I purchased * ceiling fans on **** from the store at Defuniak Springs, FL, trans...

GetHuman7630283's problema de servicio al cliente con Lowe's de julio 2022

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The issue in GetHuman7630283's own words
I purchased * ceiling fans on **** from the store at Defuniak Springs, FL, trans * ********. Got them home and paid a contractor to install them. At the point of installation, we noticed that something was different with the lights so we contacted Fanimation, see the email thread below. **My frustration is why would you stock different versions of the same SKU fan in the same group? Now I’ve had them both installed and they aren’t the same. **My solution would be: Someone should bring out to my house the CCT version of the fan, install it and take back the non-CCT version. **Hope to hear form someone soon, **Richard****From: *****@***.com ******@***.com* *Sent: Monday, July **, **** *:** PM*To: Richard Hammock *Richard.H*****@***.com**Subject: Automatic reply: *EXTERNAL* Case *:***** Case *:*********Hello Richard, **I apologize for the delay, from what I've seen in the videos it appears that you have * different versions of the slinger v*. We are currently have a version with a ****k light and the CCT version which can change color temperatures. The box will have an indication that says color change temp on it, additionally the remote in the *nd video sent in is slightly different than the remote in the first video. The indicator being the middle button looks like a sun with sun rays where the CCT version has a light bulb icon. Unfortunately the non-CCT version is not compatible with the CCT LED so I would not be able to issue service parts as a fix. I would recommend that you ask the retailer if a fan swap is possible. If you have any further questions feel free to email back or call our Customer Care line anytime Monday - Friday * am - * pm EST at ***-***-****. **Thank you! **Case *:******* **Sincerely, *Daniel Barta*Customer Care Rep I** ****** Bennett Parkway*Zionsville, IN ******Toll Free: ***.***.*****Hours of Operation: *am-*pm ET Mon-Fri* *This e-mail and any files transmitted with it are confidential and are solely for the use of the addressee. *If you are not the intended recipient, you are notified that any use of this material is strictly prohibited. *If you received this transmission in error, please contact the sender immediately by replying to this e-mail and delete the material from your system.*From Address: "Fanimation Tech" *techsupport@Fanimation.com**Received: ****-**-** **:**:***To Addresses: "Fanimation Tech" *techsupport@Fanimation.com**CC Addresses: *Subject: Fw: Automatic reply: *EXTERNAL* Case *:********Attachments: fan.mov, image***.png, image***.png, image***.png, image***.png, image***.png*From:*Richard Hammock **Sent: Wednesday, July *, **** *:** AM*To: Fanimation Tech *Cc: Richard Hammock *Subject: RE: Automatic reply: *EXTERNAL* Case *:***** Case *:******** *****Thanks for the info, ** **Please take a look at the attached video. We purchased * of your fans, one fan the light changes to different colors and the one in the video doesn’t.***Can you advise as to why not?**Richard Hammock

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Lowe's

Problema de servicio al cliente
Reported by GetHuman7630283
jul. 13º, 2022 - hace 7 meses
Not resolved
Visto por 22 clientes hasta ahora
Problema similar a 426 otros
0 clientes que siguen esto

Timeline

GetHuman7630283 comenzó a trabajar en este problema
jul. 13º, 2022 4:39pm
GetHuman7630283 indica que el problema aún no se ha solucionado.
jul. 14º, 2022 2:06pm