Facebook Customer FAQ

If your Facebook account has been unlocked but you're still unable to access it, there may be a few reasons. Sometimes, it takes a bit for changes to take effect, or there may be additional security checks that need to be completed. In some cases, there could be issues related to your account's security settings or the need for further verification. We recommend reviewing any email notifications from Facebook for instructions, as they may provide specific steps to regain access.

If you can't access your old phone to receive the passcode, you can try using the “Need another way to authenticate?” option on the login page. This may allow you to send a code to your registered email address or answer other security questions. If you have recovery options set up, follow the prompts to regain access to your account.

If your Facebook account is disabled, you can typically find more information on how to understand the reason for the disablement and the steps to potentially appeal the decision in the Help Center or the section related to disabled accounts. We recommend reviewing Facebook’s policies to ensure compliance with community standards, which may help in the appeal process.

To access your Facebook messages, log into your Facebook account and click on the Messenger icon, usually located at the top of the Facebook homepage. This will open your messages. Alternatively, you can visit the Messenger app if you have it installed on your mobile device. Messages are organized in chats, and you can click any conversation to view its contents.

To unrestrict your ad account, you will need to review the reason for the restriction, which can typically be found in your account settings. Follow the on-screen instructions to resolve any issues, which may include confirming your identity or ensuring that you comply with Facebook's advertising policies. If you're unable to resolve it through these steps, you might need to appeal the decision. Check for any notifications or emails from Facebook regarding the status of your ad account for further guidance.