Green Dot Customer FAQ

Some retailers, including Walmart, may have restrictions on certain denominations of bills, such as $100 bills. It's possible that they do not accept this denomination for cash deposits onto prepaid cards. We recommend trying a different location or checking with the store staff for their specific cash handling policies.

If you’ve lost your Green Dot card and don’t have access to the registered email or phone number, it’s important to go through the account recovery process. You will need to provide identity verification information. Check the website for specific recovery options available for your situation, including any required documentation to verify your identity. Once confirmed, you can regain access to your account and order a new card.

You can access your funds even while waiting for a new card by transferring money to another bank account or by using services such as MoneyPak to reload another card. Additionally, you can use your account and routing numbers to pay bills online or make purchases and receive payments.

You can transfer funds from your Green Dot account to another bank account, use your account for online purchases, or utilize money transfer services that accept your account details.

Your Green Dot card's PIN number is not physically located on the card. You set your PIN during activation. If you forgot your PIN or need to change it, you can do so by logging into your Green Dot account online or through the mobile app.