Kayak Customer FAQ

Choosing the best travel site depends on your travel needs and preferences. Aggregator sites often provide the most choice and information,...

This article describes how to change your flight details for flights booked through Kayak.com. Because Kayak is both a third party...

Yes, users can indeed book a hotel through Kayak. Kayak offers a comprehensive platform that allows individuals to search for and compare...

Yes, Kayak offers the ability to rent cars as part of its travel services. Users can easily search for rental car options by entering...

Yes, Kayak does allow users to book multi-city trips, making it a convenient option for travelers who wish to visit multiple destinations Kayak’s search functionality will then display a variety of options, allowing travelers to compare prices and flight times across different airlines for their selected routes. This can be particularly useful for those who want to explore several locations while traveling, providing flexibility and efficiency in planning complex itineraries. In addition to flights, travelers can also search for hotels and car rentals for their multi-city trip through Kayak. This way, users can organize their entire travel experience from one platform. For specific inquiries or more detailed options, it may be helpful to explore the current web page or resources available there....

When making a booking on Kayak, a user typically needs to provide several key pieces of information to successfully complete the process. For flights, users usually need to enter their departure and arrival cities, travel dates, and the number of passengers. Depending on the airline, additional details such as passenger names, birthdates, and contact information may also be required. It is important to ensure that each name is provided as it appears on the passenger's government-issued identification, particularly for domestic or international flights. For hotel bookings, users will need to specify the destination, dates of stay, and the number of guests. Details such as the full name and billing information are often necessary to secure the reservation. When booking car rentals, users typically need to provide the pick-up and drop-off locations along with the desired rental dates and times. Credit card information is commonly required to confirm reservations across all types of bookings. It is advisable to carefully review the individual booking page for additional requirements specific to each type of travel, and to ensure that all information is accurate before finalizing the booking....

Kayak serves as a comprehensive travel search engine, allowing users to compare flights, hotels, car rentals, and vacation packages Typically, the majority of the providers that users would encounter on Kayak accept major credit and debit cards, such as Visa, MasterCard, American Express, and sometimes Discover. Some hotels and rental car agencies may also accept alternative payment methods, including PayPal and specific travel vouchers or points from loyalty programs, but this depends on the provider's policies. To find detailed information about specific payment options for a particular booking, users are encouraged to review the payment section on the provider's website during the checkout process. It is a good practice to ensure that one is aware of the accepted payment methods before finalizing any reservations through Kayak. For any specific inquiries or updates regarding payment options, users may refer to the relevant pages on the Kayak website....

Kayak does not directly sell travel insurance, but it does provide users with options to explore various insurance providers when booking When purchasing travel insurance, it is important for users to carefully review the terms and conditions of the policies available. Coverage can vary significantly from one provider to another. Considerations such as trip cancellation, medical coverage, lost luggage, and other specific needs should be taken into account to ensure you choose the insurance that is right for your trip. To find the most current options and details, it is advisable to check the relevant sections on the Kayak website. This will give you insight into available travel insurance options that can provide peace of mind during your travels....

When booking through Kayak, users should be aware that they are utilizing a travel search engine rather than a direct travel booking Most often, if a user books their travel directly through an airline's or hotel’s website, they will earn loyalty points or miles in accordance with that provider's loyalty program. When booking through Kayak, users are generally redirected to complete their booking on an airline or hotel website, which may allow them to enter their loyalty points account information. It is important for users to ensure that they are logged into their loyalty programs during the booking process to ensure that they correctly receive their points or miles. To maximize benefits, it is advisable for users to consult the loyalty program details of the specific provider they are booking with directly on their website. For additional information regarding loyalty programs, users may look for relevant details on the current Kayak webpage or on the respective service providers’ websites....

Kayak does not have its own booking cancellation policy, as it functions primarily as a travel search engine that aggregates deals Typically, each provider has its own unique cancellation policy, which may vary based on the fare type, season, and specific terms of the reservation. It is crucial for travelers to thoroughly review the cancellation terms and conditions before finalizing their bookings. This information is usually available on the provider's website or during the booking process. In many cases, refundable fares or rates may be available, which would allow travelers to cancel their bookings with little to no penalty. Conversely, non-refundable options may offer lower prices but come with stricter cancellation terms. For travelers who anticipate needing flexibility, it is advisable to seek out options that explicitly allow for easy cancellations or modifications. Kayak allows users to compare different travel providers, enabling them to identify which options best meet their preferences regarding cancellation policies. If there are further questions or concerns regarding specific bookings, it may be beneficial for users to check the specific terms on the provider's website. Users can often find detailed information about cancellations, restrictions, and policies on the page where they completed their reservations....

Yes, there is a mobile app for Kayak that is designed to help users efficiently search for flights, hotels, car rentals, and travel...

To view and manage past bookings on Kayak, users typically follow a series of straightforward steps. First, it is important to understand For users who wish to view past bookings, accessing the email confirmation sent by the travel provider is a crucial step. When a booking is confirmed, the user receives an email that contains pertinent details such as the reservation number, itinerary, and contact information for customer service. By referring to this email, users can retrieve necessary information regarding their past trips. Additionally, many travel service providers maintain online accounts where users can log in and manage their bookings. Users can visit the respective website or app of the provider, log in with their account credentials, and view their booking history. This often includes the option to modify or cancel reservations, check flight status, or request special services. For users seeking to manage multiple bookings made through Kayak, it can be helpful to create an account on the Kayak platform. This account may allow users to keep track of their search history and preferences, making it easier to re-book or find similar flights and accommodations in the future. Nevertheless, for specific actions related to individual reservations, it is best to directly consult the website or app of the booking provider. Users may find more detailed information regarding this process on the Kayak website....

Yes, users can indeed set price alerts for flights on Kayak. This feature is quite helpful for those who are looking for the best deals You will be prompted to enter your email address, and Kayak will notify you whenever there are price increases or decreases. This allows you to monitor airfare trends over time and make an informed decision about when to purchase your tickets. It is advisable to check the Kayak website or app for any specific instructions on how to set up price alerts, as the layout and options may change over time. Happy travels!...

Finding the best travel deals on Kayak can be a rewarding experience, especially for those who enjoy planning their trips. Kayak offers Once the search results appear, filtering options play an essential role in honing in on the best deals. Users are encouraged to use filters such as price, duration, departure time, and airline preferences. This allows for a more targeted search that aligns with specific needs. Additionally, Kayak often provides a feature called "Price Alerts." This tool enables users to set alerts for specific routes or accommodations. When a drop in price occurs, users will receive notifications, helping them capitalize on potential savings. Another useful tip is to explore Kayak's "Explore" feature, which allows users to see various destinations based on their budget. Travelers can input their budget range, and Kayak will display potential places to visit, making it easier to discover new adventures without overspending. Additionally, checking the "Deals" section on Kayak can also provide access to exclusive offers and promotions, giving users a leg up on great rates. For those seeking to make the most of their travel budget, these strategies can enhance their experience and ensure they find the best possible deals. For more information about available features, users may want to refer to the current web page for additional insights and updates....

Kayak offers a variety of resources that can help travelers plan their trips, including insights and tools that enhance the overall Moreover, Kayak frequently updates its platform with informative articles and travel tips that cover a range of topics from travel safety to packing advice. These resources are designed to assist travelers in making more informed decisions about their journeys. However, if a traveler is seeking in-depth travel guides, including detailed itineraries or comprehensive local insights, there are numerous dedicated travel guide platforms available. For more localized recommendations, navigating to specific destination pages on Kayak's website might provide additional useful information. Therefore, while Kayak does not specialize in traditional travel guides, it certainly offers a wealth of helpful resources to enhance the travel planning process....