Japan Airlines Customer FAQ

If you booked a flight with Japan Airlines but find you need to change it, you should be able to change your flight. The majority of...

Japan Airlines typically allows passengers to cancel their flights, but the specific terms and conditions can vary based on the fare Japan Airlines usually provides options for managing bookings, including cancellations, through its website. Passengers can log in to their account or access the flight management section to initiate a cancellation request. Additionally, cancellation policies can also differ for international and domestic flights, so it is advisable to check the specific flight in question. For the most accurate and up-to-date information regarding cancellation procedures, it is beneficial to visit the current Japan Airlines web page, which offers detailed guidance. This way, passengers can ensure they are following the correct process....

Japan Airlines generally allows different baggage allowances depending on the class of service and the destination of the flight. For When traveling domestically within Japan, the baggage policy may differ slightly, often allowing one piece of luggage weighing up to 20 kilograms for economy class and more for higher classes. It is important to note that size restrictions usually apply, with maximum dimensions for checked baggage typically capping at 158 centimeters for the total linear measurement of length, width, and height combined. Passengers are encouraged to check the official Japan Airlines website to find the most current and detailed information regarding baggage allowances, as policies may change and vary by route....

Japan Airlines has specific regulations regarding traveling with pets, and it is indeed possible for passengers to bring their pets It is important for pet owners to ensure that their pets are in good health prior to travel. Japan Airlines typically requires that pets be at least eight weeks old, and they may request documentation indicating the pet's health status, including vaccinations. Additionally, passengers should be aware that only certain aircrafts may accommodate pets in the cabin, so it is advisable to confirm this information at the time of booking. For those pets that do not meet the criteria for cabin travel, Japan Airlines also offers a service for transporting pets in the cargo hold. There may be additional regulations, fees, and considerations for this option. To find more detailed information on policies, restrictions, and recommendations regarding traveling with pets, it is best to refer to the Japan Airlines official website, where you can also find guidelines for carrying your pet safely and comfortably....

Japan Airlines offers a variety of check-in options to provide flexibility and convenience for travelers. Passengers can choose from Online check-in is available on the Japan Airlines website and typically opens 24 hours before the scheduled departure time. This option allows passengers to enter their booking details, select seats, and obtain their boarding pass prior to arriving at the airport. It streamlines the process and can save time on the day of travel. Mobile check-in is accessible through the Japan Airlines mobile application, which allows travelers to perform similar functions as online check-in. The mobile app provides a user-friendly interface for checking in, selecting seats, and saving boarding passes to mobile devices. This feature enhances the convenience of managing travel from a smartphone. For those who prefer to check in at the airport, Japan Airlines provides self-service kiosks for quick check-in and boarding pass printing. Passengers can also visit the airline’s check-in counters, where staff members will assist with the check-in process, baggage drop, and any inquiries related to travel. Overall, Japan Airlines aims to meet the diverse needs of its passengers through these various check-in options. Travelers can find more detailed information on the options available by visiting Japan Airlines’ official website, which is updated regularly. This ensures that they can be informed about the latest procedures and offerings....

To check in online for a Japan Airlines flight, one can visit the official Japan Airlines website where the online check-in option After confirming the flight information, users can follow the prompts to select their seats, confirm baggage information, and complete the check-in process. It is important to ensure that all travel documents are ready for presentation at the airport. If there are any issues or specific questions regarding online check-in, Japan Airlines' website provides helpful resources and guides. Overall, online check-in is a convenient service that allows passengers to streamline their travel experience and reduce wait times at the airport....

Yes, Japan Airlines does offer in-flight Wi-Fi on many of its international flights. Passengers can access Wi-Fi on select aircraft,...

Yes, Japan Airlines does offer the option for passengers to request special meals on their flights. This service is available for various...

Japan Airlines accepts a variety of payment methods for booking flights to ensure convenience for its customers. Typically, accepted For travelers wishing to book flights through travel agencies, these agencies may have their own accepted payment methods, which could differ from those offered directly by Japan Airlines. It is advisable for customers to check directly on the official Japan Airlines website for the most current and detailed information related to payment options, as they can sometimes change or vary based on promotional offerings or specific routes. This ensures that travelers stay well-informed and plan their bookings accordingly....

Japan Airlines has specific policies regarding seat selection that can vary based on the fare type and class of service. Generally,...

Japan Airlines has specific policies regarding infants traveling with them, which are designed to ensure safety and comfort. An infant Parents or guardians must inform Japan Airlines in advance if they plan to travel with an infant, as there are limited seats available for lap infants on each flight. Furthermore, Japan Airlines provides a range of services to assist families, including the option to reserve a bassinet on long-haul flights. For families traveling with more than one infant, it is important to note that additional seating may be required for a second infant. The airline also encourages parents to consider bringing along necessary supplies and equipment to ensure a comfortable journey. For the most accurate and current information regarding the infant policy, it is best to refer to the official Japan Airlines website, where detailed guidelines and specific terms can be found....

If a traveler has forgotten their Japan Airlines booking reference number, there are several steps they can take to retrieve it. The Additionally, if the traveler has a Japan Airlines account, they may log in to view their recent bookings, which should display the booking reference number. Another option is to check any travel itineraries that may be saved in a calendar or note-taking app. If these steps do not yield the booking reference number, more information on retrieving or confirming bookings may be found on the Japan Airlines web page, which often provides resources for travelers in such situations....

Yes, Japan Airlines offers a frequent flyer program known as JAL Mileage Bank. This program allows members to earn miles for flights JAL Mileage Bank members are divided into various tiers, which confer additional benefits such as bonus miles, priority boarding, and access to exclusive lounges. The program is quite versatile, as members can also redeem miles for hotel stays, car rentals, and travel experiences, among others. To join the JAL Mileage Bank, individuals can simply register online, and membership is open to everyone, regardless of whether they are frequent travelers or planning an occasional trip. More details on the program, including how to earn and redeem miles, can typically be found on the official Japan Airlines website....

Japan Airlines has specific lounge access policies that vary depending on the passenger's ticket class, frequent flyer status, and The access is also available to premium passengers who are flying on codeshare flights operated by partner airlines, which include options like American Airlines and British Airways. In some cases, passengers may also access lounges by purchasing a lounge pass directly. It is important for travelers to note that lounge access may require a specific boarding pass and valid identification, and certain lounges may have limited hours or capacity restrictions. For the most accurate and current details regarding lounge access, it is advisable for passengers to refer to the relevant section of the Japan Airlines website or check any updates regarding their specific flight reservation....

During the COVID-19 pandemic, Japan Airlines, like many airlines around the world, has implemented several travel restrictions and It is important to note that many countries, including Japan, have had specific entry requirements which may include presenting negative COVID-19 test results, proof of vaccination, or quarantine upon arrival, depending on the passenger's country of origin. As conditions change, these requirements may be updated frequently, so travelers are encouraged to stay informed. For passengers flying with Japan Airlines, the airline has adjusted its services to adhere to health protocols, including enhanced cleaning measures on its aircraft, the requirement of face masks during flights, and modifications to in-flight services to reduce contact. Furthermore, passengers are often advised to check the latest travel guidelines before their flights, as the rules may differ for domestic and international travel. In summary, while Japan Airlines has taken various measures to ensure passenger safety during this pandemic, it is crucial for travelers to verify the most recent travel restrictions and health protocols directly on the official Japan Airlines website. The airline provides updated information regarding entry requirements, travel advisories, and specific flight operations, which can assist travelers in planning their journeys....

Yes, Japan Airlines is committed to providing a comfortable and accessible travel experience for all passengers, including those with To request special assistance, it is advisable to notify Japan Airlines at the time of booking your ticket. If you have already made a reservation, you can update your request by contacting them before your departure. Availability of certain services may depend on specific airport facilities and the requirements of each individual passenger. Japan Airlines typically recommends providing as much advance notice as possible to ensure that the necessary arrangements can be made effectively. The best way to gather specific information related to your needs and possible arrangements is by visiting their official website. There, you can find detailed information and guidance regarding the services available for passengers with disabilities. It is beneficial to familiarize yourself with these options as you plan your travel, ensuring a smoother and more enjoyable journey....

Japan Airlines offers a structured process for requesting assistance for unaccompanied minors traveling with them. When a child between To begin the process, it is advisable to check the official Japan Airlines website, where specific information regarding the unaccompanied minor service is available. This section typically outlines the eligibility criteria, the fees associated with the service, and any documentation that may be required. It is important to ensure that the necessary arrangements are made at least a few days prior to the flight to secure the unaccompanied minor service, as this is often subject to availability. When booking the ticket for the unaccompanied minor, it is essential to provide detailed information such as the minor's age, travel itinerary, and contact information for both the person dropping off and picking up the child. Japan Airlines recommends that a responsible adult accompany the child to the airport and remain until the flight has departed. Upon arrival at the destination, another adult must be ready to meet the minor. For additional inquiries regarding the unaccompanied minor service or if specific questions arise, it may be helpful to visit the official Japan Airlines website for relevant contact information or further details....