Instagram Customer Service Issues

Archive 343

The following are issues that customers reported to GetHuman about Instagram customer service, archive #343. It includes a selection of 20 issue(s) reported September 25, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am reaching out regarding my Instagram account: esioleh.heloise. The account was created in [redacted]/[redacted], and I recently regained access to it (a few days ago) to update it. Unfortunately, it has been disabled for security reasons. Instagram is now asking me to recover my account through means: a phone number that is no longer valid and the same goes for the email address: [redacted], for which I have forgotten the password. Regarding the email address, I have contacted Microsoft support to resolve the issue. Unfortunately, despite numerous attempts, I have not been able to recover this very old email account. They have referred me to you to try to find a common solution that will allow me to recover my Instagram account. Thank you for your understanding, Héloïse L.
Reported by GetHuman7834995 on воскресенье, 25 сентября 2022 г., 11:09
I have been attempting to access my Instagram account for over two months without success. Due to a new phone number, I cannot complete two-step verification. Despite trying to recover my account through email, I have not received any communication from Instagram support. Various methods like facial recognition and password resets have not worked. Even though I was initially linked through Facebook, the system now claims no account is connected. Instagram support did respond once, promising more information in 3-4 business days, but no further contact has been made after numerous attempts. Losing access to my account, which holds sentimental value from high school, is disheartening. I am hopeful for assistance to resolve this issue as losing these memories would be devastating. Thank you for any help offered.
Reported by GetHuman-saywhata on понедельник, 26 сентября 2022 г., 1:02
I've been experiencing an issue with my Instagram account for a few days now. Whenever I try to log in, I'm not receiving the confirmation code from Instagram to my Gmail account. This problem started when I attempted to log in from a different app and was locked out due to suspicious activity. Despite trying multiple times and different time periods, the code hasn't come through to my Gmail. Even when I tried to reset my password and request a verification code, it's not being sent to my Gmail either. I've confirmed with Gmail support that my account is functioning properly. I'm reaching out to get assistance with this important matter as I've never encountered this problem with Instagram before. I hope to hear back soon to resolve this issue.
Reported by GetHuman-clarklet on понедельник, 26 сентября 2022 г., 20:04
My Instagram account __.s.a.n.j.a.n.a.___ was hacked on September 24, [redacted]. A follower recommended adding a voting link to my email, which led to the hack. Since then, the hacker changed my password and is using my account for fraudulent Bitcoin activities. They are posting misleading content and creating a fake account in my name. I urgently need to deactivate my main account to prevent further misuse. Please assist me in recovering and deactivating my hacked account.
Reported by GetHuman7842137 on среда, 28 сентября 2022 г., 6:13
My Instagram account got hacked, and the hackers changed my username, phone number, password, and email, preventing me from accessing it. When I try to reset the password or log in through Facebook, I encounter errors. I have not been able to reach anyone at Instagram for help, and their customer service seems non-existent. This situation has been frustrating as I rely on this account for my business. I am disappointed with Instagram's lack of support. I feel like I have hit a dead end.
Reported by GetHuman-flippro on среда, 28 сентября 2022 г., 15:40
Hello! Lately, I've noticed some of my work disappearing from the hashtag search on my account. The issue seems to occur specifically with hashtags like "fanart," "digitalart," and those related to series characters. Interestingly, others don't seem to face the same problem. Any insights on why this is happening and what steps I can take? As an artist, it's crucial for me to maintain visibility on Instagram.
Reported by GetHuman7844616 on четверг, 29 сентября 2022 г., 4:04
I need help boosting a post for my new business on Instagram. I'm the admin of both my Facebook and Instagram accounts, but when I try to boost a post on Instagram, I receive an error saying my ad account cannot be found. I've tried various solutions and followed Instagram post setup guides multiple times. When I use Meta Ads Manager, I am able to create and boost a post, but it shows zero impressions even though the ads seem correctly set up. On Instagram, it shows I have 0 active ads, which is confusing since Meta Ads Manager shows them as active. I've tried logging in and out, relinking the accounts, and other troubleshooting steps numerous times. I would appreciate any assistance with this issue. Thank you for your help in advance; I am really struggling with this.
Reported by GetHuman7844667 on четверг, 29 сентября 2022 г., 4:51
I had an unsettling experience with my ex-friend who created a fake account impersonating me. She used it to send death threats to others, causing distress as she falsely claimed they were targeting me. Despite reporting the account (flusteredmushroom_) numerous times over several months, Instagram has not taken action. The situation is alarming, and I urge Instagram to ban the account to prevent any future harm.
Reported by GetHuman7844874 on четверг, 29 сентября 2022 г., 8:12
Hello everyone, I'm facing an issue with my Instagram account, which is currently temporarily locked. The problem arose after using an unfollowers app, which was not a wise decision. The main complication is that the phone number linked to my account was deactivated two years ago when my phone was stolen. I never updated it, didn't connect it to Facebook, and the only number I have on my business account is my boyfriend's. Although I can provide ID pictures and other proofs for verification, the only option presented to unlock the account is the old disconnected number. Even contacting the previous operator yielded no success as the number is no longer in use. My Instagram account is essential to me, so any assistance in resolving this matter would be greatly appreciated. Thank you in advance. My username is @itsnotjue.
Reported by GetHuman-jueguya on четверг, 29 сентября 2022 г., 9:44
Hello, I am reaching out regarding our company's Instagram account: O'Street Boardshop. We already have two other accounts for our other stores (Ostreet_skateshop and Ostreet_streetwearshop). We recently created a new Instagram account for our third store a week ago. The account is: Ostreet_boardshop. This morning, our Instagram account was removed/disabled from the platform due to a violation of the app's rules. I have appealed the decision. Since then, I have lost access to our Instagram account. It's like it no longer exists. We are opening the store this Saturday, October 1st. Therefore, we need our account to be reactivated promptly! Could you please take the necessary steps to reactivate it? Thank you, Maëva B.
Reported by GetHuman-maevaber on четверг, 29 сентября 2022 г., 10:35
I was scammed by an account pretending to be someone else. I requested proof, asked for a specific action, and fell for their deception. They then tricked me into sending an inappropriate photo, which they captured. Upon revealing their true identity in a phone call, they threatened to share the images with my friends unless I pay. I am contacting my bank to reverse the payment. If this person is banned from Instagram, it would solve my issue. I acknowledge my mistake and the consequences.
Reported by GetHuman7851255 on суббота, 1 октября 2022 г., 19:38
I manage an organization's account based in Washington D.C. After traveling to Brazil, Instagram wrongly identified the organization's location as 'Based in Brazil' and despite refreshing it, the error persists. I contacted Facebook's support through the connected account, but even after speaking with a live agent, the issue remains unresolved. Following their advice, I waited 7 days, yet the incorrect label persists. I suspect the problem may be related to Facebook not allowing me to enable my precise location settings, hindering Instagram from accurately identifying my current location, even though the app has access to the precise location.
Reported by GetHuman7855017 on понедельник, 3 октября 2022 г., 16:06
Dear Sir or Madam, My name is David, the owner of the SERGE jewelry house. It has come to my attention that my business page has faced some issues due to unauthorized branded photos being posted without my knowledge. I had entrusted a special SMM manager with the page's management, and unfortunately, this led to the page being blocked. The manager responsible has been dismissed, and I have taken measures to prevent such incidents in the future. I kindly request your assistance in restoring access to my page. I am committed to rectifying any counterfeit content promptly and ensuring that all future postings adhere to the rules and regulations. I am prepared to oversee the content personally moving forward to prevent such occurrences. I seek your understanding and ask for a chance to correct the situation. I am willing to make necessary adjustments, including modifying the name and removing any previous brand references. Your cooperation in this matter would be greatly appreciated. Thank you for your consideration.
Reported by GetHuman-serjgol on понедельник, 3 октября 2022 г., 20:42
Dear Instagram, Good afternoon! Our company requires assistance in regaining access to the account @Zlatartd. This account was created 2-3 years ago, and subsequently, our company lost access to it due to no longer having access to the email address or phone number where Instagram sends login links. Access to the account is crucial for our business, as it is closely linked to our operations. Your help in recovering access to this account would be greatly appreciated. Thank you.
Reported by GetHuman-yooaidj on вторник, 4 октября 2022 г., 9:13
Dear sir or madam, I encountered an incident on Instagram today at 3:54 PM. A girl messaged me and sent a picture with a number to identify. She mentioned a giveaway of $[redacted] and asked for my phone number for verification. She instructed me to add her Gmail to my personal account for the money transfer. After doing so, my account got logged out, and now I am unable to access anything. Please assist me in recovering my account. Thank you.
Reported by GetHuman7857297 on вторник, 4 октября 2022 г., 13:19
Hello, I am reaching out for confirmation. I have submitted a deletion request for my Instagram account associated with the username sanawm1920 / [redacted] / [redacted] and I would like to verify if it has been successfully processed. I want to delete my account promptly along with all my information without any further delay. Looking forward to your confirmation. Thank you. Regards, Sana WAKRIM.
Reported by GetHuman7859573 on среда, 5 октября 2022 г., 14:49
I am unable to access my professional Instagram account because it has been blocked for security reasons, even though I have not done anything unusual on it to warrant being blocked. I purchased a business two months ago, a dry cleaning business, and was provided with the FB and IG accounts. I changed the phone numbers and email address on them, but now Instagram is asking me to verify my identity by sending an email to the old email address on the account ([redacted]), which I cannot access, or by sending a code to the previous owner's phone. I don't understand why this is being requested, as I updated the email and phone number when I took over the account. I am no longer in contact with the previous owner to obtain this code. Can you help me resolve this issue as soon as possible because I need to post on it? I can provide all necessary documents to prove that I am the new owner of the dry cleaning business. IG Account: Naturel.pressing
Reported by GetHuman-znature on четверг, 6 октября 2022 г., 14:18
Hello, I am experiencing difficulties with accessing my IG account as it has been temporarily locked without explanation. Despite attempting to follow the login page's instructions to receive a confirmation code, Tencent's blocking of overseas domains has hindered this process, resulting in no code being received after multiple attempts. This marks the third time my account has been locked, although I have always abided by the community guidelines. Is there a means for me to provide supplementary information or evidence to support the reactivation of my account? Would it be possible for the confirmation code to be sent to my email, [redacted], or to contact me on my mobile number, +86 [redacted] [redacted]? Residing in China, I rely on a VPN to access IG due to restrictions, sometimes necessitating a switch to a different network, potentially being flagged as suspicious activity by the system. I appreciate any assistance you can provide in resolving this matter. Thank you. Best Regards, Alye Zhang
Reported by GetHuman-alye_zwp on четверг, 6 октября 2022 г., 14:28
Hello, my Instagram account has been temporarily blocked, and I admit it's entirely my fault, but I still would like to recover it. I used my Instagram account on an app that imitated Instagram, allowing me to see who unfollowed me. When I tried to switch back to Instagram, I received a message stating my account was temporarily blocked. I tried following the steps to regain access, but the confirmation code was sent to an incorrect email address I had on my account from its creation. Unable to access the code, I submitted a video selfie to prove my identity, but Instagram still didn't recognize me. Therefore, I am still unable to access my account.
Reported by GetHuman-armeldeb on четверг, 6 октября 2022 г., 22:24
Hello, it appears that someone has accessed my Instagram account through another application. Unfortunately, I am unable to access it now as the confirmation code was sent to my old email address, which is no longer active. I've tried to retrieve the old email without success. My account contains cherished memories, and I desperately need to regain access. If needed, here is my phone number: [redacted] and new email: [redacted] The locked account username is nolanekuntz. If more information or identification is required, please let me know. Thank you for your prompt assistance. Best regards, Nolane KUNTZ
Reported by GetHuman-kuntznol on суббота, 8 октября 2022 г., 20:27

Help me with my Instagram issue

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