GameStop Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about GameStop customer service, archive #1. It includes a selection of 20 issue(s) reported November 29, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently addressed an issue with our SGA, Tim, regarding his behavior towards me at work. Tim has been making inappropriate and sexist comments, and neglecting his responsibilities by passing them onto me and other GAs while chatting with customers. Although I spoke to our store manager, Dave, about it, he dismissed the problem by saying, "That's just how he is," which left me feeling uncomfortable in my workplace. I'm reaching out here in the hopes of getting better assistance with this matter than what I received at the store. Thank you.
Reported by GetHuman-brandic on Sunday, November 29, 2015 12:02 AM
I attempted to use a $50 prepaid GameStop gift card on GameStop's website to purchase a $34.99 game, Pokémon Super Mystery Dungeon. Unfortunately, an error occurred during checkout. After rechecking the gift card balance, I noticed that there was only $10.01 left on the card. Despite this, I have not received an order confirmation or any notification of the charge after 24 hours. I would appreciate clarification on whether the order was successfully processed or information regarding the charge status. Thank you.
Reported by GetHuman-leedleb on Thursday, December 17, 2015 9:38 AM
I purchased an Xbox [redacted] Blast From The Past bundle for my son as a Christmas gift. Unfortunately, when he opened the box, we discovered that the system and two games were cracked, and the console was not working. While traveling, I contacted an out-of-state GameStop, and the manager was kind enough to arrange for a new Xbox Slim to be reserved at my local store. I am prepared to pay the price difference between the two consoles and am hoping for either two replacement games for the damaged ones or a gift card for the price discrepancy.
Reported by GetHuman-gsspier on Monday, December 28, 2015 10:50 PM
Hello everyone, I wanted to share that a few weeks ago I preordered the Fire Emblem Fates Special Edition game in-store. I came across information on YouTube stating that reservations made after 11/18/[redacted] may not be fulfilled. This game was intended to be my Christmas gift from my mom, but as I can't locate the receipt, I am unsure of the purchase date. Therefore, I have a couple of questions regarding this situation: 1. Can you help me determine the date of purchase? 2. Am I still eligible to receive my preordered item? Thank you!
Reported by GetHuman-robloxia on Tuesday, February 2, 2016 2:08 AM
I purchased a $ gift card from a local Dollar General store. The card is activated and shows a balance of $. Unfortunately, it doesn't have a pin for online use. When I tried to use it at GameStop, they couldn't get it to work even after several attempts. The card number seemed unfamiliar, and they couldn't find the account. I called the number on the card, and it still shows a balance. After a long call with customer service, they couldn't resolve the issue either, despite confirming the balance. I'm left with a $ card that I can't seem to use anywhere.
Reported by GetHuman5111 on Friday, March 11, 2016 12:05 AM
I recently purchased a controller from Ridge Park Square and have a receipt stating I can return it within 30 days. After only 20 days, my boyfriend and I attempted to return it at GameStop in Macedonia, Ohio. The manager, Jessica, was quite unfriendly. She refused the return, claiming the controller was old and dirty despite the clear receipt showing its newness. There was just a speck of dust, hardly making it dirty. The manager insisted it was unacceptable, even though it was in perfect condition and within the return timeframe. Our usage was minimal, just five times. This situation feels unjust.
Reported by GetHuman638097 on Saturday, April 28, 2018 7:07 PM
I am inquiring about the status of an online order with confirmation #[redacted][redacted]41. The order was placed by my grandson, T.B., for the God of War game on May 2nd. Payment was deducted from his account on the same day, and a UPS email indicated the item was in process with delivery by May 11th. Despite previous interactions with agents, including R. (ID #[redacted]) and Bilar, the item was not received. After multiple calls, I was assured that a new shipment would be delivered by UPS today at no additional cost. However, I have not received a confirmation email for this new order. My grandson, with Asperger's, requires assistance with this matter. The order is linked to #[redacted]13. I have spent significant time on the phone trying to resolve this issue and will escalate if needed. The lack of communication and delays are unacceptable, particularly when considering customers with disabilities.
Reported by GetHuman-judyback on Friday, May 18, 2018 3:38 PM
I added my gift card during checkout. It showed $50 deducted and a $13 balance remaining. I then updated my Visa card address, resulting in the checkout screen refresh. When re-entering the gift card number correctly, it showed a $0 balance instead. The order didn't go through, and upon checking my bank account, no charge was made. The gift card balance now shows $0 on the website. Clearly, there was a glitch deducting the credit from the gift card that needs to be resolved. I can provide the card and pin numbers if needed. Thank you.
Reported by GetHuman-ssowulew on Wednesday, June 13, 2018 3:36 PM
I recently purchased a digital gift card, but despite the final page indicating the order was completed, I did not receive a confirmation email with the gift card code. I used a Ford Quicklane Visa prepaid card from a rebate for car maintenance, and when I checked the balance, it showed no funds after 20 minutes. I called GameStop's customer service, and they mentioned the order showed a $0.00 charge on my card and wasn't processed, contradicting my card being charged. Despite their assurance of investigating in 24 hours, I insisted on either receiving the gift card or a refund. Amidst resistance, I finally spoke to a manager, opting for a refund. The whole encounter left me unsatisfied, and their estimated 3-7 days for the refund due to banking issues seemed unreasonable based on my years of retail experience. I expressed my dissatisfaction via email and vowed not to shop with them again, warning friends and family.
Reported by GetHuman826545 on Wednesday, June 27, 2018 5:48 PM
I would appreciate a call back at [redacted] regarding an issue I encountered with a representative at the Olney Plaza station, store number [redacted]. The person, who claimed to be called Collab, potentially provided a false name, was unhelpful despite stating he was a manager. I purchased a warranty for a Playstation 4, but he did not assist me. I left feeling frustrated. As a long-time GameStop customer, I am disappointed. The representative's treatment was unfair and seemed to target my 9-year-old disabled son, which I found distressing. He made unwarranted claims about the controller potentially damaging the console. I urge you to assist me in resolving this matter.
Reported by GetHuman856573 on Friday, July 6, 2018 10:54 PM
I took a Lyft from my house on Peoria St and 6th Ave in Aurora, CO. The driver mentioned needing to contact someone else before the ride and asked for my phone to assist, which seemed odd. After a while, he said he wouldn't charge me for the trip, so I agreed and asked to go to the DMV on [redacted] S. Chambers Road promptly. I paid him $10 when I got out. However, when I got home and checked my bank account, they had charged me $20, adding up to $30 with the cash I handed over. I find this excessive, especially considering the promotions you've been emailing me. I'm also worried the driver may have copied my card number as he was repeatedly checking phones. Please help me resolve this issue quickly. Thank you.
Reported by GetHuman-rapidosa on Saturday, July 28, 2018 2:01 AM
I visited the GameStop store at Gurnee Mills in Illinois, zip code [redacted], where they had an offer to buy four games for $20. I selected four games, including Batman, which was priced at $14 in-store but rang up as $9.99 upon scanning. As an Elite Pro member, I was eligible for a further discount, bringing the price down to $7.99. When I approached the manager, Alex, he insisted I pay the full price despite my online order for in-store pickup at the same location. This experience was frustrating, and I hope this issue gets resolved promptly.
Reported by GetHuman928729 on Sunday, July 29, 2018 9:41 PM
Since August 18th, I have used my Gamestop credit card on gamestop.com several times without any issues until recently. Two days ago, when I tried to make a digital purchase on the website, I encountered an error. The message said that my credit card billing information doesn't match the information on file with my financial institution. Another message stated that there was trouble processing my order. I've confirmed with my credit card company that the address on file matches what I have on gamestop.com. I have sufficient funds for the purchase and would appreciate a resolution to this issue so I can use my card on gamestop.com.
Reported by GetHuman972094 on Thursday, August 9, 2018 6:18 PM
I encountered an issue at the GameStop store in Troy, MI, located on 14 Mile and John R Rd around 10 am. I visited with my younger sister to buy the game Detroit Become Human. I was surprised to learn that I couldn't make the purchase with her present. The male staff member who assisted us had salt-and-pepper hair, wore glasses, and a red shirt. I was disappointed by his lack of politeness. He became agitated instead of explaining the store policy calmly. I questioned why my sister's presence was an issue, considering my limited knowledge of store rules. He raised his voice, explaining it was against store policy to shop with someone under 17. Although I understand his position, his approach upset both my sister and me. I was not pleased with his reaction towards us. This incident may lead me to choose other gaming stores in the future. Subsequently, I had a positive experience at BestBuy and Disc Replay, where the staff were much friendlier and more helpful in assisting me to find the game I wanted. If I do return to GameStop, it will not be to that particular location due to this interaction.
Reported by GetHuman979187 on Saturday, August 11, 2018 2:47 PM
My son received a $40 GameStop gift card from his uncle, bought at Giant. When we tried to use it in-store, it showed insufficient funds. After swiping it again and having the store scrape off the pin, we ended up paying cash for the game. Contacted Customer Service and was informed the card was used for two $20 online purchases from Alaska on 8/16/18. Despite living in MD, they did not investigate further, suggesting someone may have shared the card information. When requesting a manager, I was told none were available, with a 4-5 hour callback time. I highlighted the possibility of tracking the purchases through an email but received no assistance. I simply want a new gift card for my son to replace the compromised one.
Reported by GetHuman-lchowar on Tuesday, August 21, 2018 12:01 AM
I bought a used PlayStation 3 in March, and I have the receipt and a one-year warranty. When I tried to exchange it at the store due to problems, they refused a refund and instead offered to wipe the system for $35. I insisted on an exchange under warranty, but they wanted me to buy a new system. I am confused as my warranty should cover this, but I couldn't get any help from the Tulsa stores or customer service.
Reported by GetHuman-smurfkin on Friday, August 24, 2018 3:37 PM
I recently purchased a used PlayStation 3 system with a year-long warranty. When I tried to exchange the system due to issues, the clerk at the store said I couldn't get a refund, which was fine as I wanted an exchange. However, during the process, the clerk wiped the system clean and gave me $35. I explained I just wanted to exchange it under warranty, but was told I needed to buy a new system. I've tried contacting the store multiple times without a response. When reaching out to customer service, I couldn't get through. If this isn't resolved after I receive my pre-ordered games, I'll no longer be dealing with this store. I want to clarify that I still have a valid warranty. Thank you.
Reported by GetHuman-smurfkin on Friday, August 24, 2018 7:38 PM
I placed an order last year for a preorder of the Spider-Man game releasing tomorrow for the PS4. I have 2 queries regarding this order. Firstly, I relocated about six months ago and would like to verify if the order will be delivered to the correct address. Secondly, I recently received an email from Gamestop stating that my order was put on hold due to payment or billing address issues. I have not modified the billing address for the card used, and I made the payment at the time of ordering, as the card was already charged. I am seeking clarification on the status of my Spider-Man game order and its expected delivery date. Here is the order number: [redacted]. The email address provided is the same one used for the order. Thank you.
Reported by GetHuman1104359 on Thursday, September 6, 2018 7:46 PM
I preordered the deluxe edition of Spiderman. Upon arriving at the store, I discovered it was the digital version. I inquired about transferring the preorder to a closer store but was advised to cancel and try my luck at another store for a hard copy. Unfortunately, I was told at the next store that it was a mistake and only the digital version was available. After downloading the game later, I noticed the extra items were missing. The store apologized and provided me with a customer service number, where I have been on hold for over an hour. I am hoping they can issue a new code that includes the extra items I purchased.
Reported by GetHuman-ayeloma on Friday, September 7, 2018 8:47 PM
Store #[redacted] Register #01 Transaction #[redacted] Subject: Spider-Man Pre-Order Content I would like to express my appreciation for the fantastic customer service provided by the associates at this store. On 9/6/18, I visited to cancel my pre-order for the Spider-Man Collector’s Edition due to my disappointment with the statue reveal. I intended to use PlayStation Network Cards to pre-order the Digital Deluxe Edition on the PlayStation Network to ensure I still received the pre-order content. During my visit, an associate suggested I purchase the Digital Deluxe Edition and receive a refund for the difference, which I assumed included the game and pre-order content. However, upon installation, I realized there was no code for the pre-order extras. Returning to the store on 9/8/18, the manager was helpful but couldn't provide a code as they were depleted. I have no complaints about the staff; they have been wonderful. I am seeking assistance in obtaining a code for the pre-order content as I had planned accordingly. Thank you for your attention to this matter.
Reported by GetHuman-mikedale on Saturday, September 8, 2018 3:34 PM

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