I ordered an item from FB Marketplace that was listed as Brand New with Tags. I receiv...

GetHuman7053912's problema de servicio al cliente con Facebook de enero 2022

Ayuda con mi problema Facebook
First: share to improve GetHuman7053912's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman7053912 may need:
Correo electrónico en la cuenta, número de teléfono en la cuenta, nombre del titular de la cuenta y foto del pasaporte o licencia de conducir
The issue in GetHuman7053912's own words
I ordered an item from FB Marketplace that was listed as Brand New with Tags. I received it and it is not as listed. Although it is only slightly used it cannot be gifted for a new baby. AND it smells AWFUL!!! FB said it had purchaser protection so I ordered it to be delivered. Now because I can't show photos that FB says show that the item is used or Not As Listed I am not eligible for a refund. I offered to send the used item back for a refund in an attempt to rectify the situation but the seller is not answering any longer. This is not fair. I cannot gift this item as new and because it's not "torn up" I can't get a refund???

GetHuman7053912 did not yet indicate what Facebook should do to make this right.

How GetHuman7053912 fixed the problem

We are waiting for GetHuman7053912 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
¿Tienes Facebook problemas también?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Problema de servicio al cliente
Reported by GetHuman7053912
ene. 24º, 2022 - hace 4 meses
Not resolved
Visto por 5 clientes hasta ahora
Problema similar a 426 otros
0 clientes que siguen esto


GetHuman7053912 comenzó a trabajar en este problema
ene. 24º 2:33pm