Hulu Customer Service Issues

I'm new to Hulu and I use my Xbox to watch TV. My spouse and I are snowbirds, residing in WA in the spring and summer then traveling to CA in the winter in our RV. We keep using the same Xbox. When I tried to watch TV at my son's house in CA, it didn't work due to the different IP address location. I've paused my account for now. If I can't find a solution, I might have to cancel my subscription.

Hello, my name is Daleena. I recently had a pleasant experience speaking with Ms. Sway from your company at [redacted]#. She was exceptionally sweet and helpful, making the interaction enjoyable. Despite facing challenges with rude customers regularly, she remained kind and professional throughout our conversation. I believe she deserves recognition for her outstanding customer service. Ms. Sway's demeanor brightened my day, and her warmth and kindness were evident even over the phone. I kindly request that you acknowledge her efforts and consider rewarding her for the positive impact she has on customers. Thank you. Daleena

I have noticed a discrepancy in my account charges. Typically, I am billed $11.99, but recently I was charged $72.00 erroneously. Despite attempting to dispute this charge with my bank, the issue remains unresolved. I have always valued our business relationship; however, I cannot justify paying $72 for a service. I kindly request a refund for the overcharged amount as a gesture of good faith. Please address this matter promptly. You can contact me at [redacted] Thank you for your attention to this issue. Have a wonderful day.

I recently noticed a charge of nearly $21 on my account, which I suspect is related to a short-term promotion I unintentionally signed up for. Upon discovering the charge, I promptly canceled the service and updated my password to prevent further unauthorized charges. I kindly request that this issue be resolved and the amount credited back to my account. Thank you.

I have a Roku with Hulu, and for the past two days, I've been unable to access Hulu Live. Whenever I try to go live, it kicks me off. Yesterday morning, this started, then resolved itself later in the day. Last night around 6:00 pm, it happened again, but fixed itself. Now, this morning, I'm experiencing the same issue of getting kicked out of live TV. We're new to Hulu Live and Roku, so this shouldn't be happening. We can stream everything else without any problems, just not Hulu Live.

I purchased the Disney Plus bundle with Hulu Plus and ESPN. Setting up ESPN was smooth, but I am facing difficulties with Hulu. I am attempting to use the email I used for Disney Plus, but I am not receiving the password reset email to set up my Hulu account. I prefer not to go for the free trial as an alternative sign-up option. Kindly advise on how to resolve this matter. Thank you.

I am experiencing issues when trying to watch live TV on the Hulu app through my Roku Express. Whenever I load a channel, the Hulu app closes and returns to the Roku home screen after only a few seconds of streaming. While my network connection is stable on other devices and another Roku device connected to a different TV, this problem persists. At times, after multiple attempts, I can eventually get the live TV to play. This has been happening for the past two days. Device: Roku Express, Version 9.1.1 build [redacted] AE Hulu app: Version 6.25.1

My wife mistakenly subscribed to the live TV service on Hulu, which we never use or intended to have. She was charged for it, and we urgently need to cancel the subscription and request a refund. I am reaching out via email because there seems to be an issue with our account displaying an SAML error when we try to access the contact us or help center on hulu.com. Our account is under [redacted], but please correspond through my email as it is checked more frequently. Thank you for your assistance. -Russell Barker

Hulu, why did you remove the Az v Baylor game with 2 minutes left in a 1 pt match? Your customer service provided a vague explanation. I am frustrated with TV providers like you for abruptly cutting live games. Your actions seem unfair and profit-driven.

I canceled my Hulu account three months ago, but I am still being charged. I checked my bank account and confirmed that I do not have an active subscription. I am having trouble canceling, and believe this is a system error. I would like a refund for the past three months or some form of compensation, such as three free months of Hulu to make up for the inconvenience.

Hello. I recently attempted to suspend my account due to upcoming financial constraints. Despite this, I noticed a charge of $5.99 on Nov. 3rd. I enjoy using Hulu but need assistance with this charge. Could I please receive a refund of $5.99 to my card ending in [redacted]? Your attention to this matter is greatly appreciated. Thank you. Best regards, A. Moquin.

I enrolled in a 30-day free trial through Amazon Fire TV. I provided my email ([redacted]) but did not receive any confirmation email or request for payment information. I believe the Hulu account associated with my Amazon account linked to the Fire TV's primary payment method. I am having trouble accessing the trial account as it seems to be linked to my girlfriend's Amazon account (email: [redacted]), where she signed up for a paid Hulu account during a promotion. I want to ensure that the free trial will not convert to a paid membership since we already have a Hulu account from the Black Friday promotion.

On December 3, [redacted], I attempted to access my Hulu subscription, which costs $12.84 per month, without any issues before. However, that day I encountered a problem where the app prompted me to sign up for Hulu Live with no option to decline ("NO THANKS"). Despite trying to select "NO THANKS," it was unresponsive. After unsuccessfully restarting my TV and retrying, I reluctantly chose to "TRY LIVE Hulu," assuming I could opt out later. To my surprise, I was charged $20.13 without further confirmation. I kindly request the immediate removal of the unauthorized charge from my credit card. My preference is to use Hulu without additional fees for advertisements as originally subscribed. Thank you for addressing this promptly.

I'm new to using Roku and Hulu. I only want the basic, lowest-cost package from Hulu to go along with my Netflix and HBO subscriptions. However, my credit card was charged around $[redacted] this month, and I'm confused about the amount. As a single mom, this is too much for me to handle. Can you please clarify how much my monthly cost is supposed to be? I'm concerned that I may have accidentally ordered something without realizing it or if there are any hidden costs I didn't know about.

When I opened the Hulu app on my TV, I logged in to check for any updates, specifically to see if the Hallmark Channel was available. Unfortunately, it was not included. I attempted to sign out and close my account through the TV, but couldn't do so as I didn't have access to a computer at that moment. I managed to put the account on hold. I never received a notification that my account was active, but I discovered on my recent bill that I was billed for the last two months, which I didn't use Hulu during. I'd like to cancel my account and if possible, receive a refund for the last two months' charges. I enjoy Hulu, but I need access to channels like Hallmark Movies & Mystery before I can fully switch from cable. Thank you, Lin V.

We subscribed to Hulu Live around 2 months ago, and it was working perfectly. However, recently it has started kicking us out of programs frequently. I often have to reboot my Roku Express to make it work again. Roku claims it's a Hulu issue. After researching, I discovered many others experiencing the same problem since at least the beginning of [redacted]. While we enjoy Hulu, I'm considering looking into YouTube TV to see if their service is more reliable. I would have expected Hulu to have fixed this issue a long time ago.

I used a gift card for Hulu in June [redacted], along with one month paid using my Discover Card. However, I've been unable to access Hulu since then. I received a message saying I was no longer subscribed, yet I noticed charges on my Discover bill from September onwards. I wish to cancel my subscription and request a refund for the past four months at $11.99 each. The card you have on file is the same one billed previously. My name is Ora Ellen Kirsch, but on the card, it appears as Ellen Kirsch. I kindly ask for this matter to be resolved promptly.

Since the latest update, I've been experiencing a lot of streaming issues. I confirmed that my internet is working fine with other apps, but Hulu keeps pausing and kicking me out while watching a show. Every few minutes, I have to re-enter the app, but it doesn't resume where I left off. This constant interruption is making it difficult to enjoy any show as it happens every three minutes. I used to be hesitant to switch from DirecTV to an internet-based service, but now with this problem, it's becoming very frustrating for me.

Today, every TV show I attempt to watch on Hulu prompts me to log in again, buffers continuously, and gives me a playback error message one-third of the way through. This issue has persisted throughout the day. I have tried turning off and reconnecting the Cox Cable internet box, and though regular cable TV and Netflix are working fine, Hulu is not. This is incredibly frustrating. I would appreciate your assistance in resolving this problem. Thank you.

I'm having trouble with Hulu. The app is frozen on the Hulu screen. I've tried uninstalling and reinstalling it, but when I enter the activation code on the Hulu activate page, it's not accepting it. The chat support person asked for $29.99 to enter the code, which has never happened before. It used to be done for free by Hulu chat support. Why the sudden charge? The activation field is still not accepting the code. Thank you.