How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this IHG Rewards Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative" until you are transferred.
Here is how our research team describes the way the IHG Rewards Club phone system greets you: Thank you for calling. To help us get you to the right person, please tell me why you're calling today?
Below are some clips we've found from IHG Rewards Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling IHG One Rewards.
To ensure high quality service, your conversation may be recorded.
Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information.
Press one to provide feedback about your experience with a two question survey at the end of this call.
Otherwise, press two or remain on the line.
To help us get you to the right person, please tell me why you're calling today."
Excerpt from a call with IHG Rewards Club
Sunday, April 21, 2024 3:14 PM
They may ask you to enter information with the dial pad
"Is this related to making an IH hotel reservation?
Is this related to your Chase credit card?
Let's get you to someone who can help.
Thank you for your patience. Just a moment while I connect you with someone who can help.
This call will be monitored and recorded and your voice may be used for verification.
Welcome to IHG One rewards credit card services from Chase.
Please enter the last four digits of your credit card account number."
Excerpt from a call with IHG Rewards Club
Friday, March 8, 2024 4:55 AM
The first phone menu
"Thank you for calling IHG one reward.
To ensure high quality service, your conversation may be recorded.
Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information.
Press one to provide feedback about your experience with the two question survey at the end of this call.
Otherwise, press two or remain on the line."
Excerpt from a call with IHG Rewards Club
Thursday, April 11, 2024 3:36 AM
What are the hours and when should I call?
IHG Rewards Club operates the call center for this 800-272-9273 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 379 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this IHG Rewards Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like IHG Rewards Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call IHG Rewards Club is Sunday.The most busy day to call is Friday, which averages 61% more phone calls by comparison.Again, this is based on a sample of 379 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call IHG Rewards Club is Tuesday.
Why call this IHG Rewards Club number?
Below is a sample of recent calls to IHG Rewards Club, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about rewards program: "I have a question, how many nights can I spend in the hotel if I spend six thousand dollars?"
- From a call lasting 28m 15s , Mar 31, 2024 8:24 PM
Booking hotel for son: "I'm trying to pay for a hotel room for my son traveling back from Australia."
- From a call lasting 3m 23s , Mar 31, 2024 1:07 AM
Trying to retrieve rewards number: "I'm just trying to get my rewards membership number."
- From a call lasting 26m 36s , Mar 29, 2024 1:12 AM
Inquiring about using points: "I'd like to know if it's possible to use the points I have in order to pay."
- From a call lasting 6m 36s , Mar 25, 2024 5:30 PM
Missing Amazon gift card: "I ordered a 100 euro Amazon code but did not receive the email with the code."
- From a call lasting 9m 2s , Mar 24, 2024 8:52 PM
Booking hotel with points: "I wanted to make a reservation and use my points for a hotel in Myrtle Beach."
- From a call lasting 10m 44s , Mar 21, 2024 2:39 PM
Assistance with points redemption: "Hello. I have a little problem because I can see the points on my account. I want to make some reservation now, but I want to use my points, but I can't see them. So can you help me?"
- From a call lasting 11m 29s , Mar 20, 2024 1:54 PM
Checking reservations and points: "We were wanting to check on reservations in Camden, South Carolina and I was supposed to check on my points also."
- From a call lasting 15m 30s , Mar 17, 2024 8:35 PM
Missing points from stay: "I stayed in your hotel in Alexandria, Virginia for one week with five rooms, but didn't receive my points for the stay."
- From a call lasting 12m 40s , Mar 11, 2024 8:48 PM
Trouble accessing account: "I still wanna understand why I couldn't access my account."
- From a call lasting 16m 57s , Mar 10, 2024 10:29 PM
Conclusion and closing notes
This is IHG Rewards Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IHG Rewards Club agent. This phone number is IHG Rewards Club's best phone number because 5,352 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-9273 include and other customer service issues. Rather than trying to call IHG Rewards Club first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, IHG Rewards Club has 2 phone numbers. It's not always clear what is the best way to talk to IHG Rewards Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for IHG Rewards Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like IHG Rewards Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.