Lyft Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

You can try to contact the driver through the app if your ride is still in progress. If the ride has ended, you can report the lost item, and Lyft will help facilitate communication with the driver regarding your personal item.

There is a link to the most up-to-date contact information right here on this page that you're viewing. Please use that link to find the best way to reach out to Lyft for assistance with recovering your lost phone.

If you left your phone with the driver, it’s best to try to contact them directly through the app by reviewing your ride history. You can send a message or call them if they have not completed the trip yet. Additionally, if the trip is already completed, the driver may reach out to you if they find your phone. Remember to check the lost and found options in the app as well.

To remove your card number from your friend's account, you'll need to log into that Lyft account and access the payment methods section. From there, you should find the option to delete or edit card information. If your card is still being used without your permission, it’s important to contact your bank or card issuer to report the unauthorized use and take further steps to secure your financial information. There's a link to the most up-to-date contact information right here on this page to assist you with that.