charges. After explaining that American Airlines stated it was Expedia's fee, the agent took down the details and informed me of a 2-3 day investigation period. However, when I called back and entered my Itinerary number, I received a message stating they could only assist with upcoming travel within ten days. I am seeking a refund of $[redacted].94 for the seat charges on my credit card. Any assistance would be greatly appreciated. Thank you!

I recently purchased a package deal on Expedia.in and have encountered a misleading situation. I've tried to address it with Expedia customer service, but unfortunately, the clerk abruptly ended the call, which was disappointing given my positive past experiences with their service. The package I booked stated that the airport is a 68-minute drive from the resort; however, all the flight options included in the package are to a different airport which is 4-5 hours away. The transportation cost from this airport to the resort is also significantly high, around 50% of the total package cost. As an international traveler, I did not anticipate such a discrepancy between the airport mentioned in the package and the flight arrangements provided. This inconsistency is confusing and misleading for customers. Additionally, being disconnected by customer service was a frustrating experience.

I am traveling to Texas for a wedding on March 21st but the venue changed to Galveston. I initially reserved a room at the Springhill Suites by Marriott Houston Dwntn/Convention Cntr from March 18-22. Unfortunately, I need to cancel due to the location change. My confirmation code is [redacted][redacted]. Regrettably, I mistakenly booked a non-refundable rate and would not have done so had I known. I have already secured a hotel in Galveston and would like to explore any possible alternatives to avoid losing $[redacted] on this booking.

I tried calling immediately after my booking was processed, but I keep getting hung up on. The website changed my reservation date to 3/29-3/30 instead of today's date, 3/15-3/16. I had to rebook for the correct dates and now want to cancel the initial booking and receive a refund. I reached the final page, logged in for points, then hit process. However, the confirmation showed different dates than I selected. Although it was within the 72-hour window, this reservation was marked non-refundable. I have tried reaching out for help, but the website only provides automated responses. I am frustrated and disappointed by this error and the inability to speak with a person for assistance. The hotel also confirmed they are unable to contact you directly for a refund. Your prompt attention to this matter is appreciated. Thank you, Kathleen P.