Greyhound Customer FAQ

In summary, traveling with Greyhound is a convenient and affordable way to get around the United States. With the company's generous...

Going on a trip is most always an adventure, but things can turn for the worse when you lose your baggage, and there's items you need...

Greyhound has specific policies regarding bicycles and oversized baggage. Generally, bicycles are permitted on Greyhound buses, but As for oversized baggage, Greyhound does offer a service for oversized items. However, there are restrictions and additional fees that may apply. Items deemed oversized typically cannot exceed a specific size or weight limit. Passengers are encouraged to check with their local Greyhound terminal or on the official Greyhound website for the most accurate and current information regarding the policies, fees, and requirements associated with transporting bicycles and oversized baggage. It is always a good idea to verify these details beforehand to avoid any surprises on travel day....

Greyhound has specific guidelines regarding luggage that passengers must follow to ensure safety and convenience during travel. Each For carry-on baggage, passengers are currently allowed one carry-on bag and one personal item, such as a backpack or purse. However, it is important that the combined size of the carry-on items does not exceed specific dimensions. Additionally, Greyhound restricts certain items, including hazardous materials, weapons, and oversized sports equipment, which may require special arrangements or might not be allowed at all. It is recommended that passengers familiarize themselves with these guidelines in advance of their travel to avoid any inconvenience. For additional details, it may be helpful to visit the official Greyhound website for the most current luggage policies....

Greyhound has specific policies regarding traveling with pets. Generally, pets are not allowed to travel in the passenger cabin of However, Greyhound does allow service animals that are trained to assist individuals with disabilities. It is important to note that documentation may be required to confirm that the animal is indeed a certified service animal. If traveling with a pet is essential, you might consider other modes of transportation that are more pet-friendly. For the most current guidelines and policies related to traveling with animals, it is advisable to refer to the official Greyhound website. This ensures that you have the latest information and any requirements that may apply to your situation, as policies can change....

Greyhound buses are equipped with amenities designed to enhance the travel experience, and this includes electrical outlets and Wi-Fi...

Greyhound accepts a variety of payment methods to make the ticket purchasing process convenient for travelers. Passengers can purchase...

Greyhound offers discounts for both students and seniors, making travel more affordable for these groups. For students, Greyhound provides Seniors, usually defined as passengers aged sixty-two and older, are also eligible for a discount on ticket prices. This discount can be applied to both one-way and round-trip fares, providing them with an opportunity to enjoy travel at a reduced cost. It is important for travelers to check the specific terms and conditions on the Greyhound website, as discount availability might vary by location and route. For up-to-date information regarding current discounts and how to apply them, visiting the official Greyhound webpage can be quite helpful. There, you will find the latest details and any additional offers that may apply....

Greyhound does have a travel rewards program known as Greyhound Rewards. This program allows travelers to earn points for each ticket In addition to Greyhound Rewards, certain promotional offers may provide additional opportunities to save on travel. For the latest information on rewards, promotions, and any potential partnerships, it is best to refer to the current website, where updates and specific guidelines will be available. Travelers interested in maximizing their savings and benefits should explore all available options on Greyhound's site....

Yes, it is possible to change or cancel a Greyhound ticket, though the specific policies may vary depending on the type of ticket purchased. Customer service representatives are also available to assist with questions regarding changes or cancellations, but it is advisable to check the website for the latest contact options and details. If a ticket is canceled before the departure date, the customer may be eligible for a refund, minus any applicable fees. For certain types of tickets, like non-refundable or promotional fares, the ability to change or cancel may be limited. Therefore, travelers should familiarize themselves with the terms and conditions associated with their specific ticket. In summary, while changing or canceling a ticket with Greyhound is feasible, the process and potential costs involved can differ based on the fare type. Seeking the most up-to-date information directly from the Greyhound website is recommended for specific guidance....

Greyhound has a specific refund policy that varies depending on the type of ticket purchased. Generally speaking, tickets labeled as For passengers who wish to change their travel plans, Greyhound does provide options to modify tickets. This often involves paying a fee and potentially adjusting the fare if the new ticket is more expensive. It is important to note that all refund requests must typically be initiated through the designated process provided on the Greyhound website or through the appropriate customer service channels. Greyhound advises passengers to check the specific terms and conditions associated with their ticket at the time of purchase, as these details will outline the refund possibilities. It is always a good idea for travelers to stay informed by visiting the current Greyhound webpage for the most accurate and up-to-date information about ticketing policies, as they may change. Additionally, this resource will provide guidance on how to proceed with requesting a refund or making changes to an existing reservation....

It is generally recommended to arrive at the Greyhound bus station at least thirty minutes prior to the scheduled departure time. This...

Greyhound has specific policies regarding children traveling on their buses, ensuring a safe and comfortable journey for younger passengers. Greyhound recommends reserving tickets in advance to secure seating for both the adult and child. Additionally, parents or guardians should consider the child's ability to understand and follow safety instructions, as well as manage their belongings during the journey. While traveling with children, it is advisable to pack snacks, entertainment, and any necessary items to keep them comfortable throughout the trip. For the most accurate and updated information, it is beneficial to visit the official Greyhound website, where detailed travel policies and guidelines can be found....

When traveling on Greyhound to Canada or Mexico, a passport is generally required for entry into those countries. Greyhound's services...