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GEICO Customer FAQ

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What is GEICO's Phone Number?

The question we are asked most often is about how to talk to GEICO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about GEICO customer service, get an answer now.

Recent GEICO Customer Questions

How do I find out how much each car on my policy is a month

To find out how much each car on your policy costs per month, you can log in to your GEICO account online to view your policy details. There, you can see the breakdown of costs associated with each vehicle on your policy. Alternatively, you can refer to your policy documents or billing statement for specific amounts.
Asked Apr 11, 2025 12:04 PM

How do I get rental car when paying for repair out of pocket?

If you're paying for repairs out of pocket and need a rental car, you may need to arrange the rental through the repair shop or a rental agency. Some repair shops have partnerships with rental car companies that can provide you with a car while your vehicle is being repaired. Ensure you have the necessary insurance coverage or a credit card that covers rental car expenses. Always check with your repair shop regarding their specific policies on rentals.
Asked Feb 18, 2025 9:12 PM

how long does it take to file an auto insurance claim?

The time it takes to file an auto insurance claim with GEICO can vary based on the complexity of the accident and the details involved. However, the process usually involves reporting the incident, providing necessary documentation, and having a claims adjuster assess the damage. Often, the initial filing can be completed in about 15–30 minutes.
Asked Jul 16, 2024 3:24 PM

How do i get ahold of special investigations unit to dispute a decision

At GEICO, customers are a priority, and they work hard to resolve any issues you might have. The Special Investigations Unit (SIU) doesn't deal directly with policyholders. It mainly handles suspected fraudulent claims activities. If you want to dispute a decision, it's recommended to contact GEICO's Customer Service or the department that you were initially dealing with. Explain your problem, and they'll guide through the proper channels to dispute a decision. While SIU's work is critically important, they don't typically interact directly with customers on disputes over decisions. That interaction is usually left to the customer service representatives and claims adjusters.
Asked Apr 15, 2024 11:27 PM

how do i check the status of my refund for cancellation

You can check the status of your cancellation refund by logging into your online GEICO account. After you've logged in, go to the "View Policy Documents" section. There, you should be able to find a statement of the premium balance, including any refunds due. If there's a refund, it means it has been processed. Your refund method (direct deposit, mail, etc.) depends on the original payment method and might take some days. If you don't see any adjustments or refunds, it's possible that the cancellation and refund haven't been fully processed yet.
Asked Mar 20, 2024 7:39 PM

Help me with my GEICO customer service issue

Auto Insurance Basics

Is GEICO the Cheapest Auto Insurance?

Ultimately, Geico isn't the lowest auto insurance provider in the country. However, they are cheaper than many of the leading...

Does GEICO Have the Highest Customer Satisfaction for Auto Insurance?

GEICO Insurance is a company dedicated to delivering the highest quality of service according to the market standards. It aims...

What Questions Should I Ask GEICO When Shopping for Auto Insurance?

GEICO has been in business since 1936 and has grown significantly over the years. Its offerings have expanded from vehicle...

Is GEICO Auto Insurance Any Good?

Reviews for GEICO's auto insurance describe low prices and trouble with customer support. To decide if the company is right for...

What types of vehicles does GEICO insure?

GEICO insures a diverse range of vehicles, including standard cars, trucks, SUVs, motorcycles, mopeds, recreational vehicles,...

Getting a Quote

How Do I Get an Auto Insurance Quote from GEICO?

GEICO provides multiple auto insurance coverage options. The price ranges may vary from state to state. You can request a quote...

How Much Is GEICO Auto Insurance Per Month?

GEICO provides affordable auto insurance coverage options. However, the monthly costs vary depending on your vehicle features...

How Do I Get the Best Deal on Car Insurance?

Car insurance costs can be significant, but there are many things that drivers can do to reduce these costs. This includes...

Customer Information

How Do I Get GEICO to Lower My Rate?

Certain savings, coverage, payment options, and services are not available in all states or through all GEICO agencies....

Which Body Shops Does GEICO Allow Me to Use?

GEICO offers efficient online tools to ensure convenience for all its policyholders. You can find a reliable body shop from its...

Can I add another driver to my GEICO policy?

Yes, it is feasible to include another driver on a GEICO policy by providing their name, date of birth, and driver's license...

Claims Process

How Do I Check the Status of My Claim with GEICO?

GEICO provides affordable auto insurance coverage and roadside assistance to members across America. Policyholders can track...

How Do I File a Claim with GEICO?

GEICO offers a simple online platform for filing claims. If the website doesn't work for you, the company's phone number is...

What is GEICO's claim process?

The claims process at GEICO is user-friendly, starting with claim submission via their website or app. After reporting, an...

Contact and Support

How Do I Schedule an Appraisal with GEICO?

GEICO offers comprehensive home and auto insurance services and roadside assistance services to members and customers. Your...

How do I add roadside assistance to my GEICO policy?

To include roadside assistance in a GEICO policy, customers can log into their account on the GEICO website or app, look for...

How do I contact GEICO for policy questions?

To get in touch with GEICO about policy inquiries, one should check their official website for relevant contact details. The...

Policy Management

How Do I Speak to GEICO About Switching My Car Insurance?

GEICO provides numerous beneficial car insurance coverage options. You can discuss with a local insurance agent about switching...

How Do I Switch My Car Insurance to GEICO?

GEICO offers affordable car insurance coverage options. To switch your car insurance, check your current policy's terms and...

What is GEICO's cancellation policy?

GEICO allows policyholders to cancel their insurance at any time, typically within a grace period without penalty. Refunds on...

Can I change my coverage at any time with GEICO?

Customers have the ability to modify their coverage with GEICO at any time to better fit their needs. This can involve...

State Availability

Is GEICO Available in My State?

GEICO offers several beneficial car insurance coverage options at affordable costs. However, not all services are available in...

Are there any penalties for canceling my GEICO policy early?

When canceling a GEICO policy early, there are generally no cancellation fees, but reviewing the specific policy terms is...

Coverage Details

What's Covered by My GEICO Policy?

GEICO offers numerous beneficial insurance policies, including auto, homeowners, and business owner's coverages. You can check...

Can I customize my GEICO policy to fit my needs?

GEICO provides numerous options for policy customization, allowing clients to adjust coverage types, add optional protections,...

Does GEICO offer coverage for rental cars?

GEICO does provide rental car coverage, generally extending comprehensive and collision coverage from a personal policy to...

Discounts and Offers

Does GEICO offer discounts for multiple policies?

GEICO provides discounts for customers with multiple policies, known as multi-policy discounts. By combining different...

Does GEICO offer roadside assistance?

GEICO provides roadside assistance as an optional feature for auto insurance policies, helping drivers with issues like flat...

What discounts does GEICO offer for safe driving?

GEICO provides various discounts for safe driving, including a Safe Driver Discount for those with clean driving records, a...
We look to the GEICO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GEICO issues reported to GetHuman
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