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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

I have not received an order and it says it’s been delivered

We recommend checking with your neighbors or anyone at your delivery address to see if the package was mistakenly received by someone else. Additionally, check with the carrier for more information, as they can provide details about the delivery. If you still can't locate your order, you can find the most up-to-date contact information on this page to get assistance from Groupon.
Asked Jul 24, 2025 11:52 AM

can I extend the expiry date on a groupon voucher?

Groupon vouchers typically have a set expiration date, and they cannot be extended after that date has passed. However, if the voucher is still valid, you may be able to use it for the services or goods it describes. Always check the specific terms for your voucher, as some may have exceptions.
Asked Jul 22, 2025 2:26 AM

What do I do with expired Groupon’s?

Expired Groupons may not be redeemable, but it's possible that some merchants will honor them after the expiration date. Check the terms of the specific deal to see if there's any grace period or options available. If it's a gift card or has a specific policy, it might still hold value even if expired. Always try reaching out directly to the merchant for clarification.
Asked Jul 14, 2025 3:39 PM

, I am reaching out regarding an issue where I did not receive my code after making a purchase on Groupon.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can reach out to Groupon's customer service for assistance with your issue.
Asked Jul 9, 2025 11:37 AM

I bought tickets for water parks and did not receive the code for my ticket

If you purchased tickets and did not receive a code, please check your email, including your spam or junk folder. The ticket codes are typically sent to the email used for the purchase. If you still can't find it, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jul 9, 2025 11:27 AM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon...

Order Issues

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there,...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers...

Gifting

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep...

Expired Deals

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of...

Refund and Cancellation

What is the Groupon refund policy?

Groupon's refund policy varies by deal type and circumstances. Generally, full refunds are available for unused vouchers within...
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Groupon issues reported to GetHuman

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