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HMRC Customer FAQ

Top Answers & How-to Guides

What is HMRC's Phone Number?

The question we are asked most often is about how to talk to HMRC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information with HMRC?

The HMRC must have the most up-to-date information about yourself at all times. If you need to make a change to your account...
Ask any question you have about HMRC customer service, get an answer now.

Recent HMRC Customer Questions

I was like to find out if I’m eligible for a P800 refund

You may be eligible for a P800 refund if you've overpaid your tax during the tax year. HMRC sends a P800 calculation if you have paid too much tax and they owe you a refund. This typically applies if you are employed, receiving a pension, or have received income from other sources and your tax affairs are straightforward. To determine your specific eligibility, review your income and tax paid for the relevant year.
Asked Apr 12, 2025 8:42 AM

Hi, I would like to report that I have changed jobs recently. I started working at my new job on 22/04. I would like to update my employment information with HMRC. Can you guide me on how to do that?

Sure, you can easily notify HMRC about your change of employment. Since your employer pays you through Pay As You Earn (PAYE), they will send details of your earnings and tax deductions to HMRC. Once HMRC receives these details, they'll automatically adjust your tax code if necessary, to ensure you're paying the right amount of tax. Therefore, you do not need to directly update HMRC about your new job. But do make sure your new employer has your correct tax code. If you think your tax code is wrong, you can contact HMRC directly.
Asked May 23, 2024 8:42 AM

Business insurance cost and VAT returns explained

Business insurance cost is typically a deductible expense for purposes of calculating your profit for tax purposes. This cost can vary depending on factors such as the size of your business, the industry you're in, and the specific types of risks you need to insure against. VAT returns are reports you provide to HMRC to show how much VAT you are due to pay them. These returns are typically submitted every three months. The VAT returns show the amount of VAT you've charged to others (output VAT) and the amount of VAT you've been charged by other businesses (input VAT). The VAT you need to pay to HMRC is the difference between your output and input VAT. If your input VAT is greater than your output VAT, you can claim the difference back from HMRC.
Asked Apr 16, 2024 12:51 PM

I have applied for double taxation relief, and it has been granted against private pensions. But do i have to reapply to cover my state pension?

Yes, you will need to apply for double taxation relief separately for your state pension. Double taxation relief in the UK doesn't automatically apply to all kinds of income once it's granted. It is specific to the type of income for which it's been granted in your case private pensions, and doesn't automatically extend to other types of income like state pensions. Please ensure that you mention all income streams when applying or reapplying for double taxation relief.
Asked Apr 15, 2024 1:48 PM

Tax is being deducted from my salary even though my annual salary is less than 12570

This could be due to the way your tax code has been applied. Your employer uses your tax code to work out how much tax to deduct from your pay. If you have the wrong tax code, you could end up paying too much tax. It could be you're on an emergency tax code, or your tax code might have been adjusted to recover tax you owe from a previous year, for example. If you think your tax code is wrong, it would be a good idea to contact HMRC or refer to the HMRC website for more details.
Asked Mar 18, 2024 2:33 PM

Help me with my HMRC customer service issue

Filing Taxes

How Do I Update My Account Information with HMRC?

The HMRC must have the most up-to-date information about yourself at all times. If you need to make a change to your account...

What is the penalty for late filing of taxes?

HMRC imposes penalties for late tax filings to promote punctual submissions. A late return incurs a one hundred pound penalty...

What Should I Do If I Made a Mistake on My Tax Return?

When an individual discovers an error on a tax return, they should promptly correct it to minimize penalties or interest. HMRC...

What is the time limit for appealing a tax decision?

The appeal period for a tax decision from HMRC typically allows 30 days from when the taxpayer receives the decision....

What Should I Do If I Made a Mistake on My Tax Return?

When an individual discovers an error on a tax return, they should promptly correct it to minimize penalties or interest. HMRC...

What is the time limit for appealing a tax decision?

The appeal period for a tax decision from HMRC typically allows 30 days from when the taxpayer receives the decision....

Tax Registration

What documents do I need to provide when registering for self-employment?

When registering for self-employment with HMRC, individuals must provide personal details such as name, address, and National...

How Can I Register for Self-Assessment?

Individuals must first determine if they need to register for Self-Assessment with HMRC, typically applicable to the...

How Can I Register for Self-Assessment?

Individuals must first determine if they need to register for Self-Assessment with HMRC, typically applicable to the...

Tax Payments

What are the payment options for my tax bill?

HMRC provides multiple methods for tax payment, including bank transfers, debit or credit cards, and direct debit. Payments can...

What Are the Available Ways to Pay My Tax Bill?

HMRC provides various methods for taxpayers to settle their bills, including online payments via debit or credit card, bank...

What are the consequences of not paying my tax on time?

Failure to pay taxes on time can result in penalties and accruing interest from HM Revenue and Customs. Penalties usually begin...

What Are the Available Ways to Pay My Tax Bill?

HMRC provides various methods for taxpayers to settle their bills, including online payments via debit or credit card, bank...

What are the consequences of not paying my tax on time?

Failure to pay taxes on time can result in penalties and accruing interest from HM Revenue and Customs. Penalties usually begin...

Tax Deductions and Relief

What expenses can I claim when self-employed?

Self-employed individuals can claim various expenses directly tied to their business activities. This includes home office...

Can I claim tax relief on my pension contributions?

Individuals in the UK can generally obtain tax relief on pension contributions, which lowers their taxable income. Basic rate...

Tax Codes and Assessments

How Do I Check My Tax Code?

To verify your tax code, check your payslip, P60, or any benefits and pensions documents. Alternatively, logging into your...

What Should I Do If I Disagree with My Tax Assessment?

If someone disagrees with a tax assessment from HMRC, they should review it carefully, gather supporting documents, and...

How Do I Check My Tax Code?

To verify your tax code, check your payslip, P60, or any benefits and pensions documents. Alternatively, logging into your...

What Should I Do If I Disagree with My Tax Assessment?

If someone disagrees with a tax assessment from HMRC, they should review it carefully, gather supporting documents, and...

Tax Issues and Reporting

How do I claim back overpaid tax?

To reclaim overpaid tax, an individual should first confirm if they have overpaid by reviewing their tax situation. If a refund...

How can I report tax fraud to HMRC?

To report tax fraud to HMRC, use their fraud reporting service, which includes an online form to detail suspected evasion or...

How do I claim back overpaid tax?

To reclaim overpaid tax, an individual should first confirm if they have overpaid by reviewing their tax situation. If a refund...

How can I report tax fraud to HMRC?

To report tax fraud to HMRC, use their fraud reporting service, which includes an online form to detail suspected evasion or...
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HMRC issues reported to GetHuman
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