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Instacart Customer FAQ

Top Answers & How-to Guides

What is Instacart's Phone Number?

The question we are asked most often is about how to talk to Instacart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Instacart customer service, get an answer now.

Recent Instacart Customer Questions

Is there a minimum on Instacart orders?

Yes, there is a minimum order requirement for Instacart orders. The specific minimum may vary depending on the retailer and location, but generally, it is around $10.
Asked Jun 6, 2025 11:53 AM

Why am I receiving a text message from instacart about an order I never placed and the order is being dlivered to my old address?to my old a

If you’re receiving text messages about an order you didn’t place, it’s possible someone may have used your account or contact information by mistake. Check your account for unauthorized orders, change your password, and contact Instacart immediately to report the issue and secure your account.
Asked Jul 10, 2024 12:09 AM

Account recovery when I forgot my old phone number

If you've forgotten your old phone number and can't access your Instacart account, you can still recover it using your email address. Go to the login screen and click on 'Forgot your password'. Then, enter your email address associated with your Instacart account. You'll then receive an email with a link to reset your password. After setting a new password, you can log in using that new password along with your email address. Additionally, please reach out to the Instacart customer service for any additional help with account recovery.
Asked Apr 10, 2024 12:57 PM

Why does everything I try to access redirect to the help topics page

This typically occurs when there are issues with your account or internet connection. Ensure you are properly logged into your Instacart account, and that your internet connection is stable. Clearing your browser's cache and cookies, or trying a different web browser can also help. If you're using the app, make sure it's updated to the latest version. If the issue continues, it might be a problem at Instacart's end. Try again after a short while. If the problem persists, get in touch with Instacart's support team.
Asked Apr 7, 2024 9:34 PM

missing items ordered 6 duraflame logs and only received 1

We're sorry to hear about the missing items from your order. If you have not received some of your items, you can report the issue directly in the Instacart app. Go to the Help section, select the order that's missing items, and then report the missing items. Instacart will typically refund you for the items that were not delivered. If necessary, you may also opt to reorder those items. Keep in mind, availability may vary depending on your local store's stock.
Asked Mar 24, 2024 9:40 PM

Help me with my Instacart customer service issue

Refunds and Issues

How do I get a refund from Instacart?

If there's an issue with your Instacart order, you may be eligible for a refund. To start the process, go to the "Your Orders"...

How do I report a problem with my Instacart order?

Instacart offers quick delivery services, but issues can arise with orders. To report a problem, go to the "Your Orders"...

How does Instacart handle substitutions for out-of-stock items?

Instacart allows customers to choose their preferences regarding substitutions for out-of-stock items when placing orders....

What should I do if my order is missing an item?

If an order from Instacart is missing an item, the customer should first verify the original order confirmation. They can then...

General Information

How does Instacart work?

Instacart is a service that connects users with personal shoppers for grocery delivery and pickup. Customers create an account,...

What is Instacart's return policy?

Instacart's return policy allows customers to report incorrect or damaged items via the app or website. They can typically...

How do I leave a tip for my Instacart shopper?

To tip your Instacart shopper, you can do this via the app or website after your groceries are delivered, choosing from a...

Payment and Fees

What payment methods does Instacart accept?

Instacart provides several payment options for its users, which typically include major credit cards, digital payments like...

Can I use coupons or promo codes on Instacart?

Instacart allows the use of coupons and promo codes during checkout for discounts on orders. Customers can enter codes on the...

Are there any membership fees for using Instacart?

Instacart has a membership program known as Instacart Express, which requires an annual or monthly fee. It offers perks like...

What is the Instacart Express membership and what benefits does it offer?

Instacart Express is a subscription service that enhances the online grocery shopping experience by offering unlimited free...

Delivery Policies

Is there a minimum order value on Instacart?

Instacart enforces a minimum order amount for delivery and pickup, usually between thirty to forty dollars, although this can...

Do you deliver alcohol through Instacart?

Instacart provides alcohol delivery in certain areas where it is legally permitted. The selection varies according to local...

Are there any restrictions on items I can purchase through Instacart?

Instacart enforces various restrictions on purchases, particularly items like alcohol and tobacco due to age verification and...

Order Management

Can I schedule a specific delivery time on Instacart?

Instacart enables users to select a specific delivery time for their orders, providing flexibility and convenience. Delivery...

Can I customize or make special requests for my order on Instacart?

Instacart allows customers to customize orders and make special requests by using the "Special Instructions" section. Clear...

How can I change my delivery address in Instacart?

To change the delivery address on Instacart, log in to your account on the app or website, navigate to account settings, and...

Can I add items to my Instacart order after it's been placed?

After placing an Instacart order, adding items is possible only if the order has not yet been processed or assigned to a...
We look to the Instacart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Instacart issues reported to GetHuman
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