Facebook Customer Service Issues

My name is Greg Donlin, and I'm experiencing difficulty accessing my account due to a request for photo identification. I've submitted my VA identification and driver's license since I primarily use Facebook to stay in touch with fellow veterans and friends. I'm 72 years old, using only a laptop with no additional devices like a printer or scanner. Unfortunately, the request for the photo to be downloaded from my computer is impossible due to my limited technical abilities. I kindly request a phone call to resolve this matter, as I cannot provide the router account number for verification. Please contact me at 1-[redacted] or [redacted]

I received a notification from Facebook stating that my account was disabled because it was linked to a popular page about a public figure, and I was not recognized as the rightful owner. Despite submitting a copy of my driver's license for verification, the account remains inaccessible. This is concerning as I have multiple subpages and business accounts associated with it. I previously faced a similar situation when my verified fan page was hacked, leading to delays in recovery efforts. I am puzzled as to why my personal page was disabled, especially since it did not contain any political or hateful content.

Dear Facebook Team, I am writing to address the issue of my Facebook account being locked for reasons that are unclear to me. I have been managing Facebook pages for my clients for several years but do not handle the advertisements myself. Recently, I created a new page and boosted it using a colleague's Visa card, which led to my account being locked under the suspicion of being hacked, even though I conducted the transaction personally. The recovery options I have encountered so far involve submitting my ID, but my profile name, "Nam Brenda," does not match the name on my ID. I initially created my account in [redacted] for recreational purposes, unaware that it would evolve into a platform for business endeavors. Now, as I am unable to access my account, I am unable to manage my clients' business pages. Any assistance on how to recover my account would be greatly appreciated. Thank you, Brenda

My account was recently restricted by your Community Standards team, citing bullying and harassment due to a comment I made about a character on the Mayans MC TV show in the corresponding group. While I agree to the restriction for violent content, I strongly deny engaging in bullying behavior. In the past, I have experienced bullying on the platform without any intervention. Context is key when reviewing posts, especially for non-native English speakers instructed to flag specific words. This issue has occurred before and I request a resolution.

I previously had two Facebook accounts: an older one under [redacted] and a newer one under [redacted] Occasionally, when I contacted Facebook, I would end up accessing the old account, which I no longer use. In these instances, I would simply log out and log back in to my new account. Recently, I had to refresh my Windows operating system, which removed any programs not originally installed on the computer. After reinstalling Facebook, I found that only the old, inactive account was accessible, and I couldn't locate the option to "switch accounts." Is there a way to retrieve my newer account?

I have never had a Facebook account before. Recently, I started my own LLC and wanted to create a Facebook page for advertising. After using my business email [redacted] to set it up, I attempted to create a business page when I was suddenly logged out and told my account was disabled for violating community standards. I went through the review process without success. Even after trying again with my business phone number [redacted], the account was disabled a second time with no specific reasons given. I tried once more with another phone number, facing the same issue. I've been unable to contact Facebook to understand why this is happening. I suspect it might be due to using a shared college internet connection where someone else may have caused problems. I am frustrated not being given a chance to correct any issues or being told what went wrong. I was hoping to promote my business through Facebook ads, and this situation is hindering me. I am looking for a solution to this problem as I believe Facebook could greatly benefit my business's online presence.

Dear Sir, I am writing to request assistance regarding my disabled Facebook account. I have always adhered to the community guidelines, used my real information, and did not engage in any illegal activities. Unfortunately, my account was reported and disabled without any valid reason. I am unable to access my account and kindly ask for your help in recovering it promptly. Thank you, [redacted]

I am having trouble setting up my Facebook ad manager account. As an online marketing entrepreneur, I am unable to progress until my request to add an ads manager account is approved. When clicking on ad accounts, the button intended for adding appears as "go to account quality" instead. Upon further clicks, I reach a page requesting business verification with a pending submission for about a week. Despite attempting to submit the required organization verification form, an error message pops up stating, "Email and website domains not the same." This is preventing me from proceeding, even though my email and domain information is accurate with the Facebook URL registered for use. I am simply looking for assistance in adding an ads manager account and gaining approval to start creating ads.

Hello! Yesterday morning, my group "Maine Coon Eestis" was suddenly deleted without warning. The group had around [redacted] members. We made an effort to comply with the rules, but perhaps some comments were overlooked or some advertisements were missed. Is it possible to restore the group to correct and remove all animal sales ads that violate Facebook's privacy rules? Everything happened very quickly and without any warnings. It's disappointing for people who found support and advice here, and could showcase their pets. I would be grateful for feedback. In the future, I will avoid making mistakes by carefully monitoring all member posts and updating our group rules. Thank you. I eagerly await your decision.

I tried to log into my Facebook account, and it showed that it was blocked. I was asked to take a photo of my ID and send it to Facebook Support. Additionally, when I clicked on my account, it showed someone else's profile picture. Later, I received a message stating that I have 30 days to resolve the issue, or my account will be permanently deactivated.

I have forgotten my password for my Facebook account and the suggested solutions to recover it have not been successful. I attempted the following steps: 1. Clicked on "forgotten password": a. Chose "Send code via email" option, but I cannot access the email. b. Clicked on "No longer have access to these?" c. Indicated "I cannot access my email account." d. Received a message stating inability to confirm account ownership and limiting access. I can still access my account on my phone but cannot reset the password or utilize the "trusted friends" feature without an old password. In the past, there were other verification methods available, but now only email is offered, which I cannot access. I am in need of assistance. Thank you.

I am unable to access my Facebook on my new phone due to interference from unwanted individuals who have caused significant disruption to my communication devices and documents. I am concerned about the security of my account and the potential hacking attempts I have faced. I am providing my contact details for assistance in recovering my account: Naomi Bar-Lev, email: [redacted], new phone numbers: [redacted] or [redacted]. Any help in restoring my account to its previous state and identifying any unauthorized activity would be greatly appreciated.

I woke up to a text message at 4:37 am asking for a 6-digit code to verify my Facebook account, but I didn't reply as it was too early. Later, I found an email notifying me that someone tried to access my account through Edge, a browser I don't use. When I tried to log in, I discovered that my password had been changed, preventing me from accessing my account. Despite several attempts at account recovery, I am unable to receive the necessary code due to the password change. Although I submitted my ID for verification, I still cannot access the code needed to regain entry. The email sent for code verification lists an unfamiliar email address alongside mine, making it difficult to resolve the issue. While my business pages are still active, my personal account seems to have been removed or hidden from view, possibly affecting communication with customers. Missing out on potential Mother's Day sales is a concern, and I am seeking assistance to resolve this matter promptly.

My partner and I run a real estate business that we promote on his Facebook pages. Unfortunately, the pages were taken over by a Hotmail account from Vietnam. As all our email accounts are on Gmail, we have been unable to use the two-factor authentication process to regain access. Despite submitting our IDs as requested, we have not received any follow-up. We even received a notification that the account would be deleted in 27 days, likely at the hacker's request. We've provided numerous documents to the business ads division, but they seem unable to help with reclaiming the hacked pages. This incident occurred around April 24th and involves two accounts: Hamp528 and Hamp_realtor_hsv.

I am facing an issue with Facebook regarding being banned for expressing my opinions. I find it unfair that I am penalized for not aligning with the platform's views, as it infringes upon my right to free speech. I come across numerous comments I disagree with that seemingly do not violate Facebook's standards. Even when I reported someone using a racial slur, no action was taken, suggesting a double standard based on the person's race. I have seen graphic content on the site with minimal censorship, yet my dissenting views are censored. If adding a warning to my opinions is the solution, I am open to it to accommodate those who cannot accept differing viewpoints. I hope to resolve this matter and cease being banned for expressing views contrary to the majority.

Hello, I am a follower of traditional Native American beliefs. I initially created my primary Facebook page to promote my business and connect with other Native individuals I know while also meeting new people from similar backgrounds. The response I received was unexpectedly huge, gaining [redacted] friends within just 2 months. To maintain this momentum, I decided to create a secondary profile called Sky Ward, with an eagle picture because, in our tradition, we refrain from posting personal photos online. Nevertheless, I enjoy engaging in conversations with others on the platform. Unfortunately, some of my Native friends missed connecting with me on my primary profile before it reached the friend limit. As an artist and musician, I am keen on promoting my upcoming album and other creative works to a wider audience. Activating my Sky Ward account would allow my other friends to join me and help with promoting my album, which includes original songs I composed dedicated to our Creator. Thank you for your assistance, and may you always be blessed by the Creator.

My brother's Facebook account has been hacked, and the hacker is demanding a large sum of money. They have linked the account to a different email and phone number, making it impossible to recover. I have attached an image for reference. Please delete this compromised Facebook account promptly, as it contains sensitive information.

I am experiencing difficulties listing on the marketplace. I have been working remotely and posting properties for a company in Tennessee while residing in Indiana. Many individuals have transitioned to remote work due to the current circumstances. Despite not being from Tennessee, I believe this should not be an issue. The recent online job opportunities arising from the government shutdowns have allowed people to work from various locations. Despite facing negativity and false accusations in a local Facebook group, I urge for the freedom to work remotely without obstacles. Thank you for understanding my situation.

My account has been hacked, and the information changed, preventing me from accessing it. Despite having the same phone number across all my accounts, the system is not recognizing it. I keep receiving codes that don't work due to the hacker's interference. I don't possess the secondary email listed, which belongs to the hacker. They manipulate the email address format to prevent me from receiving verification codes. The photo upload feature is malfunctioning regardless of lighting conditions. Verification emails only lead me in circles. My business is suffering due to this unprofessional situation across various platforms. I've set up two-factor authentication on all accounts, yet the codes are still being sent to the hacker. This is extremely frustrating and urgent for me. Thank you for your help.

My brother's Facebook account has been hacked, and the hacker is demanding a large sum of money. They have linked the account to a different email and phone number. I have been unable to recover the account. I have attached an image for your reference. Please delete this compromised Facebook account promptly as it contains confidential information. Thank you. Email: [redacted] Bonjour, le compte Facebook de mon frère a été piraté, et la personne demande une grosse somme d'argent. Cette personne a lié ce compte à une autre adresse e-mail et un autre numéro de téléphone. Impossible de récupérer le compte. Je vous envoie une image en pièce jointe. Merci de supprimer rapidement ce compte Facebook compromis car il contient des informations confidentielles.