JustFly Customer FAQ

To change a passenger's name in a booking, you typically need to reach out directly to the airline or JustFly customer support for assistance. There may be specific procedures and potential fees associated with this change, depending on the airline's policies.

For a refund due to a canceled flight, you should initiate the process according to our policies. Typically, you can request a refund directly through the JustFly website or manage your booking section. Check if you meet the eligibility criteria for a refund and follow the prompts to submit your request.

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Definitely, after your booking with JustFly is confirmed, a confirmation email will be sent to the email address you provided during the booking process. This email will include your details, flight itineraries, and receipt for the payment made. Please ensure to check your spam or junk folder as sometimes the email may end up there. If you cannot find this email or if it did not arrive, please contact JustFly directly so they can resend your confirmation and payment receipt.

If you received an email from JustFly stating that your Spirit Airlines flight has changed, this means that the airline has changed the scheduled departure or arrival time, or possibly even the date of your flight. We recommend checking the new flight details in the email notification you received. If the new flight time or date is inconvenient, you should contact JustFly immediately for assistance. They can help you in finding out whether it's possible to alter your flight without incurring change fees.