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Greyhound Customer FAQ

Top Answers & How-to Guides

What is Greyhound's Phone Number?

The question we are asked most often is about how to talk to Greyhound customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Greyhound customer service, get an answer now.

Recent Greyhound Customer Questions

How do I contact a live ticket agent at the Atlanta Greyhound bus station?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 24, 2025 9:38 AM

Can you reschedule bus ticket for same day?

Yes, you can reschedule a same-day bus ticket with Greyhound, but it depends on availability and fare rules. If your ticket allows changes, you can modify your travel plans. It’s important to check the specifics of your ticket type.
Asked Jun 15, 2025 9:30 PM

do greyhound have senior citizen or veteran discounts

Yes, Greyhound offers discounts for seniors and military veterans. Senior citizens typically can receive a discount on their tickets, and military veterans may also have access to special fares. Always check for specific eligibility requirements and discount details when booking.
Asked Jun 2, 2025 3:04 PM

Need a refund for a returning trip

Refunds for returning trips depend on the fare rules associated with your ticket. If your ticket is refundable, you can request a refund through the official process. Please check the specific conditions of your ticket for eligibility and instructions on how to proceed.
Asked Apr 26, 2025 12:06 AM

So greyhound buses have Wi-Fi does that include Las Vegas to Fresno California and is it free?

Yes, Greyhound buses offer free Wi-Fi on many routes, including Las Vegas to Fresno, California. However, availability may vary depending on the specific bus or service. Enjoy your trip!
Asked Feb 18, 2025 9:15 PM

Help me with my Greyhound customer service issue

Baggage Policies

What Is the Baggage Allowance for Greyhound?

In summary, traveling with Greyhound is a convenient and affordable way to get around the United States. With the company's...

What Do I Do If Greyhound Lost My Luggage?

Going on a trip is most always an adventure, but things can turn for the worse when you lose your baggage, and there's items...

Can I bring a bicycle or oversized baggage on a Greyhound bus?

Greyhound permits bicycles but requires a special bike ticket, purchased in advance, and they should be properly packaged....

Are there any restrictions on the type of luggage I can bring on Greyhound?

Greyhound has specific luggage guidelines for passengers. Each traveler can typically bring two checked bags with a weight...

Onboard Amenities

Can I bring my pet on a Greyhound bus?

Greyhound generally prohibits pets from traveling in the passenger cabin, requiring alternative arrangements for your pet...

Are there electrical outlets and Wi-Fi on Greyhound buses?

Greyhound buses often come with amenities like electrical outlets and complimentary Wi-Fi, enhancing the travel experience....

Payment and Discounts

What forms of payment does Greyhound accept?

Greyhound provides a range of payment options for ticket purchases, including major credit cards like Visa, MasterCard,...

Are there discounts available for students or seniors?

Greyhound does provide discounts for students and seniors, requiring students to show valid ID for purchases. Seniors, defined...

Does Greyhound offer any travel rewards or loyalty programs?

Greyhound offers a program called Greyhound Rewards, allowing travelers to earn points with ticket purchases for free travel or...

Ticketing and Cancellations

Can I change or cancel my Greyhound ticket?

Yes, Grayhound allows changes or cancellations to tickets, but policies differ based on ticket type. Generally, customers can...

What is the refund policy for Greyhound tickets?

Greyhound's refund policy varies based on ticket type. Refundable tickets allow full refunds before departure, while...

Travel Information

How early should I arrive at the Greyhound bus station?

It is recommended to be at the Greyhound bus station at least thirty minutes before departure. During busy travel periods, such...

What is the policy for traveling with children on Greyhound?

Greyhound's travel policy states that children aged twelve and older can travel alone, while those under twelve must be...

Do I need a passport to travel on Greyhound to Canada or Mexico?

When traveling on Greyhound to Canada or Mexico, a passport is typically essential for entering these countries. It is...
We look to the Greyhound issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Greyhound issues reported to GetHuman
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