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IHG Rewards Club Customer FAQ

Top Answers & How-to Guides

What is IHG Rewards Club's Phone Number?

The question we are asked most often is about how to talk to IHG Rewards Club customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I check my IHG Rewards balance?

To check an IHG Rewards balance, members can log into their account on the IHG website or mobile app. This allows access to...

What benefits do I receive as an IHG Rewards member?

IHG Rewards members benefit from earning points on stays, which can be redeemed for free nights and other rewards. They enjoy...
Ask any question you have about IHG Rewards Club customer service, get an answer now.

Recent IHG Rewards Club Customer Questions

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Account Management

How can I check my IHG Rewards balance?

To check an IHG Rewards balance, members can log into their account on the IHG website or mobile app. This allows access to...

What benefits do I receive as an IHG Rewards member?

IHG Rewards members benefit from earning points on stays, which can be redeemed for free nights and other rewards. They enjoy...

How is IHG ensuring data security for my account?

IHG takes member data security seriously, using advanced encryption, firewalls, and intrusion detection systems to protect...

Earning Points

Are there partner airlines or hotels for earning bonus points?

Yes, the IHG Rewards Club program has partnerships with various airlines and hotels, allowing members to earn bonus points...

Can I combine points from multiple accounts?

IHG Rewards Club does not permit the merging of points from different accounts, as each account is separate. However, points...

How can I earn points at IHG hotels?

Earning points at IHG hotels is easy for IHG Rewards Club members, who collect points during their stays at various hotel...

Can I earn points for non-hotel expenditures?

IHG Rewards Club allows members to earn points from non-hotel purchases, such as through their credit cards for everyday...

Redeeming Points

What is the expiration policy for IHG points?

IHG Rewards Club points usually do not expire if there is account activity, such as earning or redeeming points, within a year....

How do I redeem my points for free nights or rewards?

To redeem IHG Rewards Club points for free nights or rewards, members should log into their account on the website or app, go...

What should I do if my points do not appear after a stay?

If IHG Rewards Club points are missing after a stay, verify that the stay qualified for points, check the account statement,...

How do I book a stay using points online?

Booking a stay with IHG Rewards Club points online involves visiting the IHG website and logging into your account. After...

Enrollment and Membership

How can I enroll in the IHG Rewards Club?

To enroll in the IHG Rewards Club, individuals should visit IHG's website and locate the rewards program section. They can...

What is the process for upgrading my membership status?

The upgrade process for IHG Rewards Club membership involves meeting certain criteria like accumulated nights, points, or stays...

What happens if I cancel my membership?

When a member cancels their IHG Rewards Club membership, they usually lose all accrued points and benefits. This includes...

Is there a fee to join the IHG Rewards Club?

Joining the IHG Rewards Club is totally free. Interested individuals can easily sign up online and begin collecting points on...
We look to the IHG Rewards Club issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
IHG Rewards Club issues reported to GetHuman
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