KLM Royal Dutch Airlines Customer Service Issues

I missed my flight due to a medical issue when I arrived at the airport. I would like to reschedule my booking for the 22nd of September [redacted]. My ticket is a Flexible travel ticket with insurance included. Please rebook my flight for Thursday, 22/09/[redacted] using the reference ORI2HD. I am willing to pay any penalty fees. I am an elderly woman traveling to Dublin to visit my grandson. The Lagos KLM office asked me to buy a new ticket, but the Dublin KLM office said I only need to pay penalty fees. Please provide me with a link to pay the penalty fees and rearrange my booking, even if there is a price difference. Thank you.

Hello. I lost my luggage on my recent trip to Bremen on Monday, September 19. Although I've already left the country, I was informed that KLM has located my three suitcases online. I would like to confirm that they are being sent to my permanent address in Wellington, FL, as I am arriving in Florida today. The address is [redacted] Polo Island Dr. Unit C-[redacted], Wellington, FL [redacted]. If you need to reach me, you can contact me at [redacted] or through my assistant, Linette McKinney, at [redacted]. I may have my phone on airplane mode during my flight, so feel free to contact [redacted] for any information about my address. Thank you.

I need help with my compensation claim and complaint regarding my cancelled KLM flight from Bangkok to Amsterdam on September 22nd. Due to booking issues online with KLM, I am unable to process my complaint using the PNR number provided. I had two other flights cancelled on my way to Bangkok, resulting in a separate compensation claim. Although I have already received £[redacted] for the prior claim, I want to address these incidents separately as they were both distressing. My email is [redacted] or alternatively, [redacted] Thank you. - Kathleen G. Cooper

I was initially set to travel with my partner from Dresden to Montevideo via Amsterdam and Panama. However, my partner was unable to join due to a positive COVID test. Unfortunately, on the day of the flight, my bag went missing during the transfer in Amsterdam. Despite filling out a lost baggage form and being informed that the bag would be sent to Germany, it was still in Amsterdam upon landing in Montevideo. Now, my partner is set to fly to Montevideo and can pick up the bag for me, but I need to arrange permission for her to do so. How can I authorize her to collect the bag on my behalf?

I made reservations a month ago with Booking Code R2M6XN. While booking online recently, the system crashed just as I reached Seat 12G in the Comfort Plus section. After a frustrating 45-minute call with Reservations, I thought I secured my Comfort Plus seats and paid the higher fare, only to find out two days before my flight that I am actually in regular Economy seats. I am disappointed to have paid more than my son for the same flights. Despite trying to reach the Service Desk/Reservations, I was unable to get assistance as the line was closed with no information on when it would reopen. I am hoping to upgrade to Comfort Plus seats for my upcoming trip.

Subject: Flight TETGPG on September 13, [redacted] Hello, I apologize for the delayed message, as I am currently in Chaguaramas and faced challenges with both my ship and the Wi-Fi connection. Please find the relevant documents attached. Upon checking in at Schiphol, the attendant informed me that the luggage weights of 24.9 and 24.2 kg exceeded the limit. Consequently, the bags were unpacked and rearranged, reducing one to 21.9 kg and redistributing items to the carry-on. We were then asked to pay for the supposedly additional checked bags. Though I believe I had pre-booked and confirmed two luggage pieces at 23 kg each, I couldn't prove it during check-in. I reluctantly paid €[redacted] for the bags and an additional €[redacted] for excess weight, totaling €[redacted], as we were pressed for time before the security check. I request a refund from KLM for the excess baggage charges, as this feels unjust. Best regards, Dr. Volker Scharnowski Currently in Chaguaramas I seem to have difficulty attaching the payment documents. Please feel free to contact me at the provided email address.

I am providing an update on my complaint submitted to KLM on September 22, [redacted], regarding my lost luggage on the flight from Stavanger to Lisbon on September 20, [redacted]. The complaint reference code is C-[redacted]. It has been 17 days since my baggage went missing, and I have yet to receive any communication from KLM regarding this issue. My booking code is NC4OUH. Despite my efforts to register the missing case at Lisbon airport, I encountered difficulties with the online registration process. When attempting to contact the Missing Baggage helpline, I faced challenges reaching a representative. As a heart transplant recipient requiring essential items for mobility in my lost baggage, it is crucial for me to resolve this matter promptly. I kindly request an email address of a KLM representative empowered to address this complaint directly. Thank you. Sincerely, Ian Clark G. Tel: [redacted] Email: [redacted]

Dear all, I am writing in regards to our recent flight experience with KLM on June 15, [redacted]. Our journey from Frankfurt to Glasgow with a layover in Amsterdam was affected due to a delay in the initial flight from Frankfurt (KL [redacted]), causing us to miss our connecting flight to Glasgow (KL [redacted]) and resulting in an unexpected overnight stay in Amsterdam. I successfully applied for compensation and reimbursement under number C-[redacted] on behalf of myself (M. Mueller) and received it after four weeks. However, my travel companions (M.-S. Mueller, L. Konrad, and A. Doehring) have yet to receive theirs. I made another request (C-[redacted]), but it was closed with the mention of processing it in another ticket, which I do not possess. I am seeking guidance on how to ensure that the remaining three individuals receive their rightful reimbursement. Warm regards, M. Mueller

Our flight, KL1863, was repeatedly delayed on October 9th, and ultimately it was canceled. Given a new flight option by KLM for a different day, but it was not suitable for us. I traveled with my assistant, Zuhal Korkmaz. Our original itinerary was from Bristol through Amsterdam to Düsseldorf, with booking code MX4YW2. This marks the third occasion where we faced cancellations by KLM at Amsterdam airport for the continuation of our journey to Düsseldorf. We are requesting a refund for this portion of our travel expenses as well as the compensation entitled under European flight regulations. The German ADAC has calculated the total amount due is [redacted].49 euros. Kindly process this payment to the bank account linked to our ticket purchase on August 10, [redacted], within one week. Wolfgang Fluer

I am Andreja Štok from Slovenia and I would like to book 2 tickets to Ecuador. The flights with KLM are from Vienna to Quito and back from Guayaquil to Vienna, with a layover in Amsterdam Schiphol. We have 1h10min for the layover on the outbound flight and 1h05min on the return flight. Is this sufficient time? What is the procedure if the first flight is delayed? Thank you for your assistance. Regards, D.I. Andreja Štok

Hello, I'm reaching out regarding my booking reservation with code OXRLI7. Unfortunately, KLM canceled one of my flights and proposed an alternative option that doesn't align with my schedule or connections. Despite my attempts to cancel the flight through the KLM app on my phone, I haven't received any response. I also tried contacting KLM via WhatsApp without success. After getting in touch with their [redacted] number, I was informed that my flight was indeed canceled, yet I have not received an email confirmation and it still appears as an active flight in the app. The customer service agent mentioned that my refund will take 4-6 weeks, which is unreasonable considering the circumstances. I urgently need the refund to book another flight. This entire situation caused by KLM's actions is unacceptable, and the lack of transparency is disappointing. If this matter is not promptly resolved, I will be forced to pursue further actions. I am deeply dissatisfied with this experience and am inclined to avoid booking with KLM in the future.

Dear KLM Team, I am encountering an issue with my flight to Minneapolis. My name is Mr. Dieter Suess, and my ticket number is [redacted][redacted], with a GDS Reservation Number 2RBG2D. I recently received information stating that my request was not approved due to not being fully vaccinated. However, I am indeed fully vaccinated with a heterologous prime-boost vaccination: Oxford-AstraZeneca vaccine followed by one dose of the Pfizer-BioNTech. This vaccination combination is widely accepted in the USA. I have both a certificate of recovery and proof of antibodies. I kindly request for my documents to be updated accordingly. Thank you, Dieter Suess

I am an English speaker and reside in Thailand. My KLM reservations with booking codes VUEGHE and UPKLUK were canceled and automatically rebooked; however, the new bookings do not accommodate my intercontinental connections. Specifically, I must maintain my AMS-GOA flight on December 20 and GOA-AMS on December 27 with one stop each. I have tried calling the telephone service without any response even after a 50-minute wait. The KLM Thai phone service informed me they are unable to assist with rebooking. Can someone please contact me at +[redacted]9 or email me at [redacted]? Thank you, Alessandro Calvani.

Booking Code: OD3P8P Makk, F. Makk, H. Makk, J. Dear Sir or Madam, We are no longer able to keep track of the numerous flight changes. Following the second-to-last change, we have already booked our hotel and rental car until January 6, [redacted]. However, the most recent change has shortened our stay by one day, with the flight now departing on January 5, [redacted]. We wish to keep our return flight as originally scheduled on January 6, [redacted]. Please ensure our flight reservation for that date, which was booked and paid for months ago, remains unchanged. Contracts cannot be unilaterally altered repeatedly. We kindly request prompt confirmation on this matter. Sincerely, H. and F. Makk

I reserved seats for two people on a KLM flight. I received an email stating that I canceled my flight, which I did not do. I've been trying to reach their customer service, but I can't get through on the hotline. The cancelation email includes a reference number: A08-E906D6FD6244. Thank you.

Hello, I'm Nikolaas Hendrik Smit. My booking number is WVGEZ6. Unfortunately, I missed my connecting flight in Toronto (Flight KL0692) to Amsterdam. While re-booking through British Airways at the airport, the attendant took my boarding pass with the barcodes for my luggage. Originally, my flight itinerary was from Edmonton to Toronto (KL9599), Toronto to Amsterdam (KL0692), and then Amsterdam to Johannesburg (KL0591). Due to the changes, I flew from Toronto to London and then on to Johannesburg. My baggage was expected to be 1 bag, but my British Airways boarding pass indicated 0/0 bags. Upon arrival at my final destination, Johannesburg, my bag was missing. Despite contacting KLM and British Airways, they were unable to locate my luggage or any record of it in their systems. I am concerned about the valuable items in my large red wheeled suitcase made of material. I even have a photo of it for reference. I need to know if my baggage made it onto the KLM flight, British Airways flight, or if it is still in Toronto. Any guidance on how to proceed would be greatly appreciated.

Greetings, I received an email stating my flight from Zurich to Amsterdam has been changed. Unfortunately, the new flight requires an early arrival and a 4-hour layover in Amsterdam. This inconveniences me as the original flight is still available. Additionally, it is not very customer-friendly for Gold and Silver members. Your prompt attention to this matter is appreciated. Regards, Francisca Brandt

Hello, In my KLM account, there is an upcoming flight scheduled for February 23rd to March 5th that I no longer need. How can I remove this booking? I have finalized my plans and booked a flight from March 9, [redacted], to March 19, [redacted]. Thank you in advance for your assistance. Regards, Monika Reimers

I booked a Delta flight that was operated by KLM, and unfortunately, our baggage was damaged during the last journey from AMS to HAM on Nov 11, '22. I received a response from Delta advising me on how to proceed. Thank you, Steven G. From: Delta Air Lines Baggage <[redacted]> Sent: Tuesday, November 29, [redacted], 14:57 To: [redacted] Subject: RE: Case [redacted]6 Delta.com Feedback Submission [redacted] RE: Case [redacted]6 Dear Mr. Steven Geibel, Thank you for contacting Delta Air Lines regarding your recent baggage issue. We apologize for any inconvenience caused. After reviewing your flight details, we see that Delta was not the operating carrier on your final leg to Hamburg, Germany. As KLM was the final carrier, we recommend you contact them directly to file a baggage claim. If you do not hear back within 30 days of submitting your claim, please reach out to Delta for further assistance. Thank you for your understanding. Sincerely, Aria Wright Claims Manager Consumer Affairs - Baggage Delta Air Lines

I submitted a claim for compensation because a flight got canceled, causing my boss to stay overnight and book a new flight to Dublin, resulting in extra costs. I checked the status of my refund request and it shows as closed, but I'm unsure why. The communication regarding this may have gone to my director's email, which I can't access. Could you kindly reach out to me regarding Refund Request C-[redacted] under the name of Eoin R. and clarify the situation for me, please?