Lyft Customer Service Issues

Archive 76

The following are issues that customers reported to GetHuman about Lyft customer service, archive #76. It includes a selection of 20 issue(s) reported August 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a rental car and I have submitted the registration and insurance documents, but Lyft keeps rejecting them. I have sent them back multiple times. I would appreciate it if they could accept these documents as they are the correct paperwork from the rental company. I need to be able to drive with the rental to avoid being completely out of pocket for a car that I can't use to transport customers, which is the reason why I rented it.
Reported by GetHuman5146550 on Sunday, August 9, 2020 11:23 PM
Hello, I am Jason Harvey and I am a regular Lyft user. Today, I experienced a situation where I was waiting for a ride in a severe thunderstorm. The app initially assigned a driver with a 12-minute arrival time. However, with only 2 minutes left before the driver arrived, it suddenly switched me to a different driver causing an additional 15-minute wait. As a result, I got completely soaked and everything I had with me was ruined. While I understand that car assignments can change, the timing of this switch was very inconvenient given the weather conditions. I believe there could have been a better way to handle this situation to avoid such inconvenience and potential danger. I kindly request to speak with someone from management to address this issue promptly. Thank you for your attention. If needed, I can be reached at [redacted] or at my office line [redacted]. I appreciate your assistance and look forward to resolving this matter.
Reported by GetHuman4107614 on Tuesday, August 11, 2020 12:01 AM
My driver account has been disabled. Sebastian from the driver support team did not consider that I have never violated any Lyft community standards in my 5 years of service. He disabled my account after I questioned his authority, without offering me a fair hearing. He said I could not drive for Lyft again. My lawyer in Orlando advised me to seek assistance to resolve this issue. She mentioned that while I am likely in the right, the local Lyft office in Orlando is closed and not helpful in these cases. It would not be practical to pursue legal action locally. I explained to Sebastian that I do not use profanity and always uphold high moral standards as a Christian. I value my reputation and wish to clear my record of any community standards violation. After over [redacted] rides with Lyft, I deserve to have my reputation restored. Any help is appreciated.
Reported by GetHuman5155444 on Wednesday, August 12, 2020 2:01 AM
I was charged twice for the same week's rental fee. Initially, my account was put on hold for a $[redacted].90 charge, which had already been included in the $[redacted].90 rental fee. I made a payment of $[redacted].00 on August 4 to cover the amount owed. However, on August 5, I noticed that both $[redacted].90 and $[redacted].00 were debited for the same week. I assumed the system would correct the double charge automatically, as indicated by an employee, or that this week's rental would be covered by the previous payment. Last week, my pay was lower due to the rental fee being paid separately through my Bank of America deposit, resulting in confusion as I did not have any outstanding balance on my account before this happened.
Reported by GetHuman-lynnclpr on Friday, August 14, 2020 2:35 PM
Hello, I am Roberta J Mupo, and I have already typed this out three times and keep losing it. I want to share how much I enjoyed working for Lyft. My previous riders can attest to my dedication to safety, pleasant personality, cleanliness, and provision of snacks and water. I even decorated my car for major holidays. Due to COVID, I had to stop working for Lyft. Currently, I am not feeling well, and my doctors have advised against driving. I was receiving unemployment/PUA, but it stopped two weeks ago. Can I continue to receive these benefits? Safety is my main concern, and it is not safe for me or the riders to drive now, but I will return when it's appropriate.
Reported by GetHuman5167463 on Sunday, August 16, 2020 1:40 AM
I am trying to understand the status of my unemployment/PUA insurance from Lyft. Unfortunately, I am currently unable to drive due to health reasons supported by medical documentation. I took pride in providing a safe, friendly, and clean environment for my riders while driving for Lyft. As I am still unable to return to driving, I was hoping to extend my benefits for a bit longer. Driving for Lyft has been essential for me as living on social security disability alone would not be sustainable. I am grateful for the assistance and I look forward to driving again once I am able. Thank you for your help in this matter, and I hope to be back on the road with Lyft soon.
Reported by GetHuman5167463 on Sunday, August 16, 2020 1:53 AM
I would like to address the incident I encountered with the Lyft app on August 20. Specifically, my ride with Roman at 10:33 am. Upon checking the app for an estimate, I was given a quote of $11.26 to reach my desired location. Roman, the driver, provided excellent service, and I have no complaints about him. However, the app misled me about reaching my destination and ended up charging me $45.40—significantly more than the initial estimate. Furthermore, the app incorrectly indicated the ride would be only 20 mins, but it lasted nearly an hour. Ultimately, the app directed us to a dead end on a dirt road far from my intended destination, leaving me stranded. I am seeking reimbursement for the overcharged amount due to the app's multiple failures in delivering me to my requested location. Additionally, I suggest excluding fire island ferries as viable destinations in Lyft, as my experience clearly shows it is inaccessible.
Reported by GetHuman5186057 on Friday, August 21, 2020 4:16 PM
Hello, my name is Maggie McLaren. I utilized your services on August 24th to travel to Heartland Centre. The ride cost me $13.18. While returning, some drops of water from the flowers I was carrying accidentally landed on the back seat, which is fabric. I mentioned that it was only water and would dry without causing harm. To my surprise, I have been charged an additional $50 for those few drops of water. I find this excessive and unreasonable. I have shared this experience with my friends who also use Lyft, and they are equally shocked by the charge for water. I kindly request a refund of the $50 charged to my credit card. Additionally, I want to note that your driver did not pull into my driveway despite being aware that I had multiple bags of groceries in the trunk. This lack of service was disappointing.
Reported by GetHuman-maggsmcl on Wednesday, August 26, 2020 6:31 PM
My account has been inaccessible for over a week. This recurring issue, which typically resolves within a day, has become more frustrating due to the unhelpful customer service interactions. Despite following their instructions and informing them of the issue, I keep receiving the same unhelpful responses with unnecessary comments. This behavior is unprofessional and rude. I urgently need my account fixed and wish to report this specific customer service representative. Kindly provide me with the necessary contact information to file a report.
Reported by GetHuman5203775 on Thursday, August 27, 2020 11:48 AM
I am deeply disturbed by false claims suggesting my car is lacking seatbelts. As a diligent Platinum, 5-star driver, ensuring passenger safety is my top priority. I have sent photos of the seatbelts in my backseat to prove their presence. I go the extra mile by carrying a booster seat for young passengers in need. It is disheartening to discover my vehicle has been deactivated following significant repair costs. I urge you to review the evidence I provided via email at [redacted] to confirm the existence of seatbelts in my car. Thank you for your attention to this matter. - Gail S.
Reported by GetHuman5212077 on Saturday, August 29, 2020 10:25 PM
The Lyft app has not been functioning properly for four days now, starting as an emergency on day one. I am beyond frustrated with the ongoing issues and constant headaches caused by the app's unreliability. It's disheartening that the company seems more concerned with profit than customer service. As a result, I will be switching to UBER for all my future rides and will encourage everyone I know to do the same. The impersonal and robotic nature of these services in the era of globalization is unsettling, with technology seemingly distancing us from genuine human interaction. At 75 years old, it is crucial for me to visit the pharmacy regularly, and the app's dysfunctionality is greatly impacting my ability to do so.
Reported by GetHuman5242715 on Tuesday, September 8, 2020 5:14 PM
While I lived in Western Massachusetts, I had created a driver account with Lyft. Unfortunately, that plan didn't work out. I have since moved to Florida and now I'm attempting to sign up as a driver again, but the app still thinks I'm in Massachusetts, requesting documents from there. I need to update my location to Florida to proceed with the background check. My current address is [redacted] 79th Avenue North, Pinellas Park, Florida [redacted]. I am eager to start driving for Lyft and would appreciate any assistance to resolve this issue.
Reported by GetHuman5246108 on Wednesday, September 9, 2020 3:10 PM
During my trip to New Jersey using the Uber app, I encountered an issue. After dropping off a passenger, I was waiting for another request from both Uber and Lyft. However, I inadvertently accepted a request on the Uber app and picked up a passenger without going offline on Lyft. Consequently, when I received a request on Lyft, I was unable to accept it, leading to my Lyft account being suspended. Unfortunately, I have not been able to visit the Lyft office to resolve this problem. I would appreciate any guidance on how to reactivate my Lyft app. Thank you.
Reported by GetHuman-tseteny on Wednesday, September 9, 2020 6:40 PM
My Lyft account got suspended after a customer alleged I was driving under the influence and used racial slurs, which I didn't. The incident happened when the customer was upset about being late, and although a previous driver had canceled, I showed up. When I didn't take a turn he wanted due to time constraints, he became angry and used profanity. I suggested he find another driver, but he insisted I drive him to work, which I did without further incident. Upon my return, my account was put on hold. I received an email from Lyft and spoke with a representative who mentioned reactivating my account, but it has been over two days now with no resolution. I've been unable to reach anyone for further assistance, and I'm unsure of what steps to take next.
Reported by GetHuman5250971 on Thursday, September 10, 2020 7:18 PM
Lyft suspended my account based on a false complaint from a customer who accused me of being under the influence and using racial slurs, neither of which is true. The customer was upset because he was running late, and after his initial driver canceled, I picked him up. When I didn't take a turn he wanted due to time constraints, he became verbally abusive. I offered to let him out to call another ride, but he insisted I take him to work. After dropping him off, I received an email notifying me of the account hold. I spoke with a representative who assured me my account would be reinstated, but it's been two and a half days, and I haven't been able to reach anyone for an update.
Reported by GetHuman5250971 on Thursday, September 10, 2020 7:18 PM
The driver went to the wrong address. I got a text from her saying she was at Jersey Mike's when the address I provided was for Kroger, my workplace. She then texted again saying she was out of gas and that the company had thrown me on her route, so she couldn't decline. After, she mentioned she was heading out to get gas and canceled the ride. But I still saw a charge on my account for a ride I never got. I have the texts she sent with her own account of what happened.
Reported by GetHuman5253189 on Friday, September 11, 2020 1:10 PM
On Friday, September 11th, at 11:26 p.m., my phone fell out of my purse. Unfortunately, my Lyft driver did not return it to me and instead used it to commit fraud through a California website. I have incurred a debt of $2,[redacted] and now have a negative balance of $[redacted] in my checking account. I have already filed two police reports and attempted to reach out to Lyft without any success. I possess the names and contact information of five drivers involved in this incident. I urgently need a human customer service representative or a manager to contact me at [redacted]. Due to the theft of my phone and information, I am unable to provide an email address, thus phone contact is essential for resolution.
Reported by GetHuman-atreehug on Tuesday, September 15, 2020 5:37 PM
To whom it may concern, On September 17th, I requested a rideshare with Lyft. A driver picked up my package to deliver it to Newport Beach. Unfortunately, upon arrival, he disappeared with the package, leaving my recipient waiting. Despite trying to contact him, he was unresponsive until an hour later when he informed me the package would be in downtown LA the next day. This situation has caused frustration for both myself and my client. It is disappointing to have paid $68 for a service that was not completed properly. Now, I will need to retrieve the package from the station and arrange for it to be delivered to Newport Beach once again. This driver's lack of responsibility is concerning for his line of work.
Reported by GetHuman-negarnou on Friday, September 18, 2020 3:05 AM
I received a text from the driver which did not contain a photo or license number, only the car make and model. When the driver arrived, he called my name, identified himself as Kaisur, and I did not see the Lyft photo until I got a tip request later. The person who picked me up resembled the man in the photo but was significantly younger and thinner, around 22-30 years old. I got worried upon realizing that this driver was not registered with Lyft. Moreover, the car had extremely dark tinted windows making it impossible to see in or out. The driver had all the windows down, causing discomfort until I asked to roll up one window, which is when I noticed details like an improvised LYFT sign on the dashboard with multiple tape pieces holding it up, something unusual for a Lyft vehicle. Seeing the person claiming to be Kaisur, depicted as an overweight 50-60-year-old according to Lyft's message, raised concerns about who was actually driving and the overall safety of the situation.
Reported by GetHuman5290759 on Tuesday, September 22, 2020 9:05 PM
I recently had an unsettling experience with a Lyft driver. The text I received did not include a photo or license number. When I asked for the driver's name, he said Kaisur. The person who picked me up did not match the photo of Kaisur I later saw in the Lyft tip request. The driver was much younger and thinner. Furthermore, the car's heavily tinted windows made it hard to see inside. The Lyft sign was oddly taped to the dashboard. This raised concerns about the driver's legitimacy and my safety. It's unclear if this person was an imposter or driving for someone else. I needed to report this incident promptly to Lyft for further investigation. Thank you for your attention to this matter.
Reported by GetHuman5290759 on Tuesday, September 22, 2020 9:13 PM

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