Lufthansa Customer FAQ

We understand how concerning it can be when your luggage doesn't arrive as expected. As a business class passenger, you should have access to services to help track your luggage. Please refer to the baggage tracking feature on our website or the most up-to-date contact information provided on this page to get assistance in locating your luggage.

For information about your missing baggage after submitting a complaint, it's best to check the status of your case through the provided reference number in your initial submission. Typically, updates regarding missing baggage are communicated via email or through the system used for your complaint. Please refer to the status on that platform for the latest information.

To change your ticket from Newark to Dublin for July 7, you can manage your booking through the Lufthansa website or app by entering your booking reference and last name. Look for the option to change your flight and follow the prompts to select a new date. Please note that fees may apply depending on your ticket type.

For safe travel with your 20-pound dog on Lufthansa, your pet must be transported in an IATA-compliant soft-sided pet carrier that fits under the seat in front of you. Ensure your dog is comfortable and secure within the carrier, and make sure to have a valid health certificate from your vet, as well as any necessary vaccinations. It's also a good idea to have food, water, and any medications your pet may need during the journey. Be sure to check Lufthansa's specific pet travel policies regarding reservations and fees. It's important to prepare well for a smooth experience for both you and your dog.

Egyptian travelers transiting through Germany require a Schengen visa if they leave the international transit area or have connecting flights with long layovers. For round-trip travel from Cairo to the USA with two transits in Germany, obtaining a Schengen visa would be necessary. It's important to check the specific regulations and ensure that any visa is secured before travel.