I ordered an item from FB Marketplace that was listed as Brand New with Tags. I receiv...

GetHuman7053912's problema de servicio al cliente con Facebook de enero 2022

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The issue in GetHuman7053912's own words
I ordered an item from FB Marketplace that was listed as Brand New with Tags. I received it and it is not as listed. Although it is only slightly used it cannot be gifted for a new baby. AND it smells AWFUL!!! FB said it had purchaser protection so I ordered it to be delivered. Now because I can't show photos that FB says show that the item is used or Not As Listed I am not eligible for a refund. I offered to send the used item back for a refund in an attempt to rectify the situation but the seller is not answering any longer. This is not fair. I cannot gift this item as new and because it's not "torn up" I can't get a refund???

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Problema de servicio al cliente
Reported by GetHuman7053912
ene. 24º, 2022 - hace 4 meses
Not resolved
Visto por 5 clientes hasta ahora
Problema similar a 426 otros
0 clientes que siguen esto

Timeline

GetHuman7053912 comenzó a trabajar en este problema
ene. 24º 2:33pm