Facebook Customer Service Issues

Archive 1682

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1682. It includes a selection of 20 issue(s) reported August 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have lost access to my Facebook account because my previous phone and the phone number associated with the account are lost. I also forgot the password. I need to recover my account on a new phone but face issues with no phone access. Here are the details for the old and new phones: **Old Phone Details** - Phone Name: Vivo Y53 - SIM Company: Reliance Jio - Lost Phone Number Owner: Dinesh **New Phone Details** - Phone Name: Infinix Hot 10 Play - Model Name: Infinix Hot 10 Play I urgently need access to my Facebook account as it is very important to me. Thank you for your assistance. [redacted] [redacted] [redacted]
Reported by GetHuman7708500 on Dienstag, 9. August 2022 07:35
Aayush, on August 9, [redacted], your account status will be updated with the result of the review. Currently, your account is not visible on Facebook due to a disagreement with our Community Standards. Please be aware that due to the COVID-19 pandemic, there may be delays in reviewing your account. If your account complies with our standards, it will be reactivated. However, if it is found to be in violation, it will be permanently disabled, and you will not be able to dispute this decision. Thank you for your understanding during this process.
Reported by GetHuman7708147 on Dienstag, 9. August 2022 07:59
I'm facing an issue with Facebook's Two Factor Authentication after losing my phone. The options provided for account recovery do not include those typically available, such as receiving a code via SMS. When I attempt to verify my identity by submitting my Driver's License, I do not receive any email response, despite checking all folders. My email associated with the Facebook account is [redacted], and my phone number is [redacted]. I hope to receive assistance on this matter soon.
Reported by GetHuman-pitran on Dienstag, 9. August 2022 09:51
I lost my phone which caused issues with Facebook's Two Factor Authentication. There seems to be a serious error on my account when I try to recover it. Unlike other accounts that have 4 options, mine only shows 2: Code Generator and Approve from another device. I've attempted to verify my identity by uploading my Driver's License, but I haven't received any email response from Facebook despite checking all folders including spam. Email for logging into Facebook: [redacted]/[redacted] Phone number: [redacted] I hope to receive assistance soon.
Reported by GetHuman-pitran on Dienstag, 9. August 2022 09:53
My Facebook comment was flagged for violating spam rules. It's important to adhere to the Community Standards to avoid issues like false advertising or fraud. If this happens again, my account may face restrictions. I have the option to challenge this decision if I believe it was a mistake. - Johirul Islam, Sg lover boy.
Reported by GetHuman7708830 on Dienstag, 9. August 2022 11:47
My comment was flagged for violating Facebook's Community Standards regarding spam. I understand these standards are in place to deter misleading promotions, scams, and security risks. If this happens again, my account could face restrictions. I can appeal this decision if I believe it's an error. I appreciate any assistance with resolving this issue. You can reach me at [redacted] Thank you. Johirul Islam - Sg lover boy.
Reported by GetHuman7708830 on Dienstag, 9. August 2022 12:01
My email account was hacked, and I have gone through various verification steps to prove my identity, including submitting my driver's license and marriage license. The account belongs to Tonya Heironymus schultz, and the profile picture is of my daughter at her graduation. I have used this account for over 13 years and have family members who have passed away but still have active accounts. I am desperate to regain access to my account as it holds precious memories, including photos of my late mother-in-law and children. I can provide any information about the account's history, posts, and pictures. Please assist me in recovering my account. Thank you, Tonya Schultz.
Reported by GetHuman7708990 on Dienstag, 9. August 2022 12:44
Hello, I need assistance resolving an issue with my Facebook account, which I've had since [redacted]. I cannot afford to lose it as I've invested a significant amount of time and energy. Every time I attempt to log in, I receive the following message indicating that my account is suspended. I need help proving that this is indeed my account. Your support in this matter would be greatly appreciated. Best regards, Imuentinyan P.Oghogho Tel. +[redacted][redacted]
Reported by GetHuman-peterogh on Dienstag, 9. August 2022 13:06
Hello, I recently discovered that my Facebook account under the name Charish Allgood has disappeared or been hacked. I noticed the disappearance a few days ago. When attempting to login, I am prompted for a code generator, and providing my ID for verification is not working. I attempted to use my birth certificate and marriage certificate for verification, but those methods did not work either. I am eager to regain access to my Facebook account as I believe its deletion was unjustified.
Reported by GetHuman7709255 on Dienstag, 9. August 2022 14:19
Hello, my official Facebook account was linked to my Instagram account. However, my official Facebook account was disabled without any reason. I have already submitted a request to the Facebook team, as I always follow the community rules, never posting any illegal or inappropriate content. My real name and date of birth match with my official Facebook account details. I kindly request for the recovery of my official Facebook account. Thank you, Facebook team. Email: [redacted] Full name: Anowar Hossain
Reported by GetHuman7696357 on Dienstag, 9. August 2022 16:05
I need help with my Facebook account. I received a message saying my account is under review due to potential violations of Community Standards, and it may be disabled if found in violation. I am unable to access Facebook during this review process. Unfortunately, I cannot find any contact information for Facebook, and I am running out of time to resolve this issue. If anyone has any advice or knows how to contact Facebook directly, I would greatly appreciate it. Thank you.
Reported by GetHuman7710470 on Dienstag, 9. August 2022 20:10
I need assistance with the review requested for my Facebook account. If my posts or comments did not comply with the Community Standards, my account may be disabled. Facebook is reviewing my activity, and during this process, I am unable to use my account. Unfortunately, contacting Facebook for help seems impossible, especially when I can't log in. Would anyone happen to have any contact details for Facebook? I only have 7 days to address this issue. Thank you in advance. Resolution: Reach out to recover my Facebook account.
Reported by GetHuman7710470 on Dienstag, 9. August 2022 20:17
Subject: Assistance Needed for Deleted Instagram Account To Whom It May Concern, I am reaching out regarding the deletion of my Instagram account by Facebook. This account was essential to my livelihood and served as my official platform. Despite my attempts to contact the Instagram support team via email, I have not received any responses. I am turning to you as my final resort for assistance. Details: Name: Usama Ansari Instagram Username: uusama.__ansari Email: [redacted] I await your prompt response. Best regards, Usama Ansari
Reported by GetHuman-usamaans on Dienstag, 9. August 2022 20:56
Hello, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account. It was disabled for allegedly violating Facebook community standards. I have provided all the necessary identification to support my appeal to reopen my Facebook account promptly. Thank you. Account Name: Sarif Fukra Date of Birth: 15-05-[redacted] Email Address: [redacted]
Reported by GetHuman7706645 on Dienstag, 9. August 2022 21:34
Subject: Issue with Unpublished HILLSCAPE TRAVEL SERVICES Page To the Facebook Team, I am Renalyn Lebosada, owner of HILLSCAPE TRAVEL SERVICES. Both pages under my name with the same name have been unexpectedly taken down. As a loyal Facebook Creator, I acknowledge my oversight regarding Facebook policies that led to the unpublished status of Hillscape Travel Services. Moving forward, my team and I will exercise caution with our content to comply with your rules. I am currently running multiple paid ads for the page and need it reinstated promptly to reconnect with my audience. Your assistance in republishing the page is crucial for my business’s marketing efforts. I am willing to provide business permits and tourism accreditation certificates to aid in resolving this matter swiftly. Thank you in advance for your consideration. I look forward to a positive response to my request to reinstate my page. Best regards, - Renalyn C. Lebosada - Phone: 0[redacted] - Email: [redacted]
Reported by GetHuman7711103 on Mittwoch, 10. August 2022 00:58
Hello Facebook Team, I am a long-time user of this Facebook account, and unfortunately, it was disabled by mistake due to a violation of the community standards. I have already provided all the necessary information to verify my identity. Please review my appeal and reopen my Facebook account as soon as possible. Thank you, Arpit C. India
Reported by GetHuman-arpitjon on Mittwoch, 10. August 2022 04:10
Hello, I am a legitimate user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook community standards. I submitted all the required identification to prove my identity and request the reopening of my account. I hope you review my appeal promptly and restore my access to my Facebook account. Thank you. Account Name: Sarif Fukra Date of Birth: 15-05-[redacted] Email: [redacted]
Reported by GetHuman7706645 on Mittwoch, 10. August 2022 04:34
Hello, two days ago my account was hacked, and I no longer have access to it. All of my attempts to reverse it from my end have failed. Maybe I also made a mistake by creating a new account with the same data. However, I still can't access my old data, and I would like to use the old account again. The new one was just an attempt to see what was going on. I hope you can help me. As I just noticed, the email address on the old account has been changed to one that is not mine. Regards, Markus F. aka [redacted] No help has been provided yet.
Reported by GetHuman-aastaen on Mittwoch, 10. August 2022 12:57
Hello, I have been using my official Facebook account for 4-5 years now. I am aware of Facebook's community standards and I have not posted any illegal or sexual content on my account. However, my account has been suspended. I kindly request assistance to resolve this issue promptly. Thank you, Facebook Team. Email: [redacted] Full Name: Soumen Mukharjee Mobile Number: [redacted]
Reported by GetHuman7712417 on Mittwoch, 10. August 2022 15:16
Hello, I am reaching out because my account under the name "Tee Jay" has been disabled by the community. I am confident that I have not violated any of your rules and regulations. I kindly request a review of my account to reopen my Facebook promptly. My account is crucial as it is linked to various other social media platforms like PUBG Mobile and Instagram, along with many apps downloaded from the Play Store. Despite adhering to all your guidelines, my account remains disabled. I urge you to re-examine my account promptly and enhance your reporting system. Thank you, Account Name: Tee Jay Date of Birth: 21/10/[redacted] Phone Number linked to the account: [redacted] I have evidence indicating that someone from Indonesia accessed my account, even though I am from Kenya. I would appreciate your assistance in retrieving my account.
Reported by GetHuman7712766 on Mittwoch, 10. August 2022 17:02

Help me with my Facebook issue

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