Florida Power & Light Customer FAQ

To change your payment information, log in to your account on the Florida Power & Light website. Navigate to the payment section, where you can update your payment method, banking details, or credit card information as needed. Follow the prompts to save your changes.

To change your billing preference to receive your bill by mail, you can update your preferences in your online account. Look for the billing section, where you can select your desired delivery method. If you're having trouble, please refer to the instructions available on the page you are viewing.

We are sorry for your loss. To manage your father's FPL account and the associated bills, you'll need to contact FPL to update the account information. Generally, you may need to provide a copy of the death certificate and any relevant documentation proving your responsibility for the account. The most up-to-date contact information can be found right here on this page.

There are a few factors that could contribute to a significant increase in your electric bill. Consider these possibilities: changes in weather can increase heating or cooling needs, and holiday lighting or extra cooking can also use more electricity. It's also worth checking if there are any billing errors or if your usage increased due to factors you may not have considered, like new appliances. Reviewing your bill for detailed charges and comparing current usage to previous months can also help identify the issue.

You can report power outages and check the status of outages in your area by visiting the Florida Power & Light outage page.