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Juul Customer FAQ

Top Answers & How-to Guides

What is Juul's Phone Number?

The question we are asked most often is about how to talk to Juul customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Account Access with Juul?

Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide...
Ask any question you have about Juul customer service, get an answer now.
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Recent Juul Customer Questions

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Account Management

How Do I Recover My Account Access with Juul?

Juul users who are unable to sign into their accounts due to hacking or unsecured verification methods must provide...
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Product Issues

What do I do if I'm having problems with defective Juul pods?

There are many ways tom try and fix a defective Juul pod. That's why we researched them all and laid out the best solutions to...
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Can you return a broken Juul?

Juul devices and pods are really convenient but because they are pieces of technology, they can break from time to time. Here's...
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How do I clean my Juul device?

To clean a Juul device, power it off and disconnect any pods. Use a cotton swab with isopropyl alcohol to carefully clean the...
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Usage Guidelines

Is it safe to charge my Juul device overnight?

Charging a Juul device overnight is not advisable due to potential overcharging risks. It is safer to monitor the charging and...
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Are Juul devices safe to use during pregnancy?

Juul devices are not considered safe for use during pregnancy due to nicotine's risks, including low birth weight and...
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Can I take my Juul on an airplane?

When traveling by airplane, Juul devices are typically allowed in carry-on luggage but not in checked bags due to safety rules...
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Product Information

How long does a Juul pod last?

A Juul pod can last around 200 puffs on average, but actual duration varies by individual usage patterns. While light users may...
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Can I refill Juul pods with my own e-liquid?

Juul discourages users from refilling their pods with personal e-liquid, as it could lead to device issues and safety risks due...
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What is the nicotine content in Juul pods?

Juul pods contain nicotine salts and are offered in two concentrations: 5 percent and 3 percent. The 5 percent pods have about...
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Can I use other e-liquid brands with my Juul device?

Juul devices are designed specifically for Juul pods, which contain unique e-liquid formulations. Using other brands could...
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Purchasing Restrictions

Are there any age restrictions for purchasing Juul products?

Juul products have age restrictions, typically allowing purchase only for those aged twenty-one and older. This regulation aims...
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Where can I find retailers that sell Juul products?

To locate retailers selling Juul products, it is suggested to check the official Juul website, where a store locator feature...
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What are the age requirements for purchasing Juul products?

Juul products are designed exclusively for adults, with U.S. law mandating buyers be at least twenty-one years old. Juul Labs...
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We look to the Juul issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Juul issues reported to GetHuman
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