Home Depot Customer Service Issues

As an existing consumer card holder, I have recently moved to Chula Vista after paying off my card. I am now unsure how to notify you of my change of address. Previously residing at [redacted] Cochran Avenue, San Diego, CA [redacted], I have now relocated to [redacted] Burnet Ave, Van Nuys, CA [redacted]. I prefer not to provide my Social Security number online but can share my new address. I have not closed my Home Depot Account and currently have autopay set up with Union Bank. I have found your website difficult to navigate for someone like me who is unfamiliar with online processes. My son-in-law used to handle my Home Depot payments from Cochran Avenue before switching to autopay from my checking account. Any guidance on updating my address would be greatly appreciated.

At the Aberdeen, Maryland store on April 26, [redacted], around 1:00pm EST, I visited the Pro Register #1 to purchase wood window casing trim among other items. The cashier struggled to find the skew for the trim, asking me to take a picture of it. Upon my return, the cashier had canceled my order and was assisting another customer, prompting me to wait in line again. Unhappy with the service, I decided to leave without making a purchase. I shared my disappointment with the Store Manager, "Angie," and expressed my intention to take my business to Lowe’s Northeast Maryland instead.

I'm very disappointed with my recent orders. I purchased four different cutting lengths of vinyl floor sheeting, but they arrived all on one roll. This has been extremely difficult for my wife and me, both of us in our 80s. Additionally, the delivery driver claimed he couldn't access our street, so we had to meet him a block away and load it onto a pickup. Despite being promised delivery of a fridge we bought with cash on April 9 for April 28, they now say it won't arrive until May 1 due to a truck breakdown. This seems to be a recurring issue with their trucks. I've been a loyal customer for years, but this experience has been frustrating. Charles H. Pass Christian, MS.

Order Number: WM[redacted]6 Order Date: Apr. 27, [redacted] Expected Delivery: Friday, April 30 Hello, my name is Darrell Evans. I want to express my disappointment regarding my recent order. Initially, I ordered a hitch from Etrailer with an expected delivery between May 3-6. However, upon seeing a popup in my email from Home Depot offering the same item for $6 less with a delivery scheduled for Friday, April 30, I decided to cancel my Etrailer order and purchase from you. I received confirmation for a Friday delivery and even set up an installation appointment for Saturday. Unfortunately, on Friday night, I was informed that the item would not be delivered until Monday, and then on Monday, I received another email stating the delivery was delayed until Tuesday. I am disappointed that the true delivery date was not accurately represented when I made my purchase, unlike Etrailer's transparency. This experience has left me frustrated, as I usually experience better service with Home Depot.

I purchased a patio set from Home Depot with guaranteed delivery by Friday, May 7, [redacted], needed for an event on Sunday. Despite tracking the Fedex package showing a Friday delivery, it was postponed to Saturday end of day, then rescheduled for Sunday. Unacceptable, as Sunday wouldn't work for me. After contacting Home Depot customer service via text, I was told they can't control FedEx delays, suggesting truck issues or other factors contributed. An apology was given. A follow-up survey on shopping at Home Depot again. I took screenshots of the conversation.

This morning, I visited your Los Lunas NM store seeking to buy gutters for my home. Unfortunately, I couldn't locate any staff near the gutters section. Upon approaching five employees near the entrance, none could assist me and had to call an employee who didn't know about gutters. I was informed that the knowledgeable staff member was absent. It was frustrating as a customer needing simple information. I eventually went to Lowes for assistance.

We are Peace Jr. and Debra Foxx. We are currently addressing an issue concerning a deferred interest charge of $[redacted].46 that was applied to our Home Depot account in May [redacted]. The unexpected amount has left us concerned, as we were anticipating a lower figure for deferred payments. As loyal customers of Home Depot for 25 years, this particular experience with purchasing appliances has been challenging due to billing and delivery issues. Our attempts to contact customer service have not been successful, and our recent interaction with a representative left much to be desired in terms of professionalism and competence. We are seeking clarification regarding the exorbitant deferred interest charge and are requesting a reduction in the amount. Thank you. Peace Jr. and Debra Foxx.

I've been waiting for six days now for the scheduled pick-up of a Home Depot lawnmower that I need to return. The lawnmower arrived as an open box with some missing items. Home Depot customer service has been assisting me in contacting the shipping company, NSD Shipping. Unfortunately, NSD Shipping has not provided a confirmed time and date for the pick-up. I've tried reaching out through emails, their website's chat line, return phone calls, and even leaving voicemails, but have not received any response. It's been six days already, and I'm still waiting for their reply. Sitting on hold for long periods on 1-[redacted] has been quite frustrating.

Claim Issue - Lead/PO# F[redacted]2 Hello, my name is Fenicia B. and I live at [redacted] Pestle Lane. I recently had two custom closets installed in March [redacted]. Shortly after, I noticed a leak from my upstairs bathroom in my new build home. After inspection by a plumber from Ryan Homes, it was discovered that two holes drilled into the pipe from my bedroom closet caused the leak. This issue only arose after the closet installation. I have attached images taken by the plumber during the inspection. Initially, I was dissatisfied with the closet's craftsmanship, but I didn't address it as my wife was happy with it. However, given this plumbing problem, I am now disappointed with Home Depot and the products I purchased. I am seeking to discuss the financial responsibility Home Depot should accept and to explore the removal or replacement of the closet. I am looking forward to a prompt response from your team. Thank you.

I made an online purchase on March 27th, with an expected delivery date of April 6th. Both items were charged to my credit card. One item arrived on April 11th, I returned it and got a refund. The other item is still "PROCESSING" and has not been shipped. I no longer need the item and would like a refund of $[redacted] that was charged. I have contacted customer service four times, and they refuse to cancel the order. Instead, they insist I return it once it arrives, but cannot provide a timeline for the delivery. It has been over two months since I placed the order, with no progress. I am requesting the cancellation of the order and a refund to my credit card. Thank you.

I purchased a John Deere Z355R riding lawn mower on 5/25/21 with a scheduled delivery date of 5/31/21. I received the package with two keys and paid in full. On 5/30/21, I was notified via text that delivery would be the following day. I called at 6:25 pm as it was supposed to arrive by 8:00 pm, only to be told it had been sold to someone else. They offered me $[redacted] compensation, which I find inadequate considering I, as an ER physician, waited the entire day with no courtesy call. This has resulted in a minimum loss of $[redacted] for me. It is unethical and potentially illegal for them to sell my mower after providing me with keys and documentation. The order number is H8[redacted]28, under the name Terry Holt. If I do not receive a satisfactory response, I will involve an attorney. Thank you.

I purchased a central A/C system from your Halfmoon, NY store on January 25, [redacted]. It was installed by Holbrook Heating and A/C. Unfortunately, the system has never worked properly since the installation, despite multiple service calls. The issue lies in the A/C not properly cooling the attached apartment. After giving up on Holbrook, I contacted Roland J. Downs for assistance. They identified that the ductwork is incorrect and needs repair. This crucial issue should have been addressed during the initial service call. Feeling frustrated about spending $13,[redacted] on a system that doesn't work, I had to resort to using window units in the apartment where an elderly handicapped woman resides. As a disabled Vietnam veteran on a fixed income, I cannot afford the cost of correcting the ductwork problem.

I informed the salesman about the specific washer and dryer needed, even showing him a picture from the Home Depot website. However, we were sold the wrong, larger item that does not fit. The order was placed on 4/21/[redacted] and delivered later, but we only discovered the mistake in mid-May when my daughter visited. The item remains unopened in its original packaging. I tried to exchange it at the Home Depot on Dixie Hwy in Louisville, Ky but was informed that it was beyond the 48-hour window. Despite numerous attempts, I have been unsuccessful in reaching the store manager for approval. The order number is [redacted]8, and I am looking to swap it for the correct model GUD24ESSMWW. My contact information is George T. at [redacted], and the order number is [redacted]. I have faced challenges getting this sorted out and hope to do so without resorting to small claims court. Thank you for your assistance. Address: [redacted] Ridge Lake Drive Louisville, Ky [redacted].

I ordered an online product and was expecting it by tomorrow or Saturday. However, I received an email yesterday stating that my order was canceled without any explanation. I spent over 4.5 hours on the phone with multiple customer service representatives, including a supervisor named "Saleem," but did not get any answers or a way to escalate the issue to Head Office. I've been trying to resolve this simple order problem for 5 hours today alone. I just want the product I paid for, which is under order number [redacted]68. I don't need a refund or explanation, I simply want my product delivered. You can contact me via email, but I prefer to speak with someone who can address my concern effectively. Thank you. George V. Cell# [redacted]

Dear Sir/Madam, I wanted to discuss the freezer delivery that took place on June 9, [redacted]. Upon purchasing the freezer with curbside delivery, I expected to receive a notification the evening before delivery but never did. On the morning of June 9th, I attempted to contact the delivery number and was transferred to the main menu multiple times. After a lengthy one-hour phone call with three different assistants, I still had no information regarding the delivery status. Fortunately, I was home when I received a call from the delivery person stating they were 10 minutes away that afternoon. Upon inspecting the freezer later that day, I discovered a dent on the side (photos available). I am requesting either a new freezer with improved communication for delivery or a partial refund. Please advise on the available options. Kind regards, E.N. Order number: [redacted] 5.5 cu. ft chest freezer

I was surprised when the staff at the register asked me to fill out a survey yesterday to improve customer service. Today, when I sent my daughter to buy flowers with my store credit and ID, she was turned away by the 'store manager,' who apologized and refused the purchase. As a veteran small business owner with health concerns, I cannot always shop in-store. I'm disappointed by the strict policies at Home Depot compared to other stores, which make shopping challenging. This experience makes me consider exploring other retailers for a more pleasant shopping experience.

I visited your Greensburg store yesterday around 7:38 p.m. intending to buy a new refrigerator. I waited for an hour and 15 minutes for assistance, and when I finally spoke to an employee, I was informed that you didn't have any refrigerators in stock. My experience was disappointing, as I felt neglected and unimportant as a customer. I had planned to spend around $1,[redacted] in cash on a refrigerator, but the lack of stock and poor service have left me reconsidering my purchase. I also needed to buy siding for my house, but now I'm uncertain about shopping at your store again after this encounter. My contact information is Jerry S. at [redacted]. This experience has made me hesitant to return and make a purchase.

I visited the Home Depot in Greensburg, Pennsylvania on June 14th between 7:30 and 8:30 p.m. I spent an hour and 15 minutes waiting for assistance in purchasing a refrigerator due to two associates chatting. When one finally helped me, I mentioned I had $1,[redacted] to spend, and he said they don't have refrigerators in stock and I would need to order one. The way he dismissed me after stating my budget was disappointing. I planned to buy siding there too, about 26 squares, but now I'm unsure due to the treatment. It felt like my business wasn't valued because I could only spend $1,[redacted]. I'm reconsidering returning to that Home Depot after feeling disrespected. Thank you, Jerry S.

I would like to report store manager Chris at store #[redacted], phone number [redacted]. He would not consider helping me when they delivered [redacted] pounds of manure and humus without asking me for instructions on where to place it and left. I had waited all day, and as soon as I missed the delivery guy, he left. Every previous delivery was placed appropriately by the driver, so this experience was disappointing. The manager offered me a policy explanation and provided a false number to a non-existent driver, knowing it was a corporate voicemail number. This treatment was horrific considering I am a regular customer. I hope my complaint is taken seriously as a strike against this manager's ability to handle situations and his use of deceit as a representative of Home Depot. Respectfully, Dr. David S. Sschwa8433@[redacted].com

I recently bought a new dishwasher from Home Depot (customer order number [redacted], phone number [redacted]). It was installed, but it started leaking afterward. They came back on Saturday, June 12, [redacted], and claimed it needed a new hose, stating it wasn't their fault and the dishwasher was defective. After contacting Home Depot, they advised me to reach out to GE for repairs despite not purchasing from GE. Home Depot mentioned I couldn't get a replacement at the same price. Instead, they offered to pick it up, credit my account, and have me buy a new one. I'm disappointed in the service and the situation remains unresolved. I reached out to the home office but haven't received a response yet.