The question we are asked most often is about how to talk to Lowe's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I contact lowe's regarding problem with delivery.
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Dec 18, 2024 4:17 AM
Check status of a refund to debit card
Refunds to debit cards typically take 5-7 business days to process, depending on your bank's policies. If it's been longer than this, check your bank account for any updates. For the most current status, please refer to the returns page or look for any email communications from Lowe's regarding your refund.
Asked Oct 16, 2024 1:17 AM
file a complaint about associate services
You can file a complaint about associate services through the feedback or customer service sections available on the Lowe's website.
Asked Jul 9, 2024 4:39 PM
Made appt with company to repair my frig under warranty. Haven't heard from company and they don't answer the phone. Claim #24000374214- HBK appliance solutions, Inc.
We're sorry to hear about the trouble you're experiencing with your refrigerator repair. As your warranty is with Lowe's, we should aid in resolving the issue. However, we can't assist directly with this claim number. We recommend persisting in your attempts to contact HBK Appliance Solutions, Inc. directly. If you continue to have difficulty reaching them, you may want to get in touch with Lowe's customer service here on this page to speak to a representative about your warranty claim. They should be able to help facilitate communication and ensure your repair gets completed.
Asked May 7, 2024 1:34 PM
Email and password won't go through even though they are correct
We're sorry to hear that you're having trouble logging in. It’s possible there may be a technical issue. Please make sure you are entering your email and password exactly as they were when you signed up, as they are case-sensitive. If the problem persists, you might want to reset your password. You should find a "Forgot Password?" link on the login page. Clicking this will prompt you to enter your email address, and a link to reset your password will be sent to you. This should allow you to create a new password and regain access to your account. If these steps don't resolve the issue, it may be best to seek technical help from Lowe's customer service.
Lowe's return policy for appliances is designed to provide customers with flexibility while ensuring satisfaction with their purchases.
For special orders or custom appliances, the return policy may differ. Customers should also be mindful that certain appliances might have specific exclusions, especially those that have been installed. In cases where a device is defective or damaged upon delivery, Lowe's aims to provide a satisfactory resolution, which may include replacement or repair options as appropriate.
For detailed information regarding the return process, customers are encouraged to check their current web page or speak with an employee at their local Lowe's store. This can ensure that they are complying with the most up-to-date policies and procedures....
We look to the Lowe's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.